Shuffle Volume not decreasing BRAND NEW

I bought a Red iPod Shuffle from the Apple store online. Brand new, first time playing volume is locked on full! Buttons do not work to turn down, tried the limiting volume on itunes - NOTHING. PLEASE HELP. BRAND NEW IPOD - very dissappointed

Hello Clairey1995,
Connect your iPod with iTunes and then Restore it and sync few songs to check if you are able to decrease volume and if still the problem persist then take your iPod with Accessories to nearest Apple Service Center (Genius Bar) and get your device replaced for free as it is brand new and Under Warranty coverage.

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