Shutting down causes a request to continue an update

When I shut down my imac, I frequently get a window asking if I want to continue my update (to what I don't know). If I click "continue", I get a message saying it can not find a file that is needed for the update. This file has a very long name, so I can't write it down before the system continues to shut down.
How do I diagnose this?
Thanks,
Jim

If the file is not listed in Software Update/App Store, check all your browsers download managers.

Similar Messages

My iMac will not shut down cause it says my mail is open but it is not and i cannot open it from the bottom of the screen don't know what to do

my imac will not shut down cause it says my mail is open but it is not and i cannot open my mail from the bottom of the screen

Hi there, go in to the utilites of you applications folder and find "Mail" then go stop processes.
If you cannot find Mail then open mail up and follow the process as above.
Thanks an Appple Certified Mac Technician Trainee

Do i have a virus? I get asked when shutting down do I want to continue or abort the installation

Do i have a virus? I get asked when shutting down do I want to continue or abort the installation.
I am not installing anything.

You may have partially installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before proceeding.
Malware is always changing to get around the defenses against it. In addition to the files listed in the support article, you may also have to remove the following in the same way:
~/Library/LaunchAgents/com.Installer.completer.download.plist
~/Library/LaunchAgents/com.Installer.completer.ltvbit.plist
~/Library/LaunchAgents/com.Installer.completer.update.plist
~/Library/Application Support/IM.Installer/Completer.app
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

I clicked on the live broadcast link for BBC radio4. Despite exiting the page, restarting my macbook, and shutting down and reopening thje broadcast continues. I can't access anything to turn it off. Please help!

I clicked on the live broadcast link for BBC radio 4. Despite exiting the webpage, restarting the computer and shutting down and reopening, the braodcast continues. I cannot find a way to shut it off. I have tried reopening the BBC website, clicking on the live braodcast link and then closing it. I get 2 almost similtanteous broadcasts and when I click the close button only one switches off. Please help!

Most unusual.
Try a safe boot:
http://support.apple.com/kb/ht1564
Open Activity Monitor and see if you can identify any application that may be the culprit. If so, click on it and then the "Quit Process' icon on the menu bar.
Ciao.

Lenovo Miix 2 10: Sleep and shut down causes restart

I fairly recently ran into a problem with the Miix 2 10. It works perfectly fine otherwise, apart from two issues:
1. I can't put the computer to sleep. Hitting the power button, or selecting sleep from the power menu, or waiting long enough for sleep to engage via power options causes the screen to turn black, the computer won't wake by pressing the power button, and after a bit (under a minute?) the Lenovo boot up screen shows and the computer boots up "normally". This happens no matter how sleep mode is engaged. Basically the same behavior also happens when I select Shut down from the power menu, the computer shuts down normally and then after a little bit (under a minute again) the computer boots up again. The only way to shut down the computer so that it'll stay down is to hold the power button down so long the computer shuts down forcibly. Or wait for the battery to run out...
2. Almost no Windows updates will install. All of them fail with the following message: Code 80073712 Windows Update ran into a problem. I've searched high and low for a solution to the Windows Update problem, tried everything MS had to offer (short of factory reset or reinstall) and nothing has worked.
Truth be told I'm mostly worried about the first problem, not so much the Windows Update one. The sleep issue essentially stops me from using my Miix 2 10 as a tablet at all, I have to treat it like an always on laptop, and I have to even run screensavers to prevent possible screen issues because it's always on ("turn off screen" seems to also shut down the computer). Our local Lenovo only supports corporate computers, servers and professional laptops, and as far as I can see I can't contact Lenovo US in any way other than phoning them, so I'm more than a bit stuck with this.
As far as I can tell this is related to either BIOS or the CPU driver package. I installed the latest updates some time ago and afterwards this behavior came in, making it almost impossible to really use the unit. Should have known better than to update any drivers when everything was working fine...
If anyone has any ideas that could help, I'm all ears. I've heard there are some BIOS settings related to power management that could cause this, but you can adjust absolutely nothing of any use whatsoever in the Miix 2's BIOS. It's completely useless when it comes to that. I'd really want to try and roll back the BIOS drivers, but that's not possible since they aren't available anywhere, so I think I'll just have to return the unit.
EDIT: Just in case it matters, if I look into the Device Manager I can see that many if not most of the stuff running on the Intel driver package (the Baytrail processor driver package includes a lot of stuff like the camera drivers) seems to be saying something about the power states that may or may not be relevant: Power states D0 (full power) and D3 (Sleep) are listed as supported, and the power states are mapped as follows:
S0 -> D0
S1 -> Unspecified
S2 -> Unspecified
S3 -> Unspecified
S4 -> D3
S5 -> D3
A couple of them, for example ACPI X86-based PC, say D3 to S1-3 as well.

i think i find solution.
after instal baytrail driver, without restart i instal gpu driver direct from intel
https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+HD+Graphics+for+Intel%C2%AE+Atom%E2%84%A...
work fine for now...

