Shutdown and Sleep Issues with Windows 8.1

My Acer desktop with Windows 8.1 has trouble shutting down at times, and has trouble sleeping. Can someone help me resolve this issue? Please! Help needed!

My mistake. I'd installed version 1.5, the updated version 1.8 (specifically mentions windows 8.1 on download link) works perfectly.

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Flex 10 waking from sleep issue with Windows 8.1

I installed Windows 8.1 but have an issue with waking the computer from sleep. Anyone else having the issue?
Solved!
Go to Solution.

It sounds like the GPU is failing to wake. Are you up-to-date with your Intel drivers? First check Lenovo's latest, and if that doesn't work, try the Intel drivers using the Intel Update Utility:
http://www.intel.com/p/en_US/support/detect
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Tap that kudos button if I helped ^^
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Ultraslim Plus keyboard and mouse issues with windows 8.1 (hesitation/jerkiness)

I'm just wondering if anyone else is experiencing issues with their Ultrslim Plus keyboard and mouse after the update to windows 8.1? Mine seems very hesitant missing lots of key presses and the mouse pointers movement accross the screen is jerky. I've uninstalled and reinstalled drivers but it still isn't working like it was yesterday. Batteries for both show as 100% and nothing else has changed.
Solved!
Go to Solution.

My mistake. I'd installed version 1.5, the updated version 1.8 (specifically mentions windows 8.1 on download link) works perfectly.

Audio and Video issue with Windows 8.1 upgrade on Ideapad n585

I upgraded my Ideapad N585 to Windows 8.1 the other day, took forever, but it made it through. Unfortunately, I now get boot erors for the Dolby software, and the AMD Vision/Catalysyt Control Center. Neither of these programs are able to start, from startup or even manually. They just won't run. Sound seems to come out fine still, but I do have video issues.
First off, my computer doesn't seem to recognize a HDtv as a monitor through the HDMI port. I still get an image, but it's set to current screen resolution instead of 1080i. I tried using the detect button to force it to look for a second monitor (my TV), but it showed nothing connected, though at the time I was using two screens. Now my monitor's screen resolution seems to be a little higher than my TV's, but it doesn't fit the screen properly, and will sometimes put a black border around the desktop, not using the full screen. I have also noticed, that when plugged into the tv, if a background program like a screen saver starts (and I am one of the few people who still use them, I like BOINC, sue me), it will reset the screen resolution to what it requires. When the program exits, the screen resolution stays, and that becomes the new max screen resolution until I restart the computer. So far, it only does this through the tv, if I run the laptop monitor alone, it doesn't happen.
I did try updating the software with what's available through the support site, but nothing happened. I even went as far as to use the Windows 9x~XP standbys of completely uninstalling, manually removing everything from the system registry I could find relating to these two programs, and then finally reinstalling the software. Giving the audio and video a complete clean slate to work from, and got no positive results. I restart the computer, Dolby and Catalyst won't boot, and blind to HDtv. Problems as described above still apply.
Anybody else have this issue? Anybody got a fix?

have you found a solution to this?
My computer updated to 8.1 without my wanting it to, I have the same problems as you. I installed the video driver because the brightness was locked on what I had it. (the bar would move but did not change)
I searched for brightness and n585 and I was able to find a driver, now brightness works but HDMI still does not. When I plug in the TV both screens go black with all 4 options in the "project" screen.
*edit*
this worked for me i stumbled across this
I unplugged the power cable with the hdmi cable plugged in. Hit (windows key+p) scrolled to duplicate and it worked.I plugged in the power cord back in and it still worked.

Display and driver issues with Windows 7 on i5 MBP

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I just purchased one of the i5 Macbook Pros, and set out to get Windows 7 working through boot camp. I did this on an older model (32-bit) previously with no problems.
This time around, installation of Windows worked fine, but I have had some trouble getting all the drivers working. The setup.exe program on the OS X DVD didn't want to run at all, I had to do a workaround from the command line that I found on a forum (otherwise I just got a response of "Bootcamp x64 is unsupported on this computer model").
Eventually I got (at least some of) the drivers to work, but there are still some issues.
After installing the drivers, things like brightness and two-finger clicking started working. A number of other things still aren't, though:
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There may be other issues, but these are the big ones. Can anyone provide suggestions on what to do to get everything working?
Thanks!

