Sidecar installation fails in OS X 10.6.6

We've bundled a DMG image for our customer to publish an Adobe AIR application. But at some Mac Books the installation fails when opening the Adobe AIR Installer.app in the finder:
Here are the messages from the console (system.log):
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.6.6 x86
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Commandline is: -psn_0_671908
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: No installed runtime detected
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Found sidecar config file at /Volumes/Fragen-Lern-CD 4.1 Installation/.airinstall.cfg
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Read ./flcd.air from sidecar file.
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Using /Volumes/Fragen-Lern-CD 4.1 Installation/flcd.air as input file
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Invoking Application Installer for combined install
Mar 14 11:18:35 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Launching subprocess with commandline /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air
Mar 14 11:18:36 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Application Installer begin with version 2.5.1.17750 on Mac OS 10.6.6 x86
Mar 14 11:18:36 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Commandline is: -runtime "/Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks" -withRuntime -url file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air
Mar 14 11:18:36 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: No installed runtime detected
Mar 14 11:18:36 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Unpackaging file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air to /private/var/folders/SC/SCaVxH0zHGKxh2h+W5it2++++TI/-Tmp-/TemporaryItems/FlashTmp0
Mar 14 11:18:38 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Application signature verified
Mar 14 11:18:38 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Unpackaging/validation complete
Mar 14 11:18:50 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Converting unpackaged application to a native installation package in /private/var/folders/SC/SCaVxH0zHGKxh2h+W5it2++++TI/-Tmp-/TemporaryItems/FlashTmp1
Mar 14 11:18:51 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Native installation package creation succeeded
Mar 14 11:18:51 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Launching subprocess with commandline /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications/Wendel-Verlag -desktopShortcut -programMenu file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air
Mar 14 11:18:51 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Relaunching with elevation
Mar 14 11:18:56 Flipper-3 authexec[904]: executing /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
Mar 14 11:18:56 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Application Installer begin with version 2.5.1.17750 on Mac OS 10.6.6 x86
Mar 14 11:18:56 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Commandline is: -runtime "/Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications/Wendel-Verlag -desktopShortcut -programMenu file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air
Mar 14 11:18:56 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: No installed runtime detected
Mar 14 11:18:56 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Unpackaging file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/TemporaryItems/FlashTmp0
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Application signature verified
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Unpackaging/validation complete
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Converting unpackaged application to a native installation package in /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/TemporaryItems/FlashTmp1
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #1" errorID=1]
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Elevated install failed: error 5005 Unhandled exception Error: Error #1
Mar 14 11:18:57 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[904]: Application Installer end with exit code 7
Mar 14 11:19:02 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[899]: Application Installer end with exit code 7
Mar 14 11:19:02 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Subprocess app installer failed (7)
Mar 14 11:19:02 Flipper-3 /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[895]: Runtime Installer end with exit code 7
Mar 14 11:19:02 Flipper-3 com.apple.launchd.peruser.501[141] ([0x0-0xa40a4].com.adobe.air.Installer[895]): Exited with exit code: 7
The same error occurs when starting the Adobe AIR Installer.app from the terminal.
cd /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/MacOS/
./Adobe AIR Installer
But when I run the Adobe AIR Application Installer.app directly, the installation progress works fine.
cd /Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS
./Adobe\ AIR\ Application\ Installer -runtime "/Volumes/Fragen-Lern-CD 4.1 Installation/Adobe AIR Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications/Wendel-Verlag -desktopShortcut -programMenu file:///Volumes/Fragen-Lern-CD%204.1%20Installation/flcd.air
So what's the problem here? What does the error "Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #1" errorID=1]" mean? How can I get more information about the error?
Thanx for your help,
Dan

Hi, Well I have always read that Repair Permissions need to be done on a Mac. Now if you've Uninstalled Flash Player and then Installed it according to that Guide, then I don't know what is wrong. All of the Apple discussions that I have read, stress that after the Install of Flash Player, the Repair Permissions must be used.
What exactly is happening? My understanding is that the Safari browser is defaulted to the 64bit and you need to use the 32bit browser. Also in Safari or whatever other browser you use, a Shockwave Flash plugin must be Enabled. Sometimes during an Uninstall/Install or even updating the Safari browser, this gets Disabled. So that would be something to check as well.
My knowledge is somewhat limited and what I do know is from other Mac Users or searching for info on my own:-)
eidnolb

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AIR 2.5.1 sidecar installation failing on Windows 7

