Shut off phone while updating instagram, now app is missing and can't download
While updating instagram my 5s accidently shut off. When I turned it back on the app was missing and not showing up in the search. When I tried to redownload it from the app store it either said open or if i kept tapping it would change to install and just stay like that, not responding. How do I get the app back? Still on the original ios 7
Hi there jaugusti!
I am incredibly sorry to learn that your phone is having quite the difficulty! This is definitely not the intent of a software update. I truly appreciate the troubleshooting you've completed already.
I just want to confirm that you've completed this Factory Reset: http://vz.to/1a6pMrT as mentioned. Please review all steps just in case!
Once this is/was completed, what happens when you try to open the "People" application? Do you get an error message there as well? Did you sign in to your Google/Gmail account?
Keep me posted.
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport
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Thanks in advance
OmerWhere are you when connected to this Wifi?
Home - At Work - Coffee Shop other locations??
Home -
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Work -
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Other locations [Secure WiFi] -
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Then try the steps below [Even with the others listed above]
Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
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