I just used winclone to move my Win 7 from my Core2Duo MPB to an i5 MBP and had to do a few updates and have eneded up in pretty much the same place as you. I won't bother installing from scratch. I'm guessing we just need to wait for some bootcamp updates for these new machines.
For those of you who are looking to migrate your bootcamp partition over, winclone made it easy - I followed the directions for resizing and Win7 boots, does a disk check, then installed many of the new drivers automatically. There are some drivers that are still needed however, wifi and video. I also so a USB driver issue but have to look at that a little closer before I comment.
Best of luck,
Simon

Set up and Sync issues with Windows 7

I now have a windows 7 computer and cannot seem to find a way to make my Palm m105 set up an sync with my computer.
Can someone please guide me to a solution.
Thank you
Post relates to: Palm m105

This should help: http://forums.hpwebos.com/t5/Windows-HotSync/64-Bit-Palm-Desktop-Drivers-are-HERE/td-p/337516

Compatibilityy issue with windows XP and windows 8.1 for adobe photoshop elements 4.0

Compatibility issue with windows XP and windows 8.1 for adobe photoshop elements 4.0?comcom

You are going to have to contact Adobe on this one. We are other users.
Sounds like it's not even an Apple question? Not sure.
But the Adobe program changed, nothing changed in iTunes, right?

Major Issues with Windows XP and Sound Blaster Audig

As mentioned in the post title, I'm using a Sound Blaster Audigy 4 card (recently purchased) and am having issues with Windows XP apparently because of it. When the card is physically installed, but the drivers are not, there are no problems. However, when the drivers are installed, Windows XP's "explorer.exe" crashes on boot, locking up the start menu and any other open windows. Now, I can manually end the explorer.exe application and then reboot it, and things will work... however, I cannot imagine that that is the intended functionality of this card. Additionally, I suspect the card in the failure of a game (Eve Online) but I would assume the issues are related. I've already narrowed the issue down to the Sound Blaster drivers. I've tried booting with the SB drivers but without the video card drivers, and the problem recurred. Every time I boot with the SB drivers installed, it fails. Without them, things seem to run normally. If it helps, I'm using an Intel Core 2 Duo E6400 processor, with GB of DDR800 RAM. I've installed Windows Service Pack 2 and all the other updates. The video card is a Geforce 7950 GT, with the latest NVidia Forceware (93.7) drivers. I've had this problem with both the Audigy drivers on the CD that came with the card and the newest ones downloaded from this website. My motherboard is a Gigabyte GA-965P-DS3, which includes onboard sound hardware, but I have disabled it at the BIOS level. I can provide dxdiag information or anything like that if necessary. Does anyone have any advice, suggestions, or have you encountered a similar problem?Message Edited by DerekKatz on 2-04-200603:2 AM

Thanks for the helpful reply Dan
I ran the file, CTZAPXX.exe, like suggested, and it ran without a problem. It installed the files and even required me to reboot my computer!!
However, after a computer restart, I am still in the same boat. Codecs are installed, but the location of the device is "unknown". In Device manager, there are no unknown devices; it shows the codecs in the sound tab, but no actual hardware; as if my sound card does not exist.
I use my computer for music, and my buddy needs me tomorrow night to play some music stored on my computer. I really do appreciate the help I am offered. I do not mean to sound impatient, but I really need this device fixed, or I will have to have him buy me a sound card....

Qualcomm Mobile Broadband Gobi2000 compatibility issue with Windows 8 and above

I am facing Qualcomm Mobile Broadband Gobi2000 competibility issue with Windows. Previously, after installing windows 8, I faced a problem of random shut down. But, after running registry and malware scan, it's now almost settled . But, my Broadband modem randomly stops working , and Windows Action Centre points it out as "USB Modem Qualcomm Mobile Broadband Gobi2000 is not competible with current version of Windows". It further suggest to contact HP for resolving the issue.