My team is attempting to distribute the AIR runtime with our AIR application, and experiencing frequent failures on Windows 7 (64 bit).
The error message is "The application could not be installed. Try installing it again. If the problem persists, contact the application author. Error #0".
I am not seeing this issue on Mac OSX or with previous version of Windows.
This issue is for the sidecar distribution package - I am able to install AIR by itself without incident.
The package is a (zipped) folder to be downloaded from our storefront, containing the application and the most recent sidecar package for Windows distribution (2.5.1.17730).
The typical solution suggested for this type of problem is to scrub your system of any and all AIR files, and reinstall. I have tried this using both Windows Install Clean-up Utilities and CCleaner with no luck. Additionally I have restored the machine I am testing on to factory settings, so no evidence of AIR should exist to begin with.
I am using an admin account, and have tried shutting off UAC.
Curiously I am able to install without a problem from a USB drive or CD! The AIR distribution documentation hints that the sidecar installer is meant to be used with physcial media (CD, DVD, USB, or DMG); is it possible that sidecar installation ONLY works from external devices?
My main concern is NOT getting AIR installed on this particular machine, but releasing our product with the confidence that Windows 7 users will be able to install. Or at the very least, that we can offer a simple solution to users who do need to troubleshoot.
The install log (following) seems to point towards setup.msi being the fail point.
I have also zipped the MSI logs and posted them here, rather than pasting them in the document since there are 3 (long) files.
Any insight would be appreciated - thanks in advance.
[2011-03-10:10:08:21] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-03-10:10:08:21] Commandline is:
[2011-03-10:10:08:21] No installed runtime detected
[2011-03-10:10:08:21] Found sidecar config file at c:\users\bobafett\desktop\build_win_0_8_3\build_win\resources\.airinstall.cfg
[2011-03-10:10:08:21] Read player/BSB.air from sidecar file.
[2011-03-10:10:08:21] Using c:\users\bobafett\desktop\build_win_0_8_3\build_win\resources\player\BSB.air as input file
[2011-03-10:10:08:21] Invoking Application Installer for combined install
[2011-03-10:10:08:21] Launching subprocess with commandline C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources -withRuntime -url file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air
[2011-03-10:10:08:21] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-03-10:10:08:21] Commandline is: -runtime C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources -withRuntime -url file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air
[2011-03-10:10:08:21] No installed runtime detected
[2011-03-10:10:08:21] Unpackaging file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air to C:\Users\BobaFett\AppData\Local\Temp\flaF69B.tmp
[2011-03-10:10:08:31] Application signature verified
[2011-03-10:10:08:31] Unpackaging/validation complete
[2011-03-10:10:08:35] Converting unpackaged application to a native installation package in C:\Users\BobaFett\AppData\Local\Temp\fla2AA6.tmp
[2011-03-10:10:08:36] Native installation package creation succeeded
[2011-03-10:10:08:36] Launching subprocess with commandline C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air
[2011-03-10:10:08:36] Relaunching with elevation
[2011-03-10:10:08:38] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-03-10:10:08:38] Commandline is: -stdio \\.\pipe\AIR_9052_0 -runtime C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air
[2011-03-10:10:08:38] No installed runtime detected
[2011-03-10:10:08:38] Unpackaging file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air to C:\Users\BobaFett\AppData\Local\Temp\fla380D.tmp
[2011-03-10:10:08:47] Application signature verified
[2011-03-10:10:08:47] Unpackaging/validation complete
[2011-03-10:10:08:47] Converting unpackaged application to a native installation package in C:\Users\BobaFett\AppData\Local\Temp\fla5B09.tmp
[2011-03-10:10:08:48] Native installation package creation succeeded
[2011-03-10:10:08:48] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app com.fablevision.bsb.BSB version 0.8.3 to C:\Program Files (x86) using the source file at file:///c:/users/bobafett/desktop/build_win_0_8_3/build_win/resources/player/BSB.air
[2011-03-10:10:08:48] Installing msi at C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-10:10:08:50] Installing msi at C:\Users\BobaFett\AppData\Local\Temp\fla5B09.tmp\setup.msi with guid {683FB515-7AF2-F6FA-6D37-C55E3589129E}
[2011-03-10:10:08:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="110" errorID=0]
[2011-03-10:10:08:50] Rolling back install of C:\Users\BobaFett\AppData\Local\Temp\fla5B09.tmp\setup.msi
[2011-03-10:10:08:50] Rolling back install of C:\Users\BobaFett\Desktop\build_win_0_8_3\build_win\resources\setup.msi
[2011-03-10:10:08:52] Rollback complete
[2011-03-10:10:08:52] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="110" errorID=0]
[2011-03-10:10:08:52] Elevated install failed: error 0 110
[2011-03-10:10:08:53] Application Installer end with exit code 7
[2011-03-10:10:09:20] Application Installer end with exit code 7
[2011-03-10:10:09:20] Subprocess app installer failed (7)
[2011-03-10:10:09:20] Runtime Installer end with exit code 7

Hi Jian,
Sorry for the delay.
We're generally a Mac house, so there's only the one Win7 machine that we test on. However we did send the app out for testing, and had similar results on some (but not all) of their Win7 environments.
Where should I send the app?

