Siebel Integration with Lotus Knowledge Management Tool

Hi,
I am currently working on Siebel 8.1 and have a requirement to integrate it with Lotus Knowledge Management tool.
Does Oracle provide OOTB adapters for integration for Lotus KM just like Inquira?
Please let me know.
Regards.

Hi,
I am not able to find any information regarding integration of Lotus Knowlegde Management with Siebel.
Unless someone else in this forum has an answer, I recommend you to open a Service Request in support.oracle.com to confirm if such integration exists, and if not ask for a product enhancement request for this integration or request another solution that may be suitable. You can also contact IBM to verify if they have performed any validation using both products.
Thanks,
Wilson

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Siebel Integration with SUN Access Manager

Hi Guys,
We are trying to integrate siebel with Sun access Manager.
I have gone thro the sun site but unable to find any documentation and policy agent to download.
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There is no agent to integrate with Siebel directly. However it should be possible by using Sun web server or IIS agent. Here is an old document that may still apply.
http://docs.sun.com/source/816-6901-10/Chapter.html#wp19548
There was more detailed integration document on Siebel web site. But it has been removed after Oracle acquisition (http://www.siebel.com/partners/portal/docs/integrationbriefs/siebel77_sjsam_tib.pdf)
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Integration of ADF with Vignette(Content Management Tool)

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ADF is an standards-based J2EE development framework, if Vignette support integration with J2EE applications then the answer would be yes, but you need to ask Vignette support.
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OBIEE Integration with Oracle Access Manager (OAM)

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Oracle Access Manager (OAM) and Oracle Business Intelligence (OBI) Integration [ID 1217103.1]
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Disk Utility has Lost Connection with the Disk Managment Tool

Hi,
For starters, this problem is not associated with the thread that Brian Z. has posted at the top of this forum. Having said that, here's my problem:
I had installed Security Update 2006-003, and Quicktime 7.1. Permissions were repaired before and after each installation, and all went well.
Some hours later, I was experimenting with Apple Remote Desktop. I had activated ARD in the System Preferences>Sharing pane, and it provided me an IP address associated with ARD. I then turned on Airport, and ARD provided me with an IP address associated with that connection. However when I turned off my modem connection, System Preferences>Sharing hung, and had to be Force Quit.
Console Log follows:
===== Mon May 15 2006 ===== 21:09:09 America/Anchorage =====
2006-05-15 21:09:17.488 System Preferences[2732] Can't open input server /Library/InputManagers/Menu Extra Enabler.bundle
2006-05-15 21:09:28.224 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:308
2006-05-15 21:09:38.230 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
2006-05-15 21:09:48.415 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
Thinking a plist had become corrupted, I trashed the following:
com.apple.systempreferences.plist
com.apple.RemoteDesktop.plist
com.apple.Remotemanagement.plist
com.apple.sharing.firewall.plist.
System Preferences started out very slowly, but then all the panes except Sharing would work ok.
I booted from the install disk and performed a Disk Repair. There were no problems reported.
When I tried to run a Repair Permissions, after about 20 seconds I got the, "Disk Utility has lost connection with the disk management tool and can not continue. Please quit and relaunch Disk Utility."
I quit D.U. and the Installer, and was able to successfully run a Repair Permissions from the D.U. in my Utilities folder. It had no problems to report.
Continuting to troubleshoot the System Preferences problem, I then trashed the com.apple.preferencepanes.cache. This solved my System Preferences>Sharing problem.
However, I am still unable to perform a Repair Permissions after booting from my install disk (I get the subject message). Repairing permissions from the Disk Utility in my Utilies folder works fine.
Any thoughts out there on a logical way to troubleshoot where my problem is? Is there a way to get a console log when I'm running DU from the install disk, or a comparable source??
Thanks,
Bob

