Shuts down too early

I just phoned up apple technical support and asked if i could get a repair.
I explained my problem to them. It shuts down too early, when the battery gets from about a half to a third full, it can just randonly shut down even though there is enough power left in it. It will turn on and play again if you reset it about 6 billion times.
Anyhow he asked me the play time of the ipod mini 2nd gen. He said that any ipod that played for at least 50% of the actual time would be considered a fully working ipod. I then asked him if i got a playtime of over 9 hours and then it switched off saying that there was no battery power remaining would the ipod be considered defective. He said no. WHAT so what apple saying is that if i get 9 hours and then it swithes off after that even though the battery isn't really empty, this is a fully working ipod. What is this.
I could get over 9 hours of continous playback from my ipod but then if it switches off early, this is fine. NO IT ISN'T APPLE.
Can someone help me or make a comment please.
P.S. I have already tried updating and downgrading firmware and resetting and restoring several times. I have also recalibrated the battery nothing works it will still switch off early. It has also been in for a repair before but they sent it back to me without fixing it.
compaq Windows XP ipod mini 4gb
Title edited by an Apple Discussions Host

what apple saying is that if i get 9 hours and then it swithes off after that even though the battery isn't really empty, this is a fully working ipod.
Okay. That makes good sense.
when the battery gets from about a half to a third full,
You really mean that when the
[sarcasm mode on]
highly accurate
[/sarcasm mode off]
battery meter shows 1/2 to 1/3.
get over 9 hours of continous playback from my ipod but then if it switches off early
If you are getting 9 hours it is NOT switching off early. It is switching off early if it gets less than ~5 hours.

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Follow or contact me at...
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Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      16% mds
      7% WindowServer
      1% loginwindow
      1% fontd
      1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs

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What Happened?
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