Shows as trial when I've paid for photography plan

I've tried EVERYTHING Adobe suggests including uninstalling Lr, CS, Creative Cloud, etc.   My CC says I have no updates to install for Lr, but when I try to set Lr as my default to import photos (Mac laptop with current OS), Lr is grayed out and tells me it is the expired trial version.   I am paid up monthly for a year, so it OUGHT to play nicely, but won't.  How do I fix this?

I downloaded from the web I think.  When I open the CC icon (in the bar across the top of my Mac screen)  and click on Lr, it tells me Uninstall Unavailable.   ???  If I go to Finder, Utilities, Adobe Installer, it doesn't show Lr or the option to uninstall--only for CC and Photoshop (and Elements and CS6).  I uninstalled CC, Photoshop 2014 from CC, and CS 6.  I emptied the trash can, and used the CC Cleaner Tool.   Then downloaded CC again and Photoshop again, but it said Lightroom is already installed.  ???   It's a never ending circle.....Thank you for your help.  Still confused!

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