Shuffle not recognised as an iPod by Windows + not recognised by iTunes???

Hi,
My daughter was bought an iPod Shuffle for her birthday by a friend. When I first went to plug it in, it didn't sync with iTunes (which I use successfully with my own iPod Classic) but instead showed up as 'mp3' on my list on My Computer and prompted me to open as if it were jusu a memory stick.
I was able to transfer songs directly across into the folder, but then found that it didn't play m4a's copied from CD, or m4p's bought from the iTunes Store by my daughter!
And then, to top it all off, when I plug it in to charge the green light flashes briefly then goes out, and doesn't seem to charge!
It was bought from a supposedly reputable eBay seller by a friend, but came in a 2 Gb box even though it's only a 1 Gb one, plus didn't have a dock with it, only a USB to phono cable. Now I don't know if it's just the wrong cable or something else wrong, but I've tried everything I can find on these forums and on the Apple website to no avail and it's driving me crazy!
Can anybody help before we try to enter into a dispute with the seller?
Thanks,
Andy

IF it plays mp3s that are directly loaded to it without using iTunes to manage it, it's a knock-off clone of the shuffle (eg FAKE)... the other clue that it isn't a shuffle is the USB cable. Shuffles come with a dock with cable attached.
Also, is the on-off switch next to the earphone jack as in this image:
http://www.blogsmithmedia.com/www.engadget.com/media/2007/06/fakeipodshuffle7.jpg
Message was edited by: 0Ari0

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