Sidecar installation with Adobe AIR 1.5.3

Hi all,
I'm having some difficulty with a sidecar installation with AIR 1.5.3. I've followed the steps in the runtime redistribution pdf (especially the section "Using the bundled runtime installer") but no luck yet. Here's my scenario:
1. Building the application with the 3.4 flex sdk (the distribution says that Adobe AIR 1.5.2 is included with the 3.4 version of the flex sdk)
2. Downloaded the AIR_Mac_installer_files.dmg from http://www.adobe.com/products/air/runtime_distribution3.html.
3. Renamed the installer to match my application's name.
4. Created a .airinstall.cfg file which included my application's name.
5. Double clicked on the installer file, but I don't get anything. No prompt for installing the AIR application.
This is running on MAC OSX 10.5.7. My "bundled runtime installer directory" looks like:
-rw-r--r-- 1 seanoshea staff 16 Dec 14 18:26 .airinstall.cfg
drwxr-xr-x 3 seanoshea staff 102 Dec 14 17:38 Eye-Fi-Center Installer.app
-rw-r--r-- 1 seanoshea staff 3171146 Dec 14 18:21 Eye-Fi-Center.air
Any ideas on where I'm going wrong here?
Sean

Hi there Ted,
In summary, there are three scenarios which I'm testing on each platform:
1. Installation of the application where the user does not have an AIR runtime previously installed.
2. Installation of the application where the user has an AIR runtime installed.
3. Installation of the application where the user has an AIR runtime installed and has a version of our application installed too (basically this is the update scenario)
I have a bootstrapper application which will be invoking the installer, so I understand I do not need to rename the Adobe AIR installer .exes or .app files.
On Windows XP, the command I'm invoking is shown in Picture 4.png. Basically, I'm invoking the AdobeAIRInstaller.exe file, passing a -silent flag and the name of the application I'm trying to install. This command works fine for scenarios 1 and 2 above. However, if I use this command when I try to update an existing application, I get this error:
Starting silent x1 install from file:///C:/Documents%20and%20Settings/Administrator/Desktop/air/Eye-Fi%20Center.air
UI SWF load is complete
stateRunningAppInstaller: appinstaller -runtime C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\AIR1C.tmp -silent -withRuntime -url file:///C:/Documents%20and%20Settings/Administrator/Desktop/air/Eye-Fi%20Center.air
App installer failed; exit code 9
begin quitting
The permissions problem I was running into in my previous post on Windows Vista is a false alarm. I wasn't running the cmd application with admin rights (despite the fact that I was logged into the OS as an admin). Running cmd.exe as an admin solved that issue.
So, I'm only stuck on the update scenario. Same thing happens on mac when I try to install on a system where Adobe AIR is already installed and the application is installed too. The .airinstall.log file shows:
Starting silent x1 install from file:///Users/seanoshea/Downloads/center-mac/Eye-Fi%20Center.air
UI SWF load is complete
stateRunningAppInstaller: appinstaller -runtime "/Users/seanoshea/Downloads/center-mac/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url file:///Users/seanoshea/Downloads/center-mac/Eye-Fi%20Center.air
App installer failed; exit code 9
begin quitting
The .airappinstall.log shows:
Starting silent app install of file:///Users/seanoshea/Downloads/center-mac/Eye-Fi%20Center.air
UI SWF load is complete
UI initialized
Unpackaging to /private/var/folders/ji/jiiah6G5GYKfLcqFG7+K0k+++TI/TemporaryItems/FlashTmp0
unpackaging is complete
application is bound to side-by-side version 1.0
application is bound to this version of the runtime
app id fi.eye.Eye-Fi-Center
pub id E430518E652B889A80EC0E8A6E532C09FF36DF62.1
Application located at /Applications/Eye-Fi
bad configuration for silent install or update
starting cleanup of temporary files
application installer exiting
Let me know if you need any additional information.
Thanks
Sean

Air 2 Native App/Sidecar Installation Error

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http://help.adobe.com/en_US/air/redist/WS485a42d56cd19641-70d979a8124ef20a34b-8000.html#WS 485a42d56cd19641-70d979a8124ef20a34b-7ffc
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Hello,
Unfortuantely we don't have support for sidecar installs with native installers at this time. I've seen this come up before but when I searched the ideas.adobe.com site I couldn't find a specific feature request. We are aware that there is interest in this feature, but I'd like to encourage you to add a post to the ideas.adobe.com page and let others know so we can vote on it.
Thanks,
Chris

