Shuffle won't mount

Question

I have had an iPod for 2 years and have never had a problem with it. I finally convinced a friend to get a shuffle. Problem is it won't mount when I plug it in to the USB ports. Any ideas...I tried it on a PC and it recgnized the shuffle no problem

Answer 1

Update 8/25, I returned the iShuffle for a refund a couple days ago and today I finally got a reply to my support request pasted below. Maybe this will save someone the trouble of waiting a week to learn.
================
Dear Tim,
Thank you for your email.
We understand that you have a technical concern with your iPod shuffle. Although Apple does not currently provide technical support for this product via email, please consider the following options for obtaining support:
* If you suspect that your iPod requires service, please follow the simple troubleshooting steps at <http://www.apple.com/support/ipodshuffle>.
* If you have reviewed the webpage and your question is not resolved or if you are still not sure whether your iPod requires service, you can take your iPod to an Apple Store for diagnosis. To find the nearest Apple Store, visit <http://www.apple.com/retail>.
* You may also call Apple Technical Support at 800-APL-CARE seven days a week from 8 A.M. to 8 P.M. Central time. Please note that a "per-incident" consultation fee may apply to this call.
* Alternatively, you may submit an iPod shuffle service request at <http://depot.info.apple.com/ipodshuffle>. Once we receive your request, we will determine whether service is covered by Apple.
If you wish to update your product's purchase date in our records, we require a copy of the original proof of purchase. The proof of purchase must be issued by an Apple Authorized Reseller and must meet the following criteria:
1) The proof of purchase must be legible. Screen shots are not accepted.
2) The proof of purchase must include the following information:
* A clear description of the product
* The product's date of purchase
* An invoice or receipt number
* The product's price
* The reseller's contact information, and if possible, the reseller's company seal or logo
3) The proof of purchase should also include the product's serial number, if the reseller normally lists serial numbers on their invoices.
Please create a cover sheet with the following information:
* Subject: 5C5158BWRSA
* Your first and last name
* Your address
* Your telephone number
* Your email address
Please send the cover sheet and the proof of purchase by one of these methods:
By fax to 512-674-8125 Attn: DISPATCH POP
By postal mail to:
Apple
MS: 212-1CR
12545 Riata Vista Circle
Austin, TX 78727
Best regards,
Apple Online Services Support
You can also search through thousands of technical articles by entering a few descriptive words in the Search box at <http://www.apple.com/support>.
MJ
Customer First Name : Tim
Customer Last Name : Castleman
email :
Web Order # :
Support Subject : Warranty Issues
Sub Issue : Incorrect DOP
Comments : Just bought an iShuffle from Good Guys today and having problems getting it to work. I have OSX 10.3.9 and iTunes 4.5.9 installed on a G4 533 with 896 mb RAM.
When I put in the ipod cd it did not finish the install - settings were dimmed and I had to just quit. Plugged the iShuffle in and after a couple hours the charge light went from amber to green but not being seen by the mac. Tried restarting, including a shutdown and power back on all to no avail.
FAQ seems rather useless and manual has nothing to offer. Maybe I should just return it and go with the XM2GO instead.