SIA restarts when the user logins using his SAP Credentials

Hi
I have recently installed BO Enterprise XI 3.1 SP2 (FixPack 2.7) and SAP IK 3.1 SP2 FixPack 2.7.
and have done the initial configuration for SAP Authentications.
And when I try to access InfoView using my SAP Credentials.
it gives this error
"Account information not recognized: All the servers with CMS AUNSSDCBODV01.production.transfieldservices.com:6400, cluster @AUNSSDCBODV01.production.transfieldservices.com:6400, kind cms which host service null, are down or disabled"
and I find these errors in the Windows Event Viewer.
"Server Intelligence Agent: server AUNSSDCBODV01.CentralManagementServer stopped unexpectedly."
and this error
Server Intelligence Agent: server AUNSSDCBODV01.CentralManagementServer is considered failed because it has stopped 5 time(s) within 60 minute(s). Please restart this server.
can somebody help me resolving this issue.
regards
Biju Kumar

KB 1455254 - After installation of SAP integration kit SP2 CMS crashes upon login with secSAPR3 users. I ran into this issue because the customer had not installed the proper SAP client on the BOE server(s) rather just places some dll instead. SP2 requires an SAP client installed and that should resolve the CMS crashing. Grab the newest version from the SMP portal.
I edited in the KB, contrary to other beliefs the product is tested with the SAP client installed post SP2. If you do not want to install the client and choose to install individual files (like in the KB) this can be considered an unsupported environment and may cause your CMS to crash.
Regards,
Tim

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