Shuffle 3G is 'stuck' in straight play and won't switch to shuffle mode.

The shuffle when in shuffle mode shuffles the songs reasonably randomly and when i staright mode, I can access all my playlists BUT if i switch from shuffle to straight and the want to switch back to shuffle the problem begins. The shuffle will then only play straight mode in either position of the switch, ie straight or shuffle position and the only way to correct it is to connect the shuffle to itunes [not do a restore] until the sync is complete [a matter of seconds]. I have tried resetting the shuffle and moving the switch from shuffle to straight and the back to shuffle [page 21 of the manual] and neither make any difference.I have restored the unit a bout 3 times and it still happens.
So, why is this happening? Is there something i should be doing? Or do i need to change the shuffle? I have even used different earphones [Apple and 3rd party with Belkin Adapter] and that makes no difference either. Help and advice please

I prefer the 7th Generation Nano and Bluetooth headset. Get plugs for the heaphone and lightning jack or put it in water resistant case to prevent perspiration from killing it. You can turn off shake to shuffle in settings.

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