Hard shut down causing restart error

A prompt to do a software update froze my MacBook. Force quit didn't help, so I did a hard shut down. Now, the machine will power on, but as soon as I hear the startup tone, a black screen drops down with the following message: "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button." when I do this, I just get the startup tone and the same message every time. Im not familiar with the "Restart button." What can I do to get out of this loop, and what will I need to do once I do get past it?

You are experiencing a Kernel Panic, as shown in Apple doc. #HT1392.
Bad or incompatible RAM is, more often then not, the cause of most Kernel Panics. It could also just need to be reset.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
Here is a great MacFixIt article.
 Good Luck! DALE

My computer wont shut down caused by office 2011

mac 15 "
Mountain Lion
Office 2011.
If i delete plist files in office the problem is solved.
When i start using Office again the problem come back.
bs

My Computer cant shut down.
It seems that Office 2011 is causing the problem.
If the plist files are deleated my computer can shut down.
I i start the computer up in failsafe mode i can shut the computer down.
I i start up normally i cannot shut the computer down in the normal way.
I tried everything in the world ( Re installation mv.) But as soon i installa office 2011 and i am using the program it bloks my computer in some way.
bs

Shut down caused by a problem

Recently my MBP shuts down when operating frequently (more than once per day). The problem details are below. Please help me out. Thank you so much
Interval Since Last Panic Report: 884296 sec
Panics Since Last Report: 9
Anonymous UUID: 46BEFD9F-49CF-4D0B-ACAA-EDBC2C695E51
Sat May 22 21:51:47 2010
panic(cpu 0 caller 0xffffff80002ac7b5): "vmobject_pagercreate(): object size 0x100247000 >= 4GB\n"@/SourceCache/xnu/xnu-1504.3.12/osfmk/vm/vm_object.c:4073
Backtrace (CPU 0), Frame : Return Address
0xffffff805a59be10 : 0xffffff8000204b99
0xffffff805a59bf10 : 0xffffff80002ac7b5
0xffffff805a59bf50 : 0xffffff80002ae4f6
0xffffff805a59bfa0 : 0xffffff80002c6287
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10D578
Kernel version:
Darwin Kernel Version 10.3.0: Fri Feb 26 11:57:13 PST 2010; root:xnu-1504.3.12~1/RELEASEX8664
System model name: MacBookPro5,2 (Mac-F2268EC8)
System uptime in nanoseconds: 13005822751654
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xffffff7f80d57000, size 0x8192) - last unloaded 117566842594
loaded kexts:
com.paragon-software.filesystems.ntfs 82
com.vmware.kext.vmnet 3.0.0
com.vmware.kext.vmioplug 3.0.0
com.vmware.kext.vmci 3.0.0
com.vmware.kext.vmx86 3.0.0
com.parallels.kext.prl_vnic 5.0 9344.558741
com.parallels.kext.prl_netbridge 5.0 9344.558741
com.parallels.kext.prlusbconnect 5.0 9344.558741
com.parallels.kext.prlhidhook 5.0 9344.558741
com.parallels.kext.prl_hypervisor 5.0 9344.558741
com.paceap.kext.pacesupport.snowleopard 5.7.2
jp.plentycom.driver.SteerMouse 4.0.2
com.apple.nke.pppoe 1.5 - last loaded 111256409741
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.10.21
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.4fc3
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleMikeyDriver 1.8.4fc3
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d1
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 4.1.1d0
com.apple.driver.AppleLPC 1.4.11
com.apple.driver.AppleGraphicsControl 2.8.56
com.apple.GeForce 6.1.0
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303
com.apple.iokit.SCSITaskUserClient 2.6.2
com.apple.driver.
Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
Network Service: 以太网, Ethernet, en0
Network Service: FireWire, FireWire, fw0
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: G500, 0x046d (Logitech Inc.), 0xc068, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000

Hello and Welcome to Apple Discussions...
Go here for help to Resolve Kernel Panics
Might want to run MemTest just in case to check the RAM.
Carolyn

My macbook won't shut down. Had MacDefender and followed all instructions for removal but still get told can't shut down cause their processes are running. Any suggestions?

I followed all directions and quit all processes, emptied trash etc. When I try to shut down I get pop-ups telling me apps are running even though I quit them. I can't install upgrades because I can't shut down. Doing a hard reboot doesn't help at all. Any suggestions?

If any of the apps won't quit on you in future, try ti kill them in Terminal:
killall Finder
then hit enter
If you don't know the official app name (how OS SX sees it), go to COMMAND_OPTION_ESCAPE and see the official name in the running app list.
The power button method above works 100%, but will bypass saving of session states for all services, so your OS X could be unstable after reboot and won't remember some settings you had prior to shuting down. Use it only as a last resort.

