Side by side configuration issue

Hi - New to all this but here goes.....downloaded media go, when i come to use it i get an error message telling me that "application has failed to start because its side by side configuration is incorrect". Any ideas what i can do to resolve this. Just so you know, i've tried what i think are the bascis e.g. uninstalled and re-installed twice....manually deleted files in my c drive......all to no joy.
Thanks

yes they are tricky to find, this is what to do
Control panel -> appearance and personalization ->  folder options -> show hidden files and folders -> ok
Don't forget to mark the Correct Answers & Helpful Answers
go to your Computer -> local C drive -> users -> default -> your account -> AppData -> local -> sony ericsson
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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