Side USB 3.0 ports in HP Envy 23-d250xt stopped?

I have the HP Envy all in one desktop, Model 23-d250xt.
There are two side USB ports and four rear USB ports.  The two side ports no longer recognize peripherals (external HD or flash memory).  The four rear ports are still active.
Any suggestions on how to re-enable the side USB ports?
Thanks in advance.
David
update:  the side USB ports were powered but for some reason, were not recognizing devices that were plugged into them.  I disabled the device then enabled the device and all is working fine now.
Hope this helps someone.

Here is what I did.
I took the battery out.
I took the bottom big panel off.
I took the small panel off for the wireless card to see if I could see the two screws that connect the usb 3.0 ports and luckily I did.
I check the tightness and the screws were in really tight.
I decided to unscrew the two screws and lifted the backend of the usb 3.0 board up a little bit. I then sprayed some CRC QD Electronic Cleaner on the contact areas.
I put the two screws back in and tightened them up as much as possible without stripping or breaking the board.
I put the panels back on and put the battery back in.
Started it up and to my surprise, the USB 3.0 ports worked perfectly.
Before the USB 3.0 port problem the motherboard was changed so maybe the contacts needed to be cleaned. That is my guess.
Pepe999, thank you for the responses. I appreciate it.

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