Siebel and Avaya IC 7.1 integration

Hi guys. Do you have some document that explain step by step the integration with siebel 7.x and avaya ic 7.x ?? Tks a lot.

CTI integration has its official documentation.
To sum it up:
General architecture "User oriented" /
-An Application Object Manager (AOM) display a Communication toolbar (a Tools "customizable" java applet)
-A user having a Communication profile will see this toolbar
-Clicking on the toolbar will usually just send a CTI event to the CTI server
-Sending an event means starting a short CommSessionMgr task
-The CommSessionMgr is where the Avaya DLL/EXE got executed
-It's able to RECEIVE CTI events from the server and dispatch those to the AOM
Installing the Avaya drivers should be ok /
Parameterization of the connection between SIEBEL and the CTI server stands at the Configuration /
Customization of the CTI behaviour means Tools for the toolbar and the WebClient to manage (a .DEF file allows to delivers these configurations) how SIEBEL reacts to CTI events
You need specific experts for:
-CTI architecture (even alone it may hurts)
-SIEBEL to CTI server driver's parameter sizing and validation (very rare...I am one ;-)
-SIEBEL Configuration of the events (Oracle got some and some consulting or service companies as well)

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Need to automize : application integrating siebel and peoplesoft data bases

Hi All,
I really need help of you guys.
The scene is, I need to automise soemthing like my exisiting appliation runs on AquaLogicDSP which interacts with Siebel and PeopleSoft DB.
I need to automize one thing say,
1. To send mail through AquaLogic [Preferrably using BEA Messaging API] else Java API.
2. Getting connected to DB, fire some queries and again send out a mail.
3. I need this everything to be done in existing aqualogicc code.
Can you please lemme know how to proceed with this.
I will be highly thankful to you.
Many thanks,
Naveen Dutt.

Hi All,
I really need help of you guys.
The scene is, I need to automise soemthing like my exisiting appliation runs on AquaLogicDSP which interacts with Siebel and PeopleSoft DB.
I need to automize one thing say,
1. To send mail through AquaLogic [Preferrably using BEA Messaging API] else Java API.
2. Getting connected to DB, fire some queries and again send out a mail.
3. I need this everything to be done in existing aqualogicc code.
Can you please lemme know how to proceed with this.
I will be highly thankful to you.
Many thanks,
Naveen Dutt.

Avaya(Non-java app) integration with ADF

Hi,
We have a desktop application Avaya (non-Java) & want to integrate it with ADF. Currently we do it by passing parameters in HTTP URL. If the user clicks on a button in non-java app, it should:
(1) open search page of an ADF application and execute search.
(2) if the ADF application is already open, the button on Avaya app should execute search with partial page refresh. However, the whole page is being refreshed.
Can you please guide, how to do this with partial page refresh? , as the No 1 is almost achieved.
Thanks,
NC

Hi Shay,
Below Options were tried for integration. Please have a look at them and suggest if there is any other possible way to Integrate Avaya with ADF.
1) Calling ADF application with URL parameters.
Reasons to drop:
Every time a URL is called the entire page will get rendered again taking some 2-3 seconds which is very critical to the application.
ADF is capable of handling URL parameters without re-loading the whole page(http://oracamp.com/passing-parameters-adf-application-through-url). But we can't use this inbuilt way as we have many customized developments implemented in the page. This way directly works at AMImpl (at Model level) level. We want the events to be fired at View level. That is backing bean level.
2) Avaya is capable of dealing with ActiveX (OCX). They sent me 2 DLLs which handles communication between web page and Avaya application. A simulator was also sent (bundle attached herewith). The steps to be carried out for testing are-
Installation procedures:
i. Register the DTLCRMINT.ocx file. Start->Run-> Type the command
ii. regsvr32 <ocx file location>
iii. Register the DTLINTCMP.ocx file. Start->Run-> Type the command
iv. regsvr32 <ocx file location>
v. Double click on the Clinet.exe it would open up a windows application with a Textbox and Command button. Put In the data which needs to be sent.
vi. Open the CRM Page.html. On opening the OCX would be loaded by default.
vii. Now clicking the Send Data button on the client application, whatever information is there in the Client Text Box would be sent to the web page.
viii. From CRM side, the application needs to use the OCX provided, and must wait for the event. On receiving the event the data that is retrieved as a part of the event can be parsed to update the text box and click on the search button.
Reasons to drop:
It works fine with basic HTML page. But once integrated with ADF page as an inline frame it doesn't work. We tried to embed the OCX object inside <verbatim> tags, but was not successful. The event fired by ActiveX object is triggered at client side by VBScript function. Avaya's ActiveXs seem to be only working with VBScript according to my understanding. So there was no way for ADF to capture VBScript events.
ADF is capable of javascript up to some extent. To do a critical application like this, my feeling is javascript is never a good option.
3) To use a text file. Avaya writes, ADF application reads.
Reasons to drop:
ADF can read the text files with normal java IO methods. But only the server directories are visible. So, Avaya has to write the information in the server file. With using a parameter like user name, ADF application can read the file in regular time intervals (with using poll feature) and get relevant information and automatically run the search.
Initially the idea was to do this at client side. But since this is a web application, file reading at client side is next to impossible. Again when one side is reading and the other side is writing, file access violations may occur.
4) Another option is if Avaya can offer the value in a web service, the ADF application can get it.
Reasons to drop:
There may occur a latency as well as Avaya says they can't offer web services.
5) The ideal solution is, the ADF application's front end control's IDs can be provided. If the Avaya system is capable of accessing or getting hold of DOM and pushing the value to the controls and clicking the button; things would become pretty straight forward. JMeter works like this in testing J2EE applications.
Any Recommendations how can it be done .
Thanks.

