Show tech support hanging at initiating.

Hi all,
UCS blade M3 200 is showing RAM Degraded.
Confirmed RAM inventory was identic in the OS and BIO.
Acknowladge the error
reset the bmc
None of these resolve the issue.
I decided to collect collect the show tech support but this is stuck at initiating
How can I clear this process and re-issue the show tech support to see if this run

Rami,
What version of UCSM??
If the system is still sitting at initializing the tech bundle you can try to force a switchover.
connect local-management
cluster lead b
A RAM degraded message means the system has detected a correctable error but is still being used. This isn't something you can clear by acknowledging the error. It could indicate a problem DIMM. If the OS and BIOS display the max memory amount this means it has not mapped out - which is good. Have a look at the blade's memory stats and see how frequently the CE memory errors are happening. If they happen as a one-time event they may eventually clear. If they continue to occur you should open a TAC case and replace the DIMM.
Regards,
Robert

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Using ACS to deny show tech-support

I am trying to deny the show tech-support command using Cisco Secure ACS command authorization sets (picture included). All other deny commands are working (is show running-config) but no matter what I do the show tech is un-successful. Any ideas?

Do you have these authorization commands configured?
aaa new-model
aaa authentication login default group tacacs+ local
aaa authorization exec default group tacacs+ local
aaa authorization commands 0 default group tacacs+ local
aaa authorization commands 1 default group tacacs+ local
aaa authorization commands 15 default group tacacs+ local
tacacs-server host 10.1.1.1 key cisco123
Debug aaa author should display:
AAA/AUTHOR/CMD: tty2 (2846421758) user='switchuser'
AAA/AUTHOR/CMD (2846421758): send AV service=shell
AAA/AUTHOR/CMD (2846421758): send AV cmd=show
AAA/AUTHOR/CMD (2846421758): send AV cmd-arg=tech-support
AAA/AUTHOR/CMD (2846421758): send AV cmd-arg=
AAA/AUTHOR/CMD (2846421758): found list "default"
AAA/AUTHOR/CMD (2846421758): Method=tacacs+ (tacacs+)
AAA/AUTHOR/TAC+: (2846421758): user=switchuser
AAA/AUTHOR/TAC+: (2846421758): send AV service=shell
AAA/AUTHOR/TAC+: (2846421758): send AV cmd=show
AAA/AUTHOR/TAC+: (2846421758): send AV cmd-arg=tech-support
AAA/AUTHOR/TAC+: (2846421758): send AV cmd-arg=
TAC+: Using default tacacs server-group "tacacs+" list.
TAC+: Opening TCP/IP to 10.1.1.1/49 timeout=5
TAC+: Opened TCP/IP handle 0x2E8FEA4 to 10.1.1.1/49
TAC+: 10.1.1.1 (2846421758) AUTHOR/START queued
TAC+: (2846421758) AUTHOR/START processed
TAC+: (-1448545538): received author response status = FAIL
Make sure to modify the original ACS Shell Command Authorization...
deny tech-support instead of deny tech.

Show Tech-support

I ran the command show tech-support without page and other options on IDS, output is just going on from last 2 hours. I phave pressed ^c many times but it's not coming to prompt and not stopping.
If any one have solution please update..

You should be able to stop it using 'CTRL+C'.

Nexus 7000 show tech-support

Is there a way to do a show tech-support and pipe it to a file or tftp so that I can send it to a vendor? If so, what would the command be?
Thanks.
Jeff

You can use the redirect feature
show tech-support > bootflash:tsupport_file
http://www.cisco.com/en/US/partner/docs/switches/datacenter/sw/4_2/nx-os/fundamentals/command/reference/fnd_commands.html#wp1136081
Thanks
Hatim

Is it possible to limit the output of "show tech-support" to the data from a single switch in a cluster?

I need to provide the output for one 3750x switch out of a cluster of 7.
With all of the various stats, the entire log will be fairly large.

From the master switch open a session to that switch and than run "sh tech-support"
session 7
sh tech
HTH

Show tech-support from Nexus

Is there a way to disable the pager on the Nexus5k so that I don't need to continuously hit the "space" when doing "show tech"?

You can then copy the file off to a FTP/TFTP/SCP server. The no-more works as well, but this is a handy trick.
I agree. I've never seen the "no-more" before.
There's another one: sh tech | redirect tftp:///filename.txt"

We have router 7609s,so we need to know,router RAM,so how it will get i have show tech-support configuration.can you tell me pls

how will get ram of router 7609s and 7206 ,can you tell whats bydefault RAM of both routers,please give me response ASAP.

