Showed error -9888 when trying to update my apps from itune application?, showed error -9888 when trying to update my apps from itune application?
We can not complete your itune store reqyuest. An unknown error occured (-9808).
In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)"
Similar Messages
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I'am getting an update error when am trying to upgrade to newer version (4.3.2)..the error message content shows that i tunes could not back up the i pod,because the back up was corrupt or not compatible with ipod..can anyone help me out to fix this issue
Hi,
Try here: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
I am trying to download the update IOS 5 version for mi ipad 2 and at the end when it finishes downloading it shows an error "connection has been interrupted and that the task could not be completed", my internet service is fine, what can it be?
The 2nd generation can not be upgraded beyond 4.2.1.
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Can I recover photos on iPhone 4S not backed up on iCloud or computer when connect to iTunes error shows up on screen? My son was trying to update now it must go to restore. HELP!
If there is no backup of the device to iCloud or iTunes and the device has gone into recovery mode when trying to update, then the data is gone. If the device was connected to iTunes to do the update originally, it is possible the default backup was done, unless your son disabled it. To check to see if there is a backup, go in iTunes, click on Edit, Preferences, Devices and see if there is a backup listed for the date/time before the update was started. If he was doing the update OTA on the phone, then there is no backup. No backup, no photos.
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i am not able to update my iphone 4 ,when ever i tried to update it its show 1309 error...and at times 9006 error ,please help me ..
Hey alkarim2008,
If you are having an issue with being unable to update or restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
Resolve iOS update and restore errors in iTunes - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins restoring but then it shows unknown error 1015
Stop being impatient.
From the article that the question was posted from:
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
You cannot downgrade.
If you have a 3GS, you can only install iOS 6.1.3 which is the current version of iOS for the device. -
I was trying to update to ios 7 when itunes show me a error 1 and my iphone is in recovery mode
i was trying to update to ios 7 when itunes show me a error 1 and my iphone is in recovery mode
Hi, francescakathleen.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Resolve iOS update and restore errors in iTunes
http://support.apple.com/en-us/HT201210
Cheers,
Jason H. -
While updating my laptop i lost my internet connectivity. when i tried updating it again ,it shows network error. what i am supposed to do?
Delete and recreate your settings in the Network preference pane. If you're connecting to a wireless network, also delete the AirPort network password(s) in the Keychain Access application.
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im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?
From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod? -
I tried to update to the latest software for the iPhone 4 today, May 16th. After removing the software, I received an error message from iTunes and now my phone has no software and useless for everything including a phone call. I immediately went to Restore it to my last saved version and 4 hours later, I still have "iTunes is restoring the software on this iPhone. I am frustrated beyond belief as this happend twice when I had a 3G. Does anyone know how long it should take for a Restore on an iPhone 4 16 gb? Or if there is a fix for this? I'm about to throw away the phone and give up on iPhones forever. Thanks for any help you can give.
Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
hi i need help my iphone 4 asked me to update from ios 5.1.1. to ios 6 so i did and once it fineshd it sed error now all mi phone will do is turn on but onle showing the apple logo on it what do i do i need it working as i am paying for it on contract pls some one help me.
Also when i plug it into my computer it will not recognise that there is even a device, almost like there is no software? can anyone help me, thanks..You are going to have to connect to the computer and restore. http://support.apple.com/kb/HT1808
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I tried updating it for nth times, but the same error was showing.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
Hi my Iphone is stuck on a screen where it show Itunes with a pic of the cable . Tried to restore phone but it wouldnt let me .Not sure how to fix ?????
What does it say when you try to restore it? Is it an error code that it gives you or does it simply say the restore failed? The error code could help us figure out what is wrong with it, but in most cases something like this usually leads to needing to service the device (i.e. get a repair).
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Well my sister lives in US and she just handed me her old iphone 3gs. The phone was locked to AT&T .While trying to acees it an error message is popping up that Iphone is disable,Please connect to itunes.Well i downloaded a new version of itunes and while connecting it in recovery mode and tryuing to update it it is giving an error.i asked my sister to unlock the phone so i could use it on any network .she has applied for it and will get the code in one week. What should i do?? Please help.
Restore the device as new with an AT&T SIM card or wait until it is unlocked and restore as new with another carriers SIM.
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I received a notice to download a newer version of itunes. After starting the process of downloading I got an error message which then suggested I try to download itunes again. When I did this it showed the file was already in my system and stopped the download process. Now I can't open my itunes to play my music. What can I do to get it back?
The best discussion of resolving the issues is found in the user tip: https://discussions.apple.com/docs/DOC-6562
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