Macbook wont shut down cause finder is still doing operations

ive been trying to shut down my macbook pro but it says it can't because finder is still doing operations.
please help!!!!!!!!

If you haven't set finder to do anything, try just pressing and holding in the "on/off" button on you mac until it shuts down, then restart it?

Can't Log Out, Shut Down, or Restart after 10.5.2 update

Since updating I've been unable to log out any user, though I can switch between users via fast user switching. Selecting Restart, Shut Down, or Log Out [User] makes any active windows become inactive, but does nothing else. (The same happens selecting restart from the system prefs or an updater/installer.) After the 10.5.2 update I had a major kernel panic that locked-up the whole machine and had to hard shut down. I've had several mini-panics since then, but the machine operates normally otherwise. I did a thorough Apple Hardware test and everything passed. None of the utilities I ran could find any issues. I am able to Restart and Shut Down via the Login Window (under the fast user switching menu). I have to enter an Admin account override, so I'm not sure if this is causing any system damage. I'm very frustrated with my very new computer. Any help or insights would be greatly appreciated.

This is then not a permissions issue with your existing accounts since it is system wide.
Your hope is that if you run Disk Utility Repair Disk Permissions would fix and Apple Installer installed files (the main system) permissions. Also do a Verify Disk to check for any underlying directory corruption. The safe boot means the issue is not extensions or fonts. There could still be a plugin somewhere screwing things up but it is unlikely.
If repairing the system file permissions and downloading and re-applying the 10.5.2 combo update does not resolve the issue you have corrupt files in the system and need to reinstall the system.
There is one more potential source and that is what are known as page faults. These originate with cache files which can't be loaded back as expected. This is a conflict issue and could be the source of the problem.
You can manually dump the root and system cache but a better alternative is probably to download a program like Yasu. It is configurable, has a simple interface and will repair permissions and clean the cache.

Ipad shuts down when battery is at 20%, since updating to 7.0.4

I've read a few posts about battery issues and I've tried everything from battery saving tips, to resets, to restoring my ipad. Nothing is working. My sister also has an ipad 2 and has exactly the same issue except hers shuts down at 35-45%. This is only since updating to iOS 7, possibly only since iOS 7.0.4.
Can anyone help? Apple? Why can't we roll back a version any more?
My ipad is out of warranty and I don't want to pay for a new battery when it seems to me to be a software issue...
All replies appreciated.

Could be the charger, cable or iPad. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

Sudden shut down battery problem, factory reset and SW update/repair did NOT help

Hello everyone, i have a "sudden shut down problem" with my Xperia Z1 C6903 too. Sudden Shutdown always happens at about 70% for the first time, after been fully charged. I cant turn it on right afterwards but if i wait 1 min. it works. However sooner or later the phone, somewhere between the remaining battery, will repeatedly shut down again. I couldnt find out what triggers it and android battery test show that the battery is ok. I am not an expert with these devices, but i hope it is a software or calibration problem? There is a similar threat which points to the solution of using Sony PC Companion Software repair, i tryed it twice and it did NOT help! edit:I havent changed the device after PC Companion repair step, thus no other Apps are running and no energy managment has been configured (stamina mode) edit 2:hidden battery info * # * # 4 6 3 6 # * # * shows:...battery health: goodbattery voltage: 3969 mVbattery temperature: 36.6° C...is there a way which gives me more details than just "good"? And what does that even mean?

Hi, I have exactly the same problem after upgtading my phone to lollipop. I tried repair from PC companion and facfory rest, but no luck.
Do you think it is Because of the battery? Never had this problem before upgrading to lollipop. The other thing I notice is when the phone suddenly shutdown (baterry jump from 50-60% to 0%), I just need to plug in my charger and wait a moment before turning it on, then here is the problem.
1. Sometimes the battery indicator shows 50% or slightly lower than before shutting down.
2. The other times, it will show accordingly that the baterry is out (1% because it's charging)
3. Most of the times, there is a message "android is upgrading...", when turning it on.
Any idea how to solve this problem?

My touchsmart 600-1120 will not shut down. Is there a new bios update?

I've worked on several Touchsmart systems - and this is the first time I've had this problem. About 10 seconds after the system is completly shut down - it starts back up. I've done all I can think of in the "power options" - and cleared the BIOS. Nothing seems to help. Perhaps a short in the switch? I've noticed that several models of the 600 have a bios update to 5.12 - mine is 5.01. Any help would be greatly appreciated.

Please ask here:
http://ocss.msi.com.tw/

Can't shut down cause it says calendar is stopping it?

For over a week now each time I try shutting my Mac Book Air it says iCalendar is preventing it. It suggest I quit iCalendar and try the shutdown again. However, when I do I get the same warning that iCalendar prevented the shutdown. I don't know what to do!!!!! I try doing the update to the operating system but that requires a Restart and when I try it I get the same error message and I go back to the same issue.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try to quit Calendar. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Shutting down causes a request to continue an update

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