Hello
Do you want to know how much RAM you have in 7600, Show version command can be use to find it
Cisco 7206VXR (NPE400) processor (revision A) with 245760K/16384K bytes of memory.
Above router has 245760K+16384K/1024 = 256MB of RAM.
Thanks
Kunal

ACE 20 Modular - show tech too large

Hi
A Client sent me a show tech of this ACE 20, is inserted into a VSS, but this file is very large, the reason is a command "show acl-merge merged-list vlan 93".. Somebody can tell me is this information is normal, or not, I think that is possible attack point to the farm server. the service is up, in the other ace20. the symptom is can not reach the VIP of the service.
`show acl-merge merge vlan 93 in`
All ACEs in merged list 5 Total:6377 Non-redundant:5608
Priority:164, Lineno:0, ACE-id:61470 Action:PERMIT, Path-id:0x81/0x0/0x0:6/0[6/]
Pmap:0x5, Log:FALSE/FALSE[FALSE][FALSE], Interval:0/0[0][0]
Hash1:0x0 Hash2:0x0
Generated:TRUE, need-to-add-in-comp:NO_ACT_NEEDED, redundant:FALSE
Parent:: feature:SECURITY ace-lineno:8 ACL priority:0[G:0,P:0,C:0,ACL:0]
Parent:: feature:TO CP ace-lineno:2 ACL priority:16779265[G:0,P:1,C:8,ACL:1]
Feature:SECURITY Policy:1[1][1] sec-level:0x0 Intratype:SKIP
Feature:TO CP Policy:1[1][1] sec-level:0x0 Intratype:TERMINATE
Intertype:TERMINATE
IP address SRC:0.0.0.0/0.0.0.0 DST:172.23.98.20/255.255.255.255
Ports SRC:RANGE 8 8 DST:RANGE 0 0
Protocol:1
Hit Count:0 Active:TRUE Timerange:0
Priority:326, Lineno:0, ACE-id:61471 Action:PERMIT, Path-id:0x81/0x0/0x0:6/0[6/]
Pmap:0x5, Log:FALSE/FALSE[FALSE][FALSE], Interval:0/0[0][0]
Hash1:0x0 Hash2:0x0
Generated:TRUE, need-to-add-in-comp:NO_ACT_NEEDED, redundant:FALSE
Parent:: feature:SECURITY ace-lineno:8 ACL priority:0[G:0,P:0,C:0,ACL:0]
Parent:: feature:TO CP ace-lineno:2 ACL priority:16781313[G:0,P:1,C:16,ACL:1]
Feature:SECURITY Policy:1[1][1] sec-level:0x0 Intratype:SKIP
Feature:TO CP Policy:1[1][1] sec-level:0x0 Intratype:TERMINATE
Intertype:TERMINATE
IP address SRC:0.0.0.0/0.0.0.0 DST:165.183.93.51/255.255.255.255
Ports SRC:RANGE 8 8 DST:RANGE 0 0
Protocol:1
Hit Count:0 Active:TRUE Timerange:0
Priority:487, Lineno:0, ACE-id:61472 Action:PERMIT, Path-id:0x81/0x0/0x0:6/0[6/]
Pmap:0x5, Log:FALSE/FALSE[FALSE][FALSE], Interval:0/0[0][0]
Hash1:0x0 Hash2:0x0
Generated:TRUE, need-to-add-in-comp:NO_ACT_NEEDED, redundant:FALSE
Parent:: feature:SECURITY ace-lineno:8 ACL priority:0[G:0,P:0,C:0,ACL:0]
Parent:: feature:TO CP ace-lineno:2 ACL priority:16783361[G:0,P:1,C:24,ACL:1]
Feature:SECURITY Policy:1[1][1] sec-level:0x0 Intratype:SKIP
Feature:TO CP Policy:1[1][1] sec-level:0x0 Intratype:TERMINATE
Intertype:TERMINATE
IP address SRC:0.0.0.0/0.0.0.0 DST:165.183.93.51/255.255.255.255
Ports SRC:RANGE 8 8 DST:RANGE 0 0
Protocol:1
Hit Count:0 Active:TRUE Timerange:0
Priority:647, Lineno:0, ACE-id:61473 Action:PERMIT, Path-id:0x81/0x0/0x0:6/0[6/]
Pmap:0x5, Log:FALSE/FALSE[FALSE][FALSE], Interval:0/0[0][0]
Hash1:0x0 Hash2:0x0
Generated:TRUE, need-to-add-in-comp:NO_ACT_NEEDED, redundant:FALSE
Parent:: feature:SECURITY ace-lineno:8 ACL priority:0[G:0,P:0,C:0,ACL:0]
Parent:: feature:TO CP ace-lineno:2 ACL priority:16785409[G:0,P:1,C:32,ACL:1]
Feature:SECURITY Policy:1[1][1] sec-level:0x0 Intratype:SKIP
Feature:TO CP Policy:1[1][1] sec-level:0x0 Intratype:TERMINATE
Intertype:TERMINATE
IP address SRC:0.0.0.0/0.0.0.0 DST:165.183.93.61/255.255.255.255
Ports SRC:RANGE 8 8 DST:RANGE 0 0
Protocol:1
Hit Count:0 Active:TRUE Timerange:0