Custom Build AIA PIP between Siebel and eBS

Hi,
I have a project where in I am integrating Siebel and eBS systems.There are different process flow integrations that I need to integrate between these 2 systems.I know there is O2C PIP for integrating between these systems.But due to some reasons my company doesnt want to pursue using O2C PIP for integrations.So I would like to know
-> if there is any other PIP for this purpose OR
->If we can build a custom AIA PIP for this and what are the pros and cons of it and tasks we would need to do for successful integrations of different process flows? OR
->if there is any way in SOA suite that we can use to integrate between these systems for different process flows?I wanted to know how OracleASadapters (packaged based adapters) for Siebel can work in this case and pros and cons for using this adapters?
->if there is any other way,please let me know!
Thanks,
S

Hi,
I don't think we have any PIP other than O2C to integrate Siebel with Ebiz.
It is the matter of evaluating to what extent the out of the box PIP answers the integration requirement. As per my understanding no PIP suits 100% for any given business integration, it has to be tweaked for sure. It should be the architect decision comparing the effort of scratch development vs using PIP.
One has to understand the best practices for building AIA integration otherwise we end up making tightly coupled integration which make no sense of using AIA foundation pack. Read best practices of AIA development.
The core advantage of using AIA foundation pack is that enables the central hub of integration between any systems leaving a room for integration of other business applications. You can also build simple composites to integrate without following AIA principles but it is as simple as making P2P integration.
Thanks
Saikrishna Panuganti

SAP BI 7.0 and BO XI 3.1 Integration Problems

Hi everyone,
After following through every step of:
Re: Checklist for SAP BI 7.0 and BO XI 3.1 integration - Challenges
I still get the following problems:
1. Unable to find SAP in CMC Authentication
2. At the login page of InfoView, I can select SAP as authentication method. However, after inputting the login information, I get the "The plugin secSAPR3 does not exist in the CMS (FWM 02017)"
3. I was able to create a new connection in Designer to connect to SAP BW, and select one of the existing cubes. After uploading the Universe, I created a new Web Intelligence document and dragged couple of objects into Result Objects. After clicking Run Query, I get the following:
A database error occured. The database error text is: The MDX query SELECT { [Measures].[0BBP_BILITM] } ON COLUMNS FROM [$0BBP_C01] failed to execute with the error See RFC trace file or SAP system log for more details. (WIS 10901)
Even tried:
Webi Stucks while trying to create report with BW7.0 (WIS 10901)
and still no luck.
Here's the environment information:
Installed (In Order):
1. BOE XI 3.1
2. Xcelsius 2008
3. LIVEOFFICE
4. SAP GUI 7.0
5. Crystal Report 2008 with SP1
6. BO JCo
7. BO Integration Kit for SAP
Any help will be appreciated, thanks in advance!!
David

Hi Ingo,
I've noticed that in your step by step manual, you are using BO XI 3.0. So I created a Virtual PC with Windows Server 2003, and installed BO XI 3.0, SAP GUI 7.0, Java Connector, BO Integration Kit for SAP.
Without any errors nor issues, now I see "SAP' in CMC's Authendication (not the login). So now I can assume it's because BO Integration Kit only supports BO XI 3.0 and consider it solved?
However, I still get the same error as my 1st post:
3. I was able to create a new connection in Designer to connect to SAP BW, and select one of the existing cubes. After uploading the Universe, I created a new Web Intelligence document and dragged couple of objects into Result Objects. After clicking Run Query, I get the following:
A database error occured. The database error text is: The MDX query SELECT { Measures.0BBP_BILITM } ON COLUMNS FROM $0BBP_C01 failed to execute with the error See RFC trace file or SAP system log for more details. (WIS 10901)
or
A database error occured. The database error text is: The supplied XML is not valid. [0COMP_CODE].[LEVEL00]. (WIS 10901)
Any ideas?
David

How to write Join View Adaptor which will pull data from Siebel and OID ?

