Shutting down error message.

I have an Officejet Pro 8500.  It has an error message that reads shutting down.  Even when I unplug it and plug it back in, it still says shutting down.  Please help.

Hi,
You might try this document that walks through a partial reset. 
Partial Reset
There are additional steps besides unplugging and pluging back in.  See if this helps.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Similar Messages

  • Shut Down error message

    HP Photosmart Plus B209A
    Windows 7 (64 bit)
    On occasion when printing a report from Quicken or when printing a PDF document, printing stops and I receive the following error message. "To avoid damage, use on button to shut down. Do not use outlet to shut down". When I click OK on the touch screen, the paper ejects. I can switch to another PDF document just for testing process and another document will print ok. Don't know why I get the shut down message when I am not trying to shut down, just print a document.
    This question was solved.
    View Solution.

    Please read this post then provide some details.  How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? It appears the printer is losing communication with the computer breifly and appearing to be turned off.  
    What print mode are you using?  Fast Draft puts the most strain on the printer power supply.  If you are using Fast Draft make sure the printer is plugged directly into a wall outlet and is not connected through a power strip of surge suppressor.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Re: Shut Down error message

    I have an HP6100 all in one series, plugged into a power strip. 
    Whenever I try to turn on the printer it defaults to the following prompt: "To avoid damage, use on button to shut down. Do not use outlet to shut down".
    It then automatically shuts down after this prompt. How can this be troubleshooted? 

    howardsl wrote:
    I have an HP6100 all in one series, plugged into a power strip. 
     Whenever I try to turn on the printer it defaults to the following prompt: "To avoid damage, use on button to shut down. Do not use outlet to shut down".
    It then automatically shuts down after this prompt. How can this be troubleshooted? 
    Please plug the printer direclty into a live outlet.  Do not use a power strip, the printer needs a live outlet.  With the printer connected directly to a live outlet turn it on.  If the printer shuts down then see the troubleshooting steps in this document.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Database Startup & Shutting down error

    Hi all,
    I am having a problem with Oracle 9i R2 Database. While I am trying to log on to database getting following error message :
    ERROR:
    ORA-01033: ORACLE initialization or shutdown in progress
    Then, I log on to database as sysdba and shutdown the database & try to startup database. While put startup command I got the following :
    SQL> startup
    ORACLE instance started.
    Total System Global Area 135338868 bytes
    Fixed Size 453492 bytes
    Variable Size 109051904 bytes
    Database Buffers 25165824 bytes
    Redo Buffers 667648 bytes
    Database mounted.
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    Thanks
    Niloy

    784091 wrote:
    Hi,
    Actually I do nothing. At morning I start my PC & try to logon to database. I got database starting & shutting down error. Then I shutdown the database & try to startup & got the following error :
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    Total System Global Area 135338868 bytes
    Fixed Size 453492 bytes
    Variable Size 109051904 bytes
    Database Buffers 25165824 bytes
    Redo Buffers 667648 bytes
    Database mounted.
    ORA-00322: log 3 of thread 1 is not current copy
    ORA-00312: online log 3 thread 1: 'E:\ORACLE\ORADATA\PHARMA\REDO03.LOG'
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    Thanks
    NiloyCould you investigate the alert.log file and find out what exactly happend before the error message appears?
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  • Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart,

    Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart, something to do with a Panic report?
    Thanks
    Brian

