Shuffle not recognized by computer nor itunes

Shuffle not recongnized by computer nor itunes. I have a brand new edition of itunes.

Hello obks1984
Check out the article below to troubleshoot issues with your iPod shuffle not showing up in iTunes. Also make sure that you have the cable plugged in completely to your iPod Shuffle and not just slightly pushed in.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.

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Ipod Shuffle not recognized by computer and iTunes and does not charge

I connected my iPod to my computer but for some reason, it is not recognized at all by the computer nor iTunes. It doesn't charge either. I have tried all the USB ports and since I have Windows Vista, I cannot use the Restore Utility thingy. I purchased my iPod about 2 years ago so a warranty replacement is out of the question. Since any choices have been kicked off, can anyone find a solution to my problem? TYVM pl0x

Time to replace it: $49 2nd Gen shuffle at online Apple Store...

Nano does not work! Screen frozen, Not recognized by computer nor iTunes

Hello There
I have problems with my iPod, today I turned it on to listen to music, but when I selected the song and pressed play, the screen was frozen, I left so this morning until arriving to the Office. Then I tried access by Windows trying to format it, but the system did not recognize it well, i mean system stops, then with iTunes tried to recognized and a screen appeared saying that I needed to restore, then I did, but another alert appeared up saying that there was a problem with the system and couldn't restore, I am trying to format it by DOS, but still is frozen. I already tried all the manuals here to fix it, but nothing works.
Please can anyone help me out with this?
Thanks in advance for your help!

Hello obks1984
Check out the article below to troubleshoot issues with your iPod shuffle not showing up in iTunes. Also make sure that you have the cable plugged in completely to your iPod Shuffle and not just slightly pushed in.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.

Shuffle not recognized by computer or iTunes?

HELP! My shuffle simply stopped working today. I took it home and docked it and the computer doesn't recognize it nor does iTunes. I've spent hours trying to troubleshoot it and nothing seems to help. Suggestions?

Hey
mine is working on the mac again sort off. Here is what i did. A friend of mine has the same suffle I connected it to the mac with his dock with no problem. So I borrowed the dock from him to see if the dock has a problem, Same issues orange light blinking but nothing else. So I hooked up the Ipod on my wifes PC the first message I got from the pc saying hook up your ipod to a faster USB for better performance, which i know the Ipod was hooked up on a USB2 anway Itunes opened up on the pc and asked me to sync with it, which i did. I then did a restor on the shuffle and ejected the shuffle from the pc hooked it up on the mac and guess what got a similir message saying your ipod is only working on a 1.1 USB hook it up for better performance on a USB2 again ignored it and I tunes opend up and right now I am loading the songs back on which takes a bit longer but it works. So I think the problem we all experince has to do the wth USB connection inside the Ipod. as the dock is working fine the as the other ipod worked ok on it. I have not disconected and reconnected the ipod from the mac but if I have issues i will post them

Ipod touch not recognized by computer or ITunes

Ipod touch is not recognized by computer or Itunes. Tried it on Windows XP OS and also Windows 7. Error message OxE8000068, unknown error, appears. Thanks for any help!

Try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Ipod Nano not recognized by computer (or itunes) but charging.. so connected

worked until this am (though I think I had this once before, a couple years ago, too often follows itunes updates)
connected to computer (win 7) this morning and it is not recognized by computer (or itunes)
can't find it looking in Explorer
but, it is charging so... it is connected
have tried everything except re-installing itunes... if the computer is not seeing it, and it shows the connection when itunes isn't open...
would that make any difference?

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

I installed a ipod shuffle, named it differently, now my ipod classic is not recognized by computer or itunes. How do i fix?

I installed an ipod shuffle with different name. Now my ipod classic is no longer recognized by computer or itunes. It appears that Itunes decided that I had replaced the classic with a shuffle. Classic battery doesnt seem to want to charge, and cannot restore.
How do i fix?

Hello BLTNO,
Start with this Apple support document related to your issue. Make sure to work through each and every single troubleshooting step as necessary.
http://support.apple.com/kb/TS1369
B-rock

IPOD Shuffle not recognized by computer, and caused a USB power surge

Device is not recognized by computer, and I tried the listed support recommendations.
The problem originated when I plugged the IPOD shuffle directly into the computer USB ( not using a hub), and this caused a warning window to appear saying unknown device has caused a power surge to this port, and most be removed. Prior to this event, the IPOD shuffle has worked (with direct contact with computer usb or through a powered highspeed usb hub) without issue for nearly 1 year. Any taker's on this issue? Thanks.

Hi JBR,
Go to your control panel and click on Install/Uninstall programs. Scroll down and see if you have multiple versions of the ipod updater installed on your computer. If you do, then uninstall both versions. Reboot your computer.
Next, go to the downloads page and download/install the 1-10-2006 ipod updater. Once installed, go to your start programs and select ipod updater from there. Plug in your ipod and wait a moment. If it's like mine, it'll recognize your ipod and then you can do a "restore" for a clean format.
After that, open itunes and life should be good.
Hope this helps!

