Shuffle G2 not recognised by computer or iTunes

Has anyone been able to solve this problem yet? If so please tell me, I am so frustrated with this.
Device manager refers to the shuffle as an 'Unknown Device' My compter does not register it (the folder named my compter that is) and neither does iTunes.
So just to recap:
- I have the latest version of iTunes
- I have tried every USB port I have (all powered ports)
- I have tried various combinations of turning the shuffle on and off and turning on hold
- I am not using a laptop
- I have disabled my antivirus software
- I have restarted my computer a number of times
- The shuffle is firmly in the dock
If anyone can offer any suggestions I would be greatful
oh, I also have the 'No green light when finished charging' problem, doubt they are related, but worth mentioning.

I tried letting the shuffle completely run down and then re-charge to get rid of the green light problem, but now it won't re-charge either.
Its been sitting on two different computers to 6 hours each time.
I think its probably time to send it back for a refund. Didn't want to because I had it engraved

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Shuffle G2 not recognised by computer or iTunes

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