I have called HP-Support and the answer was:
«Thank you for contacting HP Active Chat Support.
This is in continuation to our response with regards to your chat ID: 63381567
As for the case logged in for compatibility issues after upgrading to windows 8.1, kindly try the steps below and see if that helps.
Start the computer.
Press the F10 key to enter the BIOS setup.
Select Restore Defaults .
Under Load Defaults , select Yes .
Choose Save Changes and Exit .
Under Save Changes and Exit , choose Yes .
If Microsoft Windows does not recognize the external USB WWAN modem module, try the steps below:
The Telephony Service has been disabled. Follow these steps to enable the Telephony Service:
Open Control Panel .
Expand View by: and select Large Icons .
Click Administrative Tools .
Double-click Services .
Double-click Telephony .
Under the General tab, expand Startup Type , then select Automatic .
Click Apply , click Start , then click OK .
Restart the system.
If the issue still remains the same, kindly contact Microsoft or we would request you to be patient while we have more drivers available on the HP website.»
The issue was not resolved.
So I'm waiting for the release of the new driver...

URL issue with Windows 7 Internet Explorer 11 and SAP NW PI 7.

Hello SAP community,
I am facing a strange issue with Windows 7 - Internet Explorer 11 and SAP NW java services (I hope I am in the correct discussion) ...
When I try to open URL http://sapserver.hosters-name:port it is working so far with Windows 7 and Internet Explorer 11.
But when I click than on NWA (example), I am getting "http 500 server error".
I don't have the issue, when I start-up a VMware Workstation with Windows XP and Internet Explorer 8.
But now the strange part: In our network DNS (Domain Name Service), we can also open the URL by http://sapserver.our-dns:port.
Than it is working without problems with Windows 7 and Internet Explorer.
I would agree to state the comment - it is just a Windows 7/Internet Explorer 11 issue, if it wouldn't work for both URLs (http://sapserver.hosters-name:port = problem URL; http://sapserver.our-dsn:port = working).
We are using a SAP NW PI 7.x system. Some URLs for PI are using http://sapserver.hosters-name:port/java service.
Do you have any hints what is cause the issue - I suspect some with Internet Explorer and Firefox (because with Google Chrome at least the URL for NWA is opened, beside the issue, Google Chrome can't display NWA content)?
Thanks for your help.
Best regards
Carlos

Hi all,
I think I found the solution.
The reason seems to be, the domain name for http://sapserver.our-dns:port, "our-dns" was already added to the compatibility view settings of Microsoft Internet Explorer.
That seemed to be the reason, why it was working with http://sapserver.our-dns:port.
When I now added for http://sapserver.hosters-name:port the domain "hosters-name" to the compatibility view settings it is now working.
Internet Explorer Options => Settings for compatibility view => Add domain
Best regards
Carlos

My computer won't shutdown and sleep

I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

Weird issue with Windows Server 2008 R2 Print Server

I have an issue with Windows 2008 R2 (VMWare Hosted) running Windows Print Server.
Prior to a small network change, the print server was working well, hosting about 80 different networked printers from various vendors.
We made a change (that we ended up rolling back) to the Client's DHCP Scope OPT 006 (DNS Servers). The DNS servers never quite worked right and broke AD authentication to different servers, and was just a mess.
After rolling back we are not able to keep the printers online. If we ping them from the print server, the printer(s) never wake up, when a print job is submitted. If we ping them from one of the access switches, they work fine (until they fall back asleep),
to prevent this, if we start a ping on the server AFTER waking them up from the Switch Ping, they stay online and no problems.
If we stop the ping, they fall back asleep at some point, and again, won't wake up without intervention/switch side ping.
Has anyone experienced anything like this? Any tips on how I could possibly resolve it?
Thanks in advance.

