Shuffle seems to sync, but no songs appear in Contents

My daughter just got a refurbished 2nd Gen. Shuffle. Our Mac and iTunes recognize it, but everytime we connect it, it goes through 2 seconds of "syncing" (or so it says) but nothing appears in the iPod's content window.
We've tried all the R nonsense (Restart, Restore, bla, bla, bla) MANY times to no avail.
We've also tried manually managing and dragging songs to the iPod, but it won't let us do that either.
It says it's syncing, but nothing shows up. Any ideas?
Thanks
Mac Mac OS X (10.4.9) Older iMac (700 MHz PowerPC G3)
Mac Mac OS X (10.4.9)

My daughter just got a refurbished 2nd Gen. Shuffle.
Our Mac and iTunes recognize it, but everytime we
connect it, it goes through 2 seconds of "syncing"
(or so it says) but nothing appears in the iPod's
content window.
We've tried all the R nonsense (Restart, Restore,
bla, bla, bla) MANY times to no avail.
We've also tried manually managing and dragging songs
to the iPod, but it won't let us do that either.
It says it's syncing, but nothing shows up. Any
ideas?
It's not tha automatic...YOU have a part in the process.
scroll down to "Fill Up iPod shuffle":
http://docs.info.apple.com/article.html?artnum=304708

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