Hi Experts,
I wanted to write web service call where OIF will talk to OVD than OVD will have join adaptor which will pull few data like msisdn from Siebel and view data from oid like given name and generate SAML assertion.
I wanted to know how to write join adaptor for the same
Help Appreciated.

Hi Experts,
Is anyone has any idea on webservice call to OIF which will call OVD that will have join adaptor connecting siebel and oid ?
any help is appreciated

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Hello:
On my SAP Discovery Server, On the Projects screen to import and export SAP xApp Manufacturing Integration and Intelligence (SAP xMII) projects.
Under the projects listed I see one Default project, is listed as a System Project.
I did an import and used one of the sample application, along with the ExportManifest.xml file.
"You can create an external project structure, include it in a zip file, and import it as a new project. You do not need an ExportManifest.xml file to import a project."
Now I see two projects listed as System Projects, is that ok, would that cause any issues? Is there any way that I could correct this?
Note:
If you import a project that already exists, the system overwrites the current project structure and files.
You can import hidden projects that do not appear on the Projects screen or in the SAP xMII Workbench. System-defined projects may appear in the Projects screen and in the SAP xMII Workbench, but you cannot delete them. You can import a project with the same name as a hidden or system-defined project and overwrite its properties. If you do this, they are no longer considered to be hidden or system-defined projects.
Thank you,

You could consider creating a project and exporting it to see the proper format of the zip file, including the ExportManifest. You should find attributes in the xml for setting the description, system type, etc.

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I am trying to find any information around SAP and BOBJ XI 3.x Integrated Security Best Practice.
So far i think it is uninversally agred that you should :
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2. Use BEx queries as the data source for Business Objects Universes and keep the number BEx queries to a minimum
3. Use SAP authorisations over the BEx queries to secure report data at a row level.
Has anyone seen any formal SAP Best Practice document or have any info to add ?
Andrew

Hi,
those three items are all correct. In terms of security you can find lots of material in the standard BW help.
in terms of query design / universe:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/008d15dc-f76c-2b10-968a-fafe5a121129
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/b0320722-741c-2c10-afab-93b5c0fc7e96
ingo

I have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off

i have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off, and when I go into skype or cyberlink i can not see me

Hey Sam55555,
I see that you're having an issue with the webcam.
Could you provide me with a model and product number of your notebook.
So that I may look into this further to try and provide you with more helpful instructions.
Also, this Document should help you out. If it doesn't let me know the full model name and i will find a document for your notebook.
What i consider doing is the section that says "Reinstalling the original webcam program that came with your computer".
THX sam

Siebel and Oracle Ebiz sharing the same DB

Can Siebel and Oracle Ebusiness suite link up with the same database?
Any pointers to this, i would someone would have tried this out with consolidating multiple Oracle applications.
Any documentation available on this should be of great help.
Thanks in Advance.

Ebusiness suite has very specific requirements for parameters, database versions, tablespace naming, patch level, and cloning. I have not installed Siebel, but I suspect it would have it's own requirements which will be different from Ebus.
I think it is very likely you will run into conflicts between the requirements of the two applications. Maybe not today, but definitely during the next patch or upgrade.
For vendor applications it is better to keep them in their own databases to avoid requirements conflicts.
You could open an SR with Oracle Support to ask if they will support a database with both applications installed.

Intergration between Siebel and AIA in Comm PIP

I need your help in understanding “how interfacing is happening between Siebel and AIA in Comm Pack” for an outbound flow from Siebel. I will take an example of Order Synchronization flow between Siebel and BRM through AIA.
Step 1: When the order is confirmed / approved in Siebel, an event is captured and Sales Order ABM XML message is generated and put it into a JMS queue.
I have few doubts in Step 1 only where I need your help :
- What is the type of JMS Queue ? Is it OJMS (JMS Interface to Oracle Database Streams Advanced Queueing (AQ)) or OracleAS JMS (native Java implementation that provides file-based persistence).
- How the data is put into the JMS Queue? Is it through the “ProcessSalesOrderSiebelJMSConsumer” BPEL Service or through some other mechanism.
- If it is through “ProcessSalesOrderSiebelJMSConsumer” BPEL Service, does the Siebel call “ProcessSalesOrderSiebelJMSConsumer” as a Web Service or is it through JCA Resource Adapter.
- Other thing is if it is through WebService Call (Invoking “ProcessSalesOrderSiebelJMSConsumer” BPEL Service), then what if the SOA Server is down during the call ? This will mean that we have lost the data as we haven’t put in the queue yet. And I don’t think Order will be created / confirmed / approved in Siebel again. Also Siebel can directly invoke the “ProcessSalesOrderSiebelReqABCSImpl” BPEL Service directly rather the invoking JMS Producer if data has to be passed through webservice call.
Thanks.