Hi.
We reboot the ACE20, and let one contex in this module.. The services is OK now, but my only doub is why the show tech-support is too large and appear the out of command show acl-merge merged-list vlan 93, with a lot of line..
I try to run command "show tech-support" again and submit.

For those of you with a Windows computer and the iOS device is not syncing or showing up in iTunes. here is a known solution that has been working for tech support!

I know this seems to be an emerging issue ever since the update to iTunes 11.1.4, some iPhones or other iOS devices are not showing up in iTunes or syncing. I'm not sure if Apple really knowns of this issue, but tech support has a (mostly) sure fire way of resolcing this issue. It's only for Windows computers though.
Go to the article http://support.apple.com/kb/ts1538 and follow the Section 5 Verify Apple Mobile Device USB driver is installed. When you clik on that section, go to your version of Windows (it seems to be happening mostly across Windows 8) . And then to the section: If Apple iPod, Aple iPhone, or Apple iPad is listed.
The gist of what you need to do:
Windows 8 (since it seems to be the most affected) move your cursor to the upper ight corner of your screen) and click on the Magnifying glass. Type in devmgmt.msc and this should bring up the Device Manager. Onc eyou are in the device manager, look for the "Portable device" or "Universial Serial bus Controller" list, and you should see the "Apple iPhone/iPad/iPod" listed. Onc eyou see it, right click it, choose "Update software driver." Now, IT WILL SAY THE DRIVER IS UPDATED. I CANNOT STRESS THIS ENOUGH. Select "Browse my computer for driver software." Onc eyou choose that, select "Let me pick from a lsit of drivers on my computer." You should see the option "Have Disk." Choose that. Again, I KNOW you do not have a physical disk, but the file we need is already on your computer. After Hard Disk, choose Browse again. Follow this file path to the file we need: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.. In the Driver's folder, you should see the "usbaaple" or "usbappl64" (if you have the 64 bit for Windows). Double click on that file, and hit OK. The file should install, and once it's finished check your iTunes!!! You may want to unplug your device and plug it back it before doing all of this. I REALLY hope this works for you all as well!

How can I change my file extension from m4p to something else? I have had no success being able to play or burn my purchased music. I keep getting error 2122. If I can change the format I should be able to move it to another player or at least burn it in Nero. Thanks.
Angie

Has anyone else recently dealt inept Adobe Tech Support?

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

After Effects Hangs on Initializing Media Core and Only Uses .40 GB or RAM

I actually have either 2 separate issues or one that effects both. The fist one is that once After Effects loads, I generally can't RAM preview for 1080p quality, and about 6-20 frames for 720p, depending on if I get lucky or not. I went into Memory and Multiprocessing in the preference and no matter what I set the RAM per CPU to, the Actual CPUs that will be used is always 0, so then I go to details and it says "Installed RAM: 11.99 GB." "Current RAM Usage: .28 GB" "Allowed RAM Usage: .40GB." Whenever I render a video it always uses up to 3% or 4% of my RAM but never any higher.
And the second problem...
Whenever I start After Effects CS6 (and it happened in CS5.5) Trials it hangs on Initializing Media Core, for about 5 minutes, then it says Quicktime isn't installed. To fix that problem I have tried everything I could find in the 30+ hours I have spent on that problem. Turning off all firewalls, anti-virus, etc, updating, reinstalling, and everything in between. (Also I see dynamiclinkmanager.exe and AfterFX.exe but not QT32.exe or PProHeadless.exe which need to be allowed through firewalls and such)
I'm using After Effects CS6
Windows 7 64-bit
12 GB of RAM
Quicktime 7.7.2 and Itunes 10.6.3.25 Any ideas would be very much appreciated, thanks! ^.^

