Siebel CRM Licenses

I would like to find out, how is the licensing in Siebel calculated? I am trying to understand how many users in my company will need license and how do you calculate that.
We will be implementing Siebel CRM Public Sector 8.1..
Thanking you in advance
Samkelo

Please ignore the previous post – it is wrong.
Siebel is licensed by the number of users normally. When I worked at Siebel and sold Siebel that was the norm. You can also get a enterprise license but these are expensive.
Best to talk w/ Oracle about this.
R
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com

Similar Messages

Siebel eService - license error in Home Page View

We installed Siebel CRM v8.0
When we try to log on to eService, get the following error:
View 'Home Page View (eService)' is not licensed for this site.(SBL-DAT-00327)
Any help on this error is greatly appreciated.
Thanks.

There are at least two possibilities.
1) You have not added the right licence keys!
=> Have a look here:
http://licensecodes.oracle.com/siebel_config_new_78.html
2) There is a Bug!
=> Go to Metalink 3 and search with the error number.
https://metalink3.oracle.com/
Axel

Data Matching Vendors & Capabilities with Siebel CRM 8.1

Hi,
in Siebel CRM one can use Data Matching to find duplicate records. I've got some questions according the usage of data matching in Siebel 8.1 by implementing third party software:
- According to the page http://www.oracle.com/us/partnerships/solutions/index.html the only validated data quality solution is "Trillium Software System version 13" (validated for Siebel 8.1.1)
- Besides that Oracle Data Quality Matching Server (Informatica) can be used.
1. Are there any other data matching solutions, that can be used and easily integrated? What about Firstlogic/SAP BusinessObjects?
============================
Example: one Account is supposed to be stored twice in the base tables because it is a customer ("Record A") as well as a supplier ("Record B"). My approach would be to define "Account Type" as exclusion criterion: If Account Type A =|= Account Type B then no match.
In a Batch job "Record A" should not be flagged as a duplicate account compared to "Record B".
2. Is it possible to define exclusion criteria for not indicating a candidate record as duplicate?
3. If it is possible, how would I configure that?
Thanks
Sebastian

Hi,
Trillium is the main one we work with but there are others.
One key point you may not know about is the integration with data quality and address deduplication is no longer script based as of Siebel 8.0. In Siebel 8.0 and 8.1 there is a new data quality API. There are also new licensing costs.
If you are upgrading from 7.x to 8.0 there may be substantial new licensing costs you don’t yet know about.
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com

Do we have a concept of Ethical Users licences in Siebel CRM 8.0/8.1

Hi Gurus,
Do we have a concept of Ethical users licences in Siebel CRM, for example if i have 100 licensed users for SIEBEL CRM BASE and related modules and options and if i wanted to add 2 more users for temproray purpose , do i need to buy addtional licenses from Oralce or shall i create without buying for temporay work?

Hi,
Do we have Vision server concept in Siebel CRM 8.0
like Oracle Ebusiness Suite or not?Hi
Could to try to rephrase the question? Do you mean integration with Vision Server from Crystal/Business Objects?
Axel

Integrating Environments of OBIEE with Siebel CRM fins

i want to drive siebel screen data by clicking on obiee dashboard that is embedded in a view in siebel . i understand that we can do this using action link but i am not getting the option for action link in column properties because their environments are not integrated so can anyone suggest me the steps that are needed to be done ???
Any help is highly appreciable
ps: siebel swse and obiee server are installed on same machine and siebel server and gateway are installed on a different machine

Don't open multiple threads with the same question!
Integrating obiee and siebel crm environments
OBIEE integration with Siebel
Integrating Environments of OBIEE with Siebel CRM fins
Did you set the NQHOST parameter in Siebel? Read also this: http://download.oracle.com/docs/cd/E14847_01/bia.796/e14843/anyinstadmnappintegrate.htm#i1043309
The action link option is only available in an integrated environment. This also means you need to access Answers via Siebel.
There are also some license keys which must be activated in Siebel. You can get them here: http://licensecodes.oracle.com/siebel_crm_bi_integration.html

Siebel CRM Enterprise versus Professional editions

Can someone point me to a link that describes technical differences between these 2 Siebel CRM editions/versions.
Details I'm looking are capacity, supported users/license, growth.
Also, recommendations if it is worth to invest now on the Enterprise edition as opposed to the Professional edition -- if it will take perhaps 3-5 years later before a company would grow and the Professional edition will not suffice anymore.
Thanks.
allan

I've posted this thread 4 days ago and surprisingly getting lots of views -- but not a reply.
At the same time, I'm trying to perform research on this as well but could not get a good information even from the tons of articles from Oracle site. Mostly I find from Oracle regarding Siebel CRM are marketing information I find not much of use for this post.
I believe this question is very basic and Oracle should provide good details regarding this.
allan

