Showing as connected to the internet but can't get...

Hi,
This is my first post so apologies in advance if I'm using this incorrectly!
I have BT Infinity and have had very few problems since getting it but for the last few days I have been unable to get online. I've called BT a few times and it is showing that I'm connected to the internet so they felt it may be an issue with the Home Hub so are sending me another. In the meantime I have bought another router and connected this to the modem etc and it is showing as being connected to the internet but I still am unable to get online. This is both when connected via an Ethernet cable or wirelessly and is the same across all devices (pc, ipad, iPhone etc). As I say, it is showing as connected to the internet but I can't get online at all. I can via BT Openzone so I know my various devices are working.
I am almost certain the new Home Hub will not help. It's driving me mad. Any suggestions?
Thanks in advance.

If as you say,you have tried the HH and other routers,and have reset and rewired the connections to the OR modem with no joy,then it leaves only 2 possible causes.
1)The RJ11 cable from the OR modem to the master socket might be faulty.
2)But it is most likely to be a fault in the line from the master to the cabinet,or a very noisy line.
You might need an engineer visit to check at the cab or the line.
Your local network seems to be in order,as it is indicating a network connection,but if the line is faulty to the cab,then you would not be able to get a stable connection,or no internet.

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"Connected" to the internet, but can't get on any websites or other pgms...

A couple nights ago, there was a blackout at my house. This happened while my iMac was on.
It connects using the Airport wireless modem to my landlord's router 3 stories up.
Since the blackout, I've been "connected" to his network, but haven't been able to get on any websites. Do I simply need him to reset his router, or is there a deeper problem? Thanks!
FWIW, this did happen very rarely before the blackout, but is now 100% of the time since....
Thanks for your help!

Hi there,
A UPS (Uninterruptible power supply) is a battery back up, so if you power goes out you can finish up what you're working on and shut down normally.
I had a similar incident this week, power went out all computers, modem and router went out. After power was restored all started up fine and looked good. Wireless router showed I was connected to the internet but could not surf any site. I had changed my email account password several weeks earlier (email account provided by my ISP) and did not think this had anything to do my boradband connection, but I was wrong.
To make a long story short, I had to update the password as it related to my broadband connection. The connection was there, it just did not recognize my new password because I had changed it... If you control the account and you've changed any passwords associated with account yu will have to update or your landlord will have to update... make sense?
Rick
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On my ipod touch it always shows cannot connect to the internet how can I get it to connect?

On my ipod touch It shows i am connected wifi and have put in the correct password yet it says i am not connected to the internet.When i try to go on my appd or itunes it is stuck on loading. And so I reset it in my settings now all my apps are blank but when i click on them they are there but i have to sign in to itunes.

If Restrictions are set for Safari, iTunes ect, theh apps are hidden which is not the case for the poster.
Try the following:
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
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- iOS: Troubleshooting Wi-Fi networks and connections
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HT1338 My computer says it's connected to the internet, but I keep getting a message that my computer can't find the server.

My computer says it's connected to the internet, but I keep getting a message that my computer can't find the server. Could there be a problem with my computer's internet connection?

First, unplug the modem, for at least 10 secs., then unlpug you airport/ wifi/ then try to reconnect.
If it it does not not work, reconnect your modem, then reconnect your network utilites, use assistance.

HT201320 My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

Hello echo1946
Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.
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http://support.apple.com/kb/ts3899
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http://support.apple.com/kb/PH2585
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I am connected to the internet but when i get on my screen is grey and I can't do anything.

I am connected to the internet but when click in safari my screen is grey. I can't clidk on anything nor can I get to another page. What can I do to reset it?
I have tried disabeling my internet and reconnecting but that does not seem to help.

Hi,
It's actually what appears immediately to the right of the word "iPad" that you need to look for. If all you see is the word iPad and no other symbols, then you do not have a data connection to the internet.
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Check you are connected to a wi-fi network correctly by launching the settings app and tapping Wi-Fi (near the top of the options which appear), then selecting the appropriate wi fi network which appears on the right.
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http://support.apple.com/kb/HT1695

Connected to the network, but can't get out to the Internet

Here’s my problem… After my previous router died, I recently installed a Netgear wireless router (WGT624NA) with 128-bit WEP security, and created a new wireless network. My Powerbook G4 found the network, and I was able to put in my WEP password, and everything seemed to work fine … for a while. In the last couple of days, I can’t get to any Internet sites.
I’m connected to the wireless network fine, with a strong signal level, and I seem to be able to Ping out. But when I try to go to (any) Internet site on Safari, I now get “Safari can’t connect to the server”. I’ve gone through the Network Setup Assistant, put in the correct WEP code, and after hitting “continue” from the “You’re now ready to try connecting… “ screen, get “Unable to establish a network connection”.
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Powerbook G4 Mac OS X (10.3.9)

Hi there,
A UPS (Uninterruptible power supply) is a battery back up, so if you power goes out you can finish up what you're working on and shut down normally.
I had a similar incident this week, power went out all computers, modem and router went out. After power was restored all started up fine and looked good. Wireless router showed I was connected to the internet but could not surf any site. I had changed my email account password several weeks earlier (email account provided by my ISP) and did not think this had anything to do my boradband connection, but I was wrong.
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Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.7) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620

TS1398 bought a mini and also have an IPAD2 have used ITunes to download all programs to the mini but have NOT BEEN ABLE TO have the connection to the Internet and CAN NOT get any emails. I NEED HELP!!!!!!!

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How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
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http://support.apple.com/kb/TS3899
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http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
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Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
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If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Connected to the network but can't get online

Hi there- I have a WRT54G router that is wirelessly connected to an ibook. There are times that there is an additional dell laptop that i need to get online with and although the dell says it is connected to the network (with excellent strength) it can't get online i get the 'problem loading page'. I have used more than one computer with this router before, although in a different apt with a different provider (if that matters). Anyway, this is truly annoying so if anyone has any insight that would be great! I did read in the forums that its possible there is only one IP address, and admittedly my knowledge of networking is basic at best, i know that more than one computer has been connected in the past. I did try turning off the mac then connecting the Dell and it still didn't work. Thanks in advance for ANY advice! Sara

Hi . go through this link for reference . Here , under the "basic wireless settings" subtab , you need to change the wireless network name to any non-linksys name and change the channel to either 1 or 11 .

HT4759 I'm Connected to the internet but I cannot get my mail

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Hi,
Did you mean an issue in Internet Explorer browser? All websites or a specific website?
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https://support.microsoft.com/kb/956196
Yolanda Zhu
TechNet Community Support

I just had homefusion broadband installed, my xbox will connect to the internet, but I am getting a NAT error.

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http://support.xbox.com/en-US/xbox-live/connecting/nat-type-strict

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Thanks

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ME

I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please

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I can not update my phone because itunes says i am not connected to the internet, but i am connected

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Download iOS 4.3.5 Links
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Showing as connected to the internet but can't get...

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