Ok, well I installed updates to my graphics driver, After Effects, and Windows, and unfortunately nothing worked, but from reading other forums, when I am using After Effects I should see QT32server.exe right? That doesn't show up in processes, but also I installed Premiere Pro to test dynamic link, and I always get an error "Failed to connect to Dynamic Link Manager." and when I hit Ctrl + Enter it says the same thing. ( I actually don't know what that hotkey does ) any ideas at all would be very much appreciated
Edit: I started thinking about it, my driver is an Nvidia GeForce GTS 450, which I didn't see on Adobe's supported list, is this the culprit behind the render problems?
Message was edited by: Jeremiah1119

After Effects hangs on "initializing Media Core"

I might be off subject here, but my AE CS6 would not complete the start up and simply hang at "INITIALIZING MEDIA CORE".
After finding some info about that, but for CS5, apparently a Quick Time codec problem, I got rid of PERIAN, and all is well now, it start right up.
I am using an old 2007 2.66 dual core, with 9GB and a 5770 graphic card. Not ultra spiffy, but does the job...
[branched from unrelated thread by moderator]

Ok, well I installed updates to my graphics driver, After Effects, and Windows, and unfortunately nothing worked, but from reading other forums, when I am using After Effects I should see QT32server.exe right? That doesn't show up in processes, but also I installed Premiere Pro to test dynamic link, and I always get an error "Failed to connect to Dynamic Link Manager." and when I hit Ctrl + Enter it says the same thing. ( I actually don't know what that hotkey does ) any ideas at all would be very much appreciated
Edit: I started thinking about it, my driver is an Nvidia GeForce GTS 450, which I didn't see on Adobe's supported list, is this the culprit behind the render problems?
Message was edited by: Jeremiah1119

New iPad Verizon Hotspot Failure/Solution - Tech Support Please Verify

Potential Problem:
Upon initiating the New iPad's Verizon Hotspot, other devices initially see the iPad's SSID, then you receive an "Unable to join..." message and/or the SSID disappears, never to be seen by devices that you are attempting to connect to the iPad.
Apparent Cause:
The characters used to name your iPad are the default, unchangeable characters used to name your iPad's Verizon Hotspot's SSID (the network name).
You cannot change the SSID, unless you change the name of your iPad.
Apparently, when it comes to naming the SSID, certain characters, maybe including spaces, are not allowed and subsequently corrupt any connection.
In my case, my iPad's name, and therefore it's SSID had a space and an apostrophe in it, one or both of which (probably the apostrophe), would not allow proper broadcasting of the SSID and the connection to the hotspot.
Preliminary Solution:
ename your iPad using alphanumeric characters without spaces or special characters; stick with letters and numbers.
To rename your iPad, connect it to iTunes, and before doing anything, allow it to sync.
Then, with the iPad's name showing in the left-hand column of iTunes, double click it's name, which will allow you to rename the iPad.
Reboot the iPad, and hopefully, the hotspot SSID, which is your iPad's new name, will reappear among the visible networks on your other wireless devices.
Apple Tech Support should verify this problem/solution, then provide guidance as to allowable naming conventions that won't trip up the hotspot.

Having the same issue...
After I get the "unable to join" message on my laptop, I turn off, then back on the Person Hotspot and then the second attempt to join from my laptop works...
I did rename my ipad, however i didn't use special characters or spaces... maybe just renaming is causing problems?
It's stupid that you can't use your own sid!
I really hate these crazy issues. Why can't it just work!

Inept Adobe Tech Support wasted an entire day of my life

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

Tech support stumped, imposition software question: Dynagram Dynastrip

We recently upgraded from Acrobat 8 Standard to Acrobat 9 Pro (Windows XP).
We make PDFs out of Quark Xpress and InDesign.
Since the upgrade our printer is saying our PDFs do not show up on their imposition software - Dynagram Dynastrip v4.
They say they just hang up and never pop into place. The PDFs look fine on our end, and color separate as they should.
Interestingly a girl here has Acrobat 9 Pro at home on her Mac, and a test file from her worked just fine.
So there has to be some setting that's different between Mac & PC. And something that changed from 8 Standard to 9 Pro.
I called Adobe Tech support and they said they don't have any experience with this imposition software and suggested I call Dynastrip.
Dynastrip says the current version is 5.3.1 and our printer should upgrade their software. I am not in a position to force that upon them.
And, as I said, a test file from 9 Pro / Mac worked.
I tried taking all security off and gving "everyone" full control, but that didn't do it.
I appreciate any help you can give me.
Attached is a "bad" file

well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

Show tech support hanging at initiating.

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