Hi,
According to your description, the issue seems to be that the printers can't keep online. Sounds like a power managerment issue. Why these printers fall into sleep? Have you consulted this issue with the manufacturer of these printers? Do these printers
fall into sleep if them lose the contact with printer server? Have you tried to reset the printers?
>>We made a change (that we ended up rolling back) to the Client's DHCP Scope OPT 006 (DNS Servers).
DNS client will cache the recently queried records. If the DNS server has replied with a wrong records, communication issues will occur. To clear the DNS cache on a Windows device, please run the command below:
ipconfig /flushdns
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Audio and speakers issues with the new iTunes 7

Hi,
I also have an audio problem after installing the new iTunes 7. It seems after iTunes have finished "determining the gapback playback information", all audio from iTunes and Quicktime only comes through my two front speakers. I have a 5.1 setup for my computer and it seems is only a iTunes and Quicktime issue since Windows media plays the audio just fine. Anybody know what the issue could be? I'm on Windows XP by the way.
I have checked my speaker setup and sound card and this problem does not occur in Windows media or any other media software. It seems that it only occurs with iTunes and Quicktime.

Yet another person with the exact same problem, with the same sound card. Everything is up-to-date. I've tried all of the other "fixes" but its either done nothing, or given me use of my rear speakers but added an awful awful ear shattering static. I've tried everything. I even stood on one foot.
Furthermore, my EAX options do not work with iTunes 7 either, though they work with the older versions. I can't even adjust the speaker balance (front to rear, right to left). This is an isolated problem, only with the new iTunes and QuickTime. Everything else on my computer works just dandy, and cooperates with my speakers (5.1 surround) and my EAX settings.
Edited because I said video card, not sound card.. I'm tired, been trying to fix this for an hour.

Itunes issues with Windows having to do with Apple's patent

I had a thought and am not sure if it's right. I was wondering if myissues with Apple Itunes store on Windows 7 has anything to do with the Patent laws and all with Apple and samsung and all that.

I had the same issues with Windows 8 Consumer Preview. I installed on a fresh system and still had issues.
I experienced extreme lag, with pretty much everything, and iTunes freezing once I attempted to change the currently playing song.
I had a mess with compatibility mode and found out that running it in with Compatibility mode enabled for Windows XP (Service Pack 3) and as an administrator fixed it. It works now, however, there is a popup message that comes up on launch telling you to change the compatibility settings, but pressing "OK" makes it go away.
How?
Open Windows Explorer, and navigate to: "C:\Program Files\iTunes" (For 32bit) or "C:\Program Files (x86)\iTunes" (For 64bit), unless you changed it.
Right-click on "iTunes.exe", select "Properties" from the context menu, and click the "Compatibility" tab.
Under "Compatibility mode" check off "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 3)" from the drop down menu.
Further down under "Privilege level" check off "Run this program as an administrator".
Click "Apply" and "OK".
Should fix any issues, I have my default iTunes Media Folder Location within an external hard drive so unplugging all of my USB's wasn't an option.
Hope I helped!

Itunes issues with windows 8... laggy?

anyone one else having abit a of laggy issue with playing music on windows 8?
i just upgraded to windows 8 con. preview, and its great and fast.
i use to have windows 7 and itunes never skipped a beat.
i have a sony viao with an upgraded ram and ssd hdd.
and its pretty fast.
so i dont think its my computer and windows 8 seems to be fine.
anyone else having this issue? but it only happens now and then.......
NOTE:
i have my music all copied to my sdd hdd aswell
and thats all thats really on there as i have ext. hdd's.
i have a average size library in itunes with around about 50gb of music.

I had the same issues with Windows 8 Consumer Preview. I installed on a fresh system and still had issues.
I experienced extreme lag, with pretty much everything, and iTunes freezing once I attempted to change the currently playing song.
I had a mess with compatibility mode and found out that running it in with Compatibility mode enabled for Windows XP (Service Pack 3) and as an administrator fixed it. It works now, however, there is a popup message that comes up on launch telling you to change the compatibility settings, but pressing "OK" makes it go away.
How?
Open Windows Explorer, and navigate to: "C:\Program Files\iTunes" (For 32bit) or "C:\Program Files (x86)\iTunes" (For 64bit), unless you changed it.
Right-click on "iTunes.exe", select "Properties" from the context menu, and click the "Compatibility" tab.
Under "Compatibility mode" check off "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 3)" from the drop down menu.
Further down under "Privilege level" check off "Run this program as an administrator".
Click "Apply" and "OK".
Should fix any issues, I have my default iTunes Media Folder Location within an external hard drive so unplugging all of my USB's wasn't an option.
Hope I helped!

Shutdown and Sleep Issues with Windows 8.1

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