EDQ Address Verification level mode supported for Siebel CRM

Hi,
We are in process of implementing Oracle Enterprise Data quality for SIebel CRM Public sector 8.2.2.4 version for our client and are awaiting license. We have few questions on how Address verification process works with Loqate postal files and how the validated address will be updated back in Siebel. I observed in few documentations that the Address verification level can be set to Verify or Match where Verify mode will return only one validated address in response and Match will return multiple close matched address along with the match score as a response.
Can you please let me know if Siebel with EDQ AV supports both Verify and Match mode? Any information around this question or the document which talks more about this feature is highly appreciated. Thanks for the assistance
Regards
Siva Sonti

Hi,
I cannot comment on the UCM roadmap since it is not under my remit.
Re. your questions:
1. EDQ returns a fair amount of information back in the response and any of the attributes can be returned to Siebel and displayed by customizing the mappings to the service. This includes a textual description of the verification code and an indication based on the verification level and the configured thresholds that shows whether or not the address was corrected/enhanced (verified = Y/N). See example below.
2. Yes, if you require a V (Verified) result with a minimum level of 4, you will be correcting addresses if they are verified to premise or subpremise level. If a subpremise was input but could not be verified you would get a P4 (partially verified to premise level) result, or if there were several possible subpremises that it fuzzy matched, you would get an A4 (ambiguously verified to level 4) result, which you could choose to accept or suppress based on the 'allowedverificationresultcodes' threshold.

Installation of Siebel Crm 8.0 on HP UX 11.23

I need to Install Siebel Crm 8.0 on HP UX 11.23 I need a complete step by step procedures for installation.
I have no idea how can I install CRM this is my first exercise.
I have to Install Siebel 8.0 into ONE single machine, configuration as below,
HP rx2660 Server with one processor (1x1.42GHz/12MB/8GB RAM)
HP-UX 11i V 2
MSA1500 SAN Storage
Regards
Khalid

My last try..
Try writing something similar to this...
I've attempted to install a version 8.1.1 on HPUX.
I've received the following error message.
xxxxx - xxxxxx
I followed the steps provided in the UNIX installation guide.
I have successfully completed the following tasks as specified in the guide. (This is the section we all know)
xxx
xxx
xxx
I checked the following parameters on my HP-UX machine (This is the section some of us have some experience)
xxx
xxx
xxx
I set the following parameter prior to launching the Siebel's installation script. (This is the section only you know)
xxx
xxx
xxx
I have successfully installed Siebel on HP-UX but only as 8.0.0.0. I did encounter that error message prior, but I can't remember how I was able to resolve it. I don't have the exact action at the tip of fingers, so you will need to provide some details so I can verify which parts are correct and which ones aren't.

Want to install Siebel CRM in my PC for integrating with UCM.

I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
What should I do now?
1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
Santanu

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

Error while invokinjg BPEL from Siebel CRM SBL-EAI-04007

Hi,
I am getting the following error when we invoke a BPEL service from siebel CRM through its wsdl. The error message is
=====================================================================================
Error invoking service 'ProcessAccountCreationSiebelJMSProducer', method 'process' at step 'Invoke AIA'.(SBL-BPR-00162)
Error while processing argument ProcessAccountCreationSiebelJMSProducerRequestMessage:payload for operation process(SBL-EAI-04316)
Integration Object Message error -- object list property set has wrong type: 'ListOfCMUQueryAccount Io' (expecting 'ListOfListOfCMUQueryAccount Io')(SBL-EAI-04007)
There is a mismatch again, we are trying to send the XML like 'ListOfCMU Query Account Io' in the header level, but the error is expecting xml format as “ListOfSiebelMessage” in AIA
=====================================================================================
When the CRM is invoking the middleware, it is appending "Listof" to the root element of the input XML that is going to the BPEL. As the error message shows, the middleware is expecting "ListofListOfCMUQueryAccount Io" but in reality it is expecting "ListOfCMUQueryAccount Io". I am not sure how the "Listof" is getting appended to the root element.
The basic solution for such a problem is that wrong input type has been set as mentioned in the error. But, this is not true. The input expected by the middleware has the root element tag of xml as ListOfCMUQueryAccount Io and the root element tag sent by the CRM is ListOfCMUQueryAccount Io. i am not sure from where the "Listof" tag got appended. I have learnt from google that this is a product defect. Please let me know the exact problem for this. Any help will be highly appreciaed.

Hi,
We are not sending Pricelist Info while product synk, as per BRM team they are doing following :
1. created a product
2. attached the product with a deal
3. the deal is attached to a plan
4.comnmiting Product
previously we were using Siebel 8.1.1 SIA [21111] and AIA2.0.1 at that time also they did not pass value for Pricelist but that time Products was getting synk without issue.
now we upgraded to 8.1.1.4 SIA [21225] ENU(*) and applied ACR474 and AIA2.5 and getting above error.
the data is going to AIA properly but it is facing issue while synk to CRM.
Please guide,
Thanks and Regards,
Suchetana.

