Siebel Assignment Manager: Multiple Assignment Rules

Hi All,
We have a requirement where in we have multiple assignment rules for a single assignment object.
Each Rule has only one candidate. When mutiple rule satisfy, it will assign the highest scoring candidate along with other candidates, keeping the highest scoring candidate as Primary.
We only want to keep the Highest Scoring Assignee on the assignment. Anyone knows if this is possible without customization ?
Regards,
Prasad Sawant.

Hi Yossi,
yes this is possible.
Although I have not done it myself I know that it will work. You should find all necessary steps in Bookshelf "Assignment Manager Administration Guide" Chapter 10.
You can read it here:
http://download.oracle.com/docs/cd/B31104_02/books/AssignMgrAdm/AssignMgrAdm_AdvancedConfig.html
Benjamin
Edited by: Penky on Apr 29, 2010 12:43 AM
Edited by: Penky on Apr 29, 2010 12:43 AM

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Message was edited by:
user635035

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Siebel Assignment Manager: Multiple Assignment Rules

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