Show and Share Connection to video server failed

I have an SNS server running version 5.2.3. Everything time I try to play a video I get an error stating Connection to video server failed. I am storing videos locally on the SNS server. I can't figure out why I am getting the error.
Thanks,
Jim                  

Hello Tom
1- Yes this is could be from license issue.Can you check the license for your Cisco SNS?.
2- Can you also restart services of Cisco show and share "streaming server" from Cisco DMM as attached.
3-Can you check the pairing is ok.
4-Did you have MXE integration , after uploading the video , what is the status of job "completed or failes".
Note:I got same problem before when i changed my FQDN from name to other but i fixed .
Thanks
please rate all useful infromation

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    Thanks
    please rate all useful infromation

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