Invoking Siebel CRM OnDemand Web Service via BPEL

I'm trying to invoke a Siebel CRM OnDemand Web Service via BPEL. Basically, the Siebel guide says to post to a url with user/pwd to get a session ID returned from a cookie. I did that using embedded java and have the session ID as a variable in my BPEL process. My problem is with now calling the Web Service to perform the action. I have a WSDL from Siebel, but the guide says to use an HTTP post with the session ID in the url and the XML in the body. How do I do that? Shouldn't the WSDL handle that when I create the Partner Link? Do I need to use more embedded Java for this or can I set up a Partner Link? I created a Partner Link and it shows the methods I want to use, but I get the following error when I try to call it because I don't know where to add the session ID:
<ErrorCode xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">SBL-ODU-01006</ErrorCode>
<ErrorMessage xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">Internal Error: Session is not available. Aborting.</ErrorMessage>
Any help would be GREATLY appreciated. Please let me know if you need more information.
THANKS!

The Siebel OnDemand web services can accept the siebel session token in the URL. Append ';jessionid={%sessionIdFromCookie%}' to the end point. Obviously this has to be done dynamically. Refer to the article called 'Making BPEL Processes Dynamic' (http://www.oracle.com/technology/pub/articles/bpel_cookbook/carey.html) pay particular attention to the 'Eliminating address dependency at run time' section.
Peter

User provisioning problem from OIM 10g to Siebel CRM

Hi Team,
I am facing User provisioning problem from OIM 10g to Siebel CRM.Please find the log details.
Running Get Attribute Mapping
Running Siebel Create User
<com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException>
        at com.siebel.om.conmgr.Connection.readPacket(Connection.java:550)
        at com.siebel.om.conmgr.Connection.run(Connection.java:286)
        at java.lang.Thread.run(Thread.java:619)
[CMGR FATAL] Error: <com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException> connection:1
<com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException>
        at com.siebel.om.conmgr.Connection.readPacket(Connection.java:550)
        at com.siebel.om.conmgr.Connection.run(Connection.java:286)
        at java.lang.Thread.run(Thread.java:619)
[CMGR FATAL] Error: <com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException> connection:1ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.utils.SiebelConnection : createSiebelConnection() : Siebel Connection Exception:Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.proxy.SiebelProxyEmployeeProvisionManager : createSiebelConnection() : BaseException: Siebel Connection JDB Exception: Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.provision.SiebelUtilEmployeeProvisionManager : createEmployee() : BaseException: Siebel Connection JDB Exception: Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
Regards,
Ravi.

Hi
I facing the same error message as yours, using OIM 11g R2
Are you able solve it ?
Please share
Many Thanks !!!

Error while calling siebel crm on demand web service

Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
faultActor: null
faultDetail:

Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Can we Install siebel crm latest version on Windows 7 (64 bit )

Hai to all
May i know the Latest Version of Siebel CRM ?
Can we install Siebel Crm on windows 7 (64) bit operating system. And i downloaded some of the files from
oracle e-delivery cloud. its and all jar files
how can i convert into .Exe Files ?
Can any one suggest me and share me your valuable ideas !
thanks
kumar

Kumar,
The latest Siebel versions are 8.1.1.10 and 8.2.2.3. The release (8.1.1.x or 8.2.2.x) will depend on your requirements, you can discuss this with your Oracle contact.
You can install client/tools in windows 7 64 bit. The server environment is not supported in windows 7. Here is a link to the SRSP guides:
http://docs.oracle.com/cd/E11886_01/srsphomepage.html
For 8.1.1.10 and 8.2.2.3 , please check Doc ID 1492194.1 on support.oracle.com
To convert the jar files into exe files follow instructions below:
http://docs.oracle.com/cd/E14004_01/books/SiebInstWIN/SiebInstCOM_Image6.html
Hope it helps,
Wilson

Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002

Hi Everyone,
We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using
Cisco Unified CRM connector
On daily basis we are receiving about 100 incidents that Agents goes to not ready after
talking to customer. and the reporting gives the reason code 50002.
As per Cisco its because of CTI server Failure/Agent desktop closed/network Problem. But
In real there is no network issue, Agent not closing the Agent desktop. Also if this is
the case agent should be logged out but in pratical its stays logged in but moved to
not-ready state(Reason 50002)
It could be miss communication between UCCE and Siebal CRM connector.
One more thing its not happening with one customer only it happening in many deployment on
Version 8. Especially the one integrated with Siebel.
If anyone face the same issue please share the experience and the solution if found any!
Regards,
Atif Tanveer

Atif,
If memory serves me right, CTI events are controlled and communicated by Siebel connector. So when your users close Siebel or any other CTI controlling connector this will be same as closing CTIOS or CAD without proper logoff. This will keep the phone out of synch and keep the user automatically into not ready to prevent any callers going to this device.
Simple answer you have to train users and make sure they close Close applications properly.
Thanks,
Baseer.

Siebel CRM Licenses

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