IPod not recognized by computer or iTunes

So, this seems to be a common problem. When I connect my iPod to my computer, the computer nor iTunes recognize the laptop. I've tried connectivity tests and it can't detect the iPod. However, the USB port does recognize other devices. I've tried the 5 R's Apple suggests. I've tried other methods from changing registry values to loading older version of iTunes to no avail. When I run the diagnostic tests, here's what I get:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. MXC051
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-01 23:42:56.
Video Display Information:
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod with color display running firmware version 1.2.1
Serial Number: 2Z6060XKTDS
However, it still charges when connected to the laptop and it charges when connected to the AC adapter. I've forced it into hard disk mode, and still nothing. I may take it to the Apple store this weekend, but any other ideas?

I have kind of the same problem with my 60gb ipod with colour display.
everything was working fine up until last sunday when i plugged into my laptop and I got the 'folder with exclamation mark' icon
i reset it and put it into disk mode but when i connect it to my laptop it doesnt turn up on itunes or windows. occasionally it will appear then disappear again so i can't restore it to factory settings.
i did manage to get it to appear in itunes and click on the restore button but i got the message that it couldnt be restored and there was a problem with the 'firmware' but before i could try anything else it disappeard from itunes again.
i have been told that the problem may be with my USB cable so i will buy another one at the weekend but if that doesnt work does anyone else have any ideas as i have tried nearly everything.
i personally think my ipod caught me looking at my friends new 80gb video ipod and got jealous!!!!!
Message was edited by: princesspurplehippy

Ipod Nano 7th generation not recognized by computer or iTunes

Neither my computer nor ITunes recognizes my Ipod nano 7th generation. It was working fine until I ran an intensive AVG PC tuneup on the laptop. Device manager recognizes the Ipod and says it is working correctly. I have done all suggested troubleshooting and nothing has yet worked. Additional suggestions or info I should provide?

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

IPod Touch (2nd gen) not recognized by computer and iTunes

When I connect my iPod Touch to my laptop, running Windows 7, neither the computer nor iTunes recognizes my iPod. Everything worked before with Vista.
When I plug the iPod into the computer the iPod does turn on put the battery doesn't charge and the iPod does not show on the Device Manager.
I have gone through and uninstalled and the reinstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application support. With no positive result. In fact I have done it twice.
In going back to make sure everything had installed I have noticed several things.
The Apple Software Update, Bonjour, iTunes folders and Common Files are located in Program Files(x86) There are also copies of the Bonjour, iPod, Common Files, and iTunes folders are also located in the Program Files folder. Are these file locations correct?
Also, I have read somewhere that there should be usbaapl.cab, usbaapl.inf, usbaapl.sys files. I can't find any of these file. Are these files necessary?
Any help will be appreciated.

greetings rkonrv and welcome to Apple discussions !
it seems your have seen this KG then.
maybe this tip by Beebopp (though a little off topic) will provide some pointers:
+This solution is very similar to one above but worked for me. Am using iPod Touch 2nd Gen with 32 bit version of Windows Vista where the iTouch is being seen by Windows but does not show in iTunes. In my case it was being identified by Windows as a camera. I tried un-installing and re-installing iTunes and all the other Apple apps with no luck. Was almost ready to throw in the towel when I did one last search for alternate solutions and found the following instructions to reinstall the drivers, but instead of having the system look to the c:\Windows\inf or c:\windows\system 32 folders for the drivers, the path is changed to C:\program files\common files\Apple\Apple Mobile Support\Drivers, which is apparently where Vista installs the drivers. Once I changed the path the driver properly reflected the iTouch as a USB device, and not a digital camera. Try this if you are having similiar issues.+
+Here are the steps:+
+1. Verify you have the following files usbaapl.cat, usbaapl.inf & usbaapl.sys in the following directory "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"+
+2. Log in using an ADMINISTRATIVE account+
+3. Single left click on START+
+4. Single left click on RUN (You may need to change the start menu to 'classic view' to see RUN, you can change back after if you like)+
+5. Type in " devmgmt.msc " then hit Enter (Don't type in the quotes)+
+6. Look for Imaging in the Device Manager window, and click on plus sign (In Vista you may not see the "Imaging" option. Look under "Portable Devices" as an alternative)+
+7. Now you should see " Apple iPod " as a device underneath Imaging (or Portable Devices)+
+8. Right click on " Apple iPod " then single left click on Properties+
+9. Single left click on the " Driver " tab+
+10. Single left click on " Update driver "+
+11. Select " Install from a list or specific location " or "Browse my computer" whichever shows on your version of Vista+
+12. Single left click on " Include this location in the search " if shown+
+13. Paste " C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers " (Don't type in the quotes) into the box " Include this location in the search "+
+14. Single left click NEXT and keep clicking through until " Apple iPod USB Driver " is detected, if no list appears then you should see the little animated circle thingie spinning. It's looking and working. Be patient.+
+15. Hopefully you will get a successful message.+
+16. The correct drivers(s) are now installed.+
+17. Start up iTunes, and see if you iPod is detected again.+
good luck !