- What is the type of JMS Queue ? Is it OJMS (JMS Interface to Oracle Database Streams Advanced Queueing (AQ)) or OracleAS JMS (native Java implementation that provides file-based persistence).
Siebel will call a WebService of AIA. AIA will store this into his JMS queue.- How the data is put into the JMS Queue? Is it through the “ProcessSalesOrderSiebelJMSConsumer” BPEL Service or through some other mechanism.
AIA Will handle this, out of the box functionality.- If it is through “ProcessSalesOrderSiebelJMSConsumer” BPEL Service, does the Siebel call “ProcessSalesOrderSiebelJMSConsumer” as a Web Service or is it through JCA Resource Adapter.
It will call the producer webservice.- Other thing is if it is through WebService Call (Invoking “ProcessSalesOrderSiebelJMSConsumer” BPEL Service), then what if the SOA Server is down during the call ?
Siebel gets an error back; server not reachable.Regards,
Marc
http://orasoa.blogspot.com

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jdeveloper 10 EA and spring frameworks what about integration?

Hi,
there is no integration to Spring in Jdeveloper. You can develop applications that use Spring, but we don't provide specific wizards or dialogs.
Frank

Why Siebel and not any other CRM

What all members have to say: Why Siebel and not any other CRM?
Message was edited by:
War

What are you looking for?
I hope it's not related to your nick. ;-)
Seriously, there is no set of rules that makes you decide for or against Siebel.
If Siebel is a good solution for one company, doesn't mean it's a good solution for all companies.
It all depends...

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Hi All,
Please i need any documents for Monitoring Siebel and E-business with Oracle Grid Control 12c.
Thanks in advance,
Mostafa

I would think this is indeed the only way to monitor the URL.
Perhaps you could try a solution in creating your own plug-in.
Check http://www.oracle.com/technetwork/oem/extensions/index.html for this.
Regards
Rob
http://oemgc.wordpress.com

Using OBA for 2 sources (Siebel and EBS)

Hi,
We have OBIA for EBS - Supply chain implemented (with some custom) and it's already on Production. Now we are implementing OBIA for Siebel.
So, for the first time, we are planning run a FULL extract from Siebel. Then we noticed that both system uses some commom table (like W_PRODUCT_D). Unfortunally, we have on EBS all price list and products. On Siebel we have same information, replicated.
If we run a FULL extract, we'll lose the data from EBS products, I guess. But if we run a Incremental extract, I think we will have duplicate products on W_PRODUCT_D. Is it correct?
How is the best way to work it?
Any help will be great!
Regards,

Hi Ohara,
Regarding the RPD:
I am not completely sure if you need to change the RPD..
If you can guarantee that users will always report on a combination of dimensions with facts, there is no need to filter on datasource_num. This is because all facts loaded from Siebel will be related to dimension values loaded from Siebel and all facts loaded from eBS will be related to dimension values loaded from eBS. At least, this is how it is supposed to work, please allocate enough time to test this really good.
However, 'just to be sure' you can create business model filters in the security groups in such a way that all 'Siebel-users' will only see the Siebel data and vice versa.
Regarding the DAC:
I think the most ideal way would be to combine all the to-be-loaded Subject Areas in one Execution Plan. This can be done if extraction from both eBS and Siebel can be performed in the same timeslot. This way, the staging tables will be populated from 1 or 2 sources, but the SILOS mappings will only have to be run once.
Regarding the most interesting stuff (scenario 1 ;) ):
You will require an unique identifier of a Product/other that is present in both source systems to be able to match them in the BAW. Please do not resort to literal comparissons on names etc. Once you have this identifier, you can modify the LKP operators in the fact mapplets and/or reusable LKP operators to use this identifier to retrieve the wid from the dimension, instead of the integration_id and datasource_num.
Good luck!
Regards,
Marco
Edited by: m.siliakus on Feb 22, 2011 8:58 AM

Siebel and Avaya IC 7.1 integration

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