Installation fails on OS X Snow Leopard

I have an app using the sidecar installer, when a user tries to install it on Snow Leopard it goes through the process and eventually gets to this error message:
This occurs when I try to install from a CD. Here's the install log:
UI SWF load is complete
stateRunningAppInstaller: appinstaller -runtime "/Volumes/startrungrow/Install Start, Run & Grow Your Business.app/Contents/Frameworks" -withRuntime -url file:///Volumes/startrungrow/srg.air
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begin quitting
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I re-downloaded the sidecar installer and it appears to work in my initial test.
Is it possible that, despite still being AIR 1.5.2, the installer was updated? The installer we shipped and the installer that's up for download have different filesizes.

Camera Raw 6.7 Update for Mac OS 10.10: Installation Failed error message.

Camera Raw 6.7 Update for Mac: Installation Failed error message. Update downloaded directly from Adobe website. Newly purchased Mac Workbook Pro, OS 10.10, using Photoshop CS5. Other updates successfully accomplished. Camera Raw 6.7 Update was downloaded multiple times with multiple installation attempts. Any recommendations?

thanks for the prompt response...i appreciate it. according to the link you listed, that's correct. the strange thing is that prior to the upgrad to mac os 10.8.4, photoshop CS5 was working just fine and i was able to open my canon raw files with my current camera raw plug-in version 6.7 which adobe has indicated is the last camera raw update they'll be offering for cs 5
so it's clearly an issue related to the "upgrade" of the os. seems like every solution creates 6 new problems...further evidence for the notion that if it ain't broke don't fix it! thanks again.

I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

How do I fix the following error Photoshop 13.1.2 for Creative Cloud Installation failed. Error Co

Photoshop 13.1.2 for Creative Cloud
Installation failed. Error Code: U44M1P7

What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.
As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2.
If this still does not resolves your issue, Kindly mail me installer logs.
For Mac:
"Library/Logs/Adobe",
For Win:
Program Fies(x86)\Common Files\Adobe\Installers
Please mail me @ [email protected]
Regards,
Ashutosh

What causes this message "Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7"?

What causes error code: U44M1P7? I have rebooted my machine multiple times and continue to get the same results.

Photoshop: Basic Troubleshooting steps to fix most issues
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

What does this mean:Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7

What does this mean:Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7
I found the manual update, which worked!
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5595&fileID= 5604

Hi Barbara,
For failed 13.1.2 update error U44M1P7, Please refer to the solution mentioned in the following threads :
http://forums.adobe.com/message/5396792#5396792
http://forums.adobe.com/message/5409050#5409050

Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7

Hello, I need some help. I am getting the following error just when updating my Photoshop CS6 app. U44M1P7

http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpda…
Re-install on top of CS6 had to do that myself when I had perpetual CS6 installed and tried to update to Subscription version. Perpetual CS 6 13.0.1.3 Windows 13.0.6 Mac are different then 13.1.2 subscription version
Explanations of error codes:
U = Updater.
44 = Install Update Error
M1 = Automatic
M2 = Standalone mode
P = Patcher
6 = Done With Errors
7 = Installation Failed
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

Photoshop 13.1.2 for Creative Cloud Installation failed.

what to do ?
Error Code: U44M1P7 Dreamweaver CS6 Creative Cloud release – Feb. 2013 Installation failed. Error Code: U44M1P7
AND
Use of keys like "d" - "x" - "b" does not work when i`m i "b" modus Its impossible to use teh X and d keys in brushes mode. I`m also using a wacom tablet. all system and program is runnin the latest versions... pleas help ! :-)

CF-Wesenberg please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve the U44M1P7 error.

Photoshop 13.1.1 for Creative Cloud Installation failed

Photoshop 13.1.1 for Creative Cloud Installation failed. Error Code: U44M1P7. How do I solve?

Moroccoflowers please see http://forums.adobe.com/thread/1113531 in reference to the Photoshop update.

Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
Photoshop 13.1 for Creative Cloud
Installation failed. Error Code: U44M1P7
Please Help, somebody!
Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
Very frustrated, here! I have no updates on either computer, now!

Hi Jules,
Sorry to hear about your difficulties.
My recommendation would be
- Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
- Create a new user with Admin rights, log out of your current account and into the newly created one
10.7 http://support.apple.com/kb/PH4600
10.8 http://support.apple.com/kb/PH11468
- Reinstall Photoshop CS6 via Adobe Application Manager
- Try to update to 13.1 using Help > Updates in Photoshop CS6
-Dave

Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility bu

Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.

Hi Maarton,
Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
-Ankit

Sidecar installation fails in OS X 10.6.6

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