My iphone 4s is stuck on connect to itunes, is not recognized by computer or itunes

my iphone is stuck on the "connect to itunes" loading screen, and when it's plugged into my computer, itunes and the computer are not able to recognize it. when it is plugged in, it gets a "USB device not recognized" and in device manager, it shows up as an "unknown device". I have read and tried everything in http://support.apple.com/kb/TS1538, as well as uninstalling and re-installing itunes and all it's components several times, but nothing has helped. Please help!!!

The iPhone has gone into recovery mode and you have to restore by connecting to a computer with iTunes and follow the instructions in http://support.apple.com/kb/HT1808. If you do not have a computer with iTunes, a friend with a computer with iTunes, can you get to an Apple store genius bar and see if the techs will restore for you?

Problems with shuffle gen. 2 not recognized by computer or itunes

Hello to all who may help me solve my problem.
I received a Gen. 2 Shuffle with 1GB several years ago, and used it over that time. It has lasted longer than 2 laptops and I hate to throw it away if it isn't fixed or the problem isn't solved soon.
I received a Win. 8 laptop as a gift two years ago, and now my laptop is not recognizing the shuffle. The laptop is an ASUS model.
Besides receiving the message "This device is not recognized by the computer," I researched and installed and uninstalled iTunes following all instructions I could find online. I have iTunes 11.3.
My biggest concern is the message I have after studying "hardware ids" in the device. It reads "USB\DEVICE_DESCRIPTOR_FAILURE". I have uninstalled all USB root hubs and rebooted several times.
It works fine on my sister's computer.
What steps would I take to fix it?
Thanks for any help.

I'm having the same problem (except this isn't a new shuffle).
How do I "restart" an iPod shuffle? I have it plugged into my MacBook Air via its dock but it's not recognized in iTunes. iTunes does recognize my iPad (under Devices). Yesterday the MBA recognized both devices. I tried it also on iTunes on my Mini but no go there either.
I've rebooted both machines. No go.

TS1496 ipod shuffle not recognized in computer itunes or device manager

not recognized in comp, i tunes or device manager.....HELP!!!!

I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
http://docs.info.apple.com/article.html?artnum=305136
BUT EVEN THAT DOES NOT HELP ME BECAUSE WHEN I GET TO STEP 8 WHICH SAYS "Locate the iPod in this list. In some cases one of the entries will have "iPod" in its name. If no such entries are present, the iPod is most likely represented by "USB Mass Storage Device." I LOOK FOR WHERE IT SAYS "IPOD" OR "USB MASS STORAGE DEVICE" UNDER "UNIVERSAL SERIAL BUS CONTROLLERS, AND CANNOT FIND EITHER THING..I HAVE RESTARTED MY COMPUTER A NUMBER OF TIMES, I HAVE EVEN UNISTALLED ITUNES THEN REINSTALLED IT I HAVE STRETCHED EVERY OPTION AND NOTHING HAS WORKED..CAN SOME ONE PLEASE HELP ME??..I HAVE BEEN TRYING TO SOLVE THIS PROBLEM FOR 4 HOURS STRAIGHT STOPPING ONLY TO GO TO THE BATHROOM AND GRAB A BITE TO EAT..

IPod Shuffle Not Recognized In Windows Or iTunes v7.0 - What Now?

Hello everyone,
I am having the same problem as many who have posted here. I have upgraded my software to iTunes v7.0.1.8. I also accepted the auto update for my iPod Shuffle - 512GB 1st Gen to v 1.44 (I believe). Of course, now my Shuffle is not recognized in iTunes and is only recognized in Windows for less than 5 seconds (as I have monitored it). I am listing below all of the actions I have taken today.
As none of these have worked, my question is now what? Does anyone have any other suggestions before I take the dreaded step of calling support? Any help is appreciated.
I am not happy with this upgrade issue at all. I expect much better from Apple.
Steps Already Taken:
1. Reset iPod.
2. Set Terminal Services to "Manual" and restarted my laptop PC.
3. Changed all USB Root Hub entries power management options to "Allow the computer to turn off this device to save power option" and rebooted.
4. Assigned my external hard drive a different letter as it was assigned to "E" and tech support documentation suggested I changed it - I changed it to "M".
5. I stopped the iPod Service via the Services and Application interface from My Computer/Manage, reattached the Shuffle, and started the iPod Service. The Shuffle was still not recognized.
6. I uninstalled iTunes 7.0.1.8, the Apple Software update and QuickTime. I deleted all temp directories; program files folders and all possible traces of all three pieces of this software. I also deleted my iTunes library. I reinstalled all of this software and re-built my Library. NONE OF THIS WORKED!
My 30GB Video iPod works fine and always has - it is only the shuffle for which I have this issue any only since the upgrade.
What do I do now? If no one has another fix, I will be forced to call Tech Support after an experience with them over a year ago I would almost rather throw this thing away!

qswh - I too cannot play the songs that are loaded on the shuffle. Additionally, I get a green & orange light when I plug it into a USB port and then I either get a blinking orange light or a solid orange light from there after.

Shuffle not recognized by computer nor itunes

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