    Hi mende1,
    you asked me to post the Kernal panic report then next time it appears, sorry for the delay but it was fine until yesterday when it happened again so here it is, hope you can make sense of this, thank you for your help.
    Regards
    Brian
    Interval Since Last Panic Report:  97797 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    17D8F909-09A9-4BC6-A153-A12F75529506
    Sun Jan 27 09:32:57 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff80002b4b31, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x00000000800a9118, CR3: 0x0000000000100000, CR4: 0x0000000000000660
    RAX: 0xffffff80008c2028, RBX: 0x00000000800a9100, RCX: 0xffffff800ae5bf00, RDX: 0x0000000000000080
    RSP: 0xffffff8078713e68, RBP: 0xffffff8078713eb0, RSI: 0x000000005aefd876, RDI: 0x00000000800a9118
    R8:  0x0000000000000010, R9:  0x0000000000000000, R10: 0xfffffe802662d000, R11: 0x00080000000263f3
    R12: 0xffffff8078713f60, R13: 0xffffff8078713f78, R14: 0x0000000000000000, R15: 0x00000000800a9118
    RFL: 0x0000000000010002, RIP: 0xffffff80002b4b31, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x00000000800a9118, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8078713b10 : 0xffffff8000220792
    0xffffff8078713b90 : 0xffffff80002c4794
    0xffffff8078713d40 : 0xffffff80002da55d
    0xffffff8078713d60 : 0xffffff80002b4b31
    0xffffff8078713eb0 : 0xffffff80002352a5
    0xffffff8078713ec0 : 0xffffff800036489d
    0xffffff8078713ee0 : 0xffffff8000345031
    0xffffff8078713fb0 : 0xffffff8000820057
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: iMac10,1 (Mac-F2268CC8)
    System uptime in nanoseconds: 1750251829240
    last loaded kext at 51464252613: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f815c7000, size 57344)
    last unloaded kext at 215848970782: com.apple.driver.AppleFileSystemDriver          13 (addr 0xffffff7f825c2000, size 12288)
    loaded kexts:
    com.vmware.kext.vmnet          3.0.0
    com.vmware.kext.vmioplug          3.0.0
    com.vmware.kext.vmci          3.0.0
    com.vmware.kext.vmx86          3.0.0
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.driver.AppleBluetoothMultitouch          70.12
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.GeForce          7.3.2
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBCardReader          3.0.6
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.nvenet          2.0.17
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AirPort.Atheros40          505.67.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleUSBOHCI          5.1.0
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          160.7
    com.apple.driver.AppleHIDKeyboard          160.7
    com.apple.driver.AppleMultitouchDriver          231.4
    com.apple.driver.IOBluetoothHIDDriver          4.0.8f17
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.nvidia.nv50hal          7.3.2
    com.apple.NVDAResman          7.3.2
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
    com.apple.iokit.IOUSBMassStorageClass          3.0.3
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.NVSMU          2.2.9
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.8
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST3500418ASQ, 500.11 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24300000 / 3
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x0059, 0x26400000 / 2
    USB Device: Tablet, 0x172f, 0x0037, 0x26410000 / 6
    USB Device: Mass Storage Device, 0x058f  (Alcor Micro, Corp.), 0x6362, 0x26430000 / 5
    USB Device: USB 2.0 Hub [MTT], 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0x26440000 / 4
    USB Device: JumpDrive, 0x05dc  (Lexar Media, Inc.), 0xa205, 0x26441000 / 7
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4

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    Interval Since Last Panic Report:  665204 sec
    Panics Since Last Report:          8
    Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
    Sat May 26 07:23:05 2012
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    0xffffff8160313b00 : 0xffffff8000220792
    0xffffff8160313b80 : 0xffffff80002b4f36
    0xffffff8160313b90 : 0xffffff8000227e68
    0xffffff8160313bd0 : 0xffffff7f80d14250
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    0xffffff8160313d00 : 0xffffff8000586cbf
    0xffffff8160313d20 : 0xffffff800057e6e3
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    0xffffff8160313e20 : 0xffffff8000583c52
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    0xffffff8160313e90 : 0xffffff80005358b4
    0xffffff8160313ef0 : 0xffffff80005367c3
    0xffffff8160313f30 : 0xffffff8000536897
    0xffffff8160313f60 : 0xffffff80005ccfe8
    0xffffff8160313fb0 : 0xffffff80002da5e9
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    BSD process name corresponding to current thread: iStatLocalDaemon
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    11E53
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    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: iMac11,2 (Mac-F2238AC8)
    System uptime in nanoseconds: 69777074610
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    loaded kexts:
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
    USB Device: CanoScan, 0x04a9  (Canon Inc.), 0x1904, 0xfa141200 / 6
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: HUAWEI Mobile, 0x12d1  (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
    USB Device: My Passport 070A, 0x1058  (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    Immediate suspects are the additions you added to you rsystem that installed kexts (drivers).  From above,
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Two experiments you can try.
    1.  Boot in safe mode and see if you can shut down normally.  All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
    2. Uninstall all the intego VirusBarrier stuff.  That's my first guess and the troublemaker.

  • Shutting Down Error on i3

    When I try to shutdown my computer on i3 it gives me the following message and it wont turn off, but if I try shutting down outside i3 the message still appears but it shuts down normally.
    cgroup: option or name mismatch, new: 0x0 "", old: 0x4 "systemd"
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    Hi,
    You might try this document that walks through a partial reset. 
    Partial Reset
    There are additional steps besides unplugging and pluging back in.  See if this helps.
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Get rid of shut down warning/message?

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  • Every time I start up my MacPro, I get repeated "Are You Sure You Want to Shut Down Now" messages.  It goes away after 15 - 20 Cancels, but obviously shouldn't be happening at all.

    I'm using OSX 10.6.7, though cannot swear that the issue is new to the latest update. This popup message occurs so frequently, immediately after startup, that it almost seems that every mouse click triggers it, although again I can't be sure of that. I see that there are others with similar problems but they seem to be Macbook users for the most part -- I am not in contact with the power button when this happens, nor have I spilled beer on any component!

    Try resetting the SMC by shutting down and disconnecting the power cable for at least 15 seconds.

  • DCR Server Down Error Message LMS 4.0.1

    Hi,
    I have a problem with my LMS 4.0.1! It was working fine till a couple of days ago. When I started it, all my equipment were missing and when i tried doing a Discovery Seach it launched a message saying that the DCR Server is Down.
    I checked under Services in my Server and everything involving CiscoWorks is running. Ive Restarted the Deamon and still no luck. DCHP Service is disabled.
    Have anyone had the same problem?? How can I fix it??
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    Ill be looking forward to a repply!
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