'Shutting down' not working

The "shutting down" screen is locked.
I have unplugged all cables and left for over 24 hours, but when I tried to turn the PC on (after everything is plugged back in of course) the "shutting down" screen with purple background just stays showing.nothing happens. The dotted circular loading symbol is still moving/loading but nothing happens. I have also let this for 24hours but nothing happens. Please help! So frustrating. Thank you

Hello @Tidyhp,
I understand that your HP ENVY Phoenix h9-1335 Desktop PC running Windows 8 is hanging at a purple screen when you try to start it up. I am providing you with an HP Support document: Computer Does Not Start (Windows 8), which I recommend you review and follow to diagnose what is wrong with your computer. Once you have identified what is wrong the document will also provide you with steps to resolve whatever is causing the issue.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a wonderful day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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