I found this crash log that was generated about the time I had problems with System Preferences hanging.
Thoughts?
Bob
Entitled "writeconfig.crash.log"
Host Name: Bobs-Big-Mac.local
Date/Time: 2006-05-15 21:08:17 -0800
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: writeconfig
Path: /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
Version: ??? (???)
PID: 2707
Thread: 0
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x90a8d2c0
Thread 0 Crashed:
0 com.apple.Foundation 0x90a8d2c0 _NSRaiseError + 0xf8
1 com.apple.Foundation 0x90a349d8 -[NSConnection sendInvocation:] + 0x6a4
2 com.apple.Foundation 0x90a2d8e0 -[NSObject(NSForwardInvocation) forward::] + 0x198
3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
4 writeconfig 0x0000baac 0x1000 + 0xaaac
5 writeconfig 0x0000ec84 0x1000 + 0xdc84
6 writeconfig 0x0000ad88 0x1000 + 0x9d88
7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
PPC Thread State:
srr0: 0x90a8d2c0 srr1: 0x0202f030 vrsave: 0x00000000
cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
r0: 0x00000000 r1: 0xbffff430 r2: 0xa0a204bc r3: 0xa0a34e20
r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
r28: 0xa0a30e7c r29: 0xa0a24ae0 r30: 0x003109a0 r31: 0x90a8d1d0
Binary Images Description:
0x1000 - 0x28fff writeconfig /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
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0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x9026efff com.apple.CoreFoundation 6.3.9 (299.37) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908f5000 - 0x90912fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x90d7c000 - 0x90d8cfff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
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0x90e80000 - 0x90e9ffff com.apple.MediaKit 2.6 (232.3) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
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0x91251000 - 0x9125afff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x91370fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x915e0000 - 0x91699fff com.apple.QD 3.4.71 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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0x91afb000 - 0x91b0bfff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x91b60000 - 0x91b6bfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91ba3000 - 0x91bbdfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
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0x91c00000 - 0x91c13fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
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"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." Trying to format my iomega external HD for use with Mac

Hi. Trying to connect iomega ext. HD. i have to reformat for Mac. When i plug in & go to Disk Utility,the external shows up and i'm supposed to click "partition". When i do, a box comes up saying ""Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." I quit and relaunched, same results. After googling my question, i came up with this:
"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility."
(Quitting and reopening Disk Utility does not help.)
The following also appears in Console log:
*** malloc[419]: Deallocation of a pointer not malloced: 0x290a410; This could be a double free(), or free() called with the middle of an allocated block; Try setting environment variable MallocHelp to see tools to help debug : for architecture i386 object: ./Applications/iTunes.app/Contents/MacOS/iTunes malformed object (unknown flavor for flavor number 0 in LC_UNIXTHREAD command 27 can't byte swap it)
Workaround
Quit Disk Utility.
From the Finder's Go menu, choose Go to Folder....
Type the following, then click OK: /Library/Receipts
Temporarily remove these iTunes receipts from /Library/Receipts (sort the folder alphabetically as a list):
iTunes.pkg
iTunes4.pkg
You can put them on the desktop, for example. Do not remove iTunesX.pkg or iTunes Phone Driver.pkg.
Open Disk Utility and repair disk permissions again.
Quit Disk Utility.
Put the removed iTunes receipts back in /Library/Receipts.
Note: This issue does not affect Disk Utility's verify or repair disk features.
All seemed good, for a moment, until, upon going back to Disk Utility after removing itunes4.pkg and putting on desktop (i did not have itunes.pkg to remove) the same thing was happening. When i highlite my iomega ext. on left of page, disk perrmissions is grayed and does not allow me to click on it. Same problem from the start. Can somebody please help me out here? That would soooo awesome. Thanx!

i'm just scared i will do something wrong on my own and lose my data.
You shouldn't be scared of that, because you should already have backups. If you don't have backups, then backing up is the first priority.
Insert the Snow Leopard DVD and restart. When you hear the chime, hold down the C key and keep holding it until the Apple logo appears on the display. You should now see the language selection screen. Select your language, then choose Utilities > Disk Utility from the menu bar. In the Disk Utility window, select the external drive (not the internal). The drive may already have a data partition, in which case there will be another icon below the drive icon. Choose the drive icon, then select the Partition tab. Create a single partition with the default options (GUID partition table, Mac OS X Extended Journaled).
When the partitioning is done, select the startup volume on your internal drive in the DU window. Select the Restore tab. Drag the icon of the startup volume to the "Source" field. Then drag the icon of the newly-created volume on the external drive to the "Destination" field. Make sure you have this right. Then click the Restore button, and the data on your startup volume will be copied to the external drive.

EP integration with third party BI tools

Hi,
I was looking for information and pointers on EP integration with third party BI tools like Business Objects etc. Would be grateful.
Thanks,
Madhu

Thanks. We have a full fledged Business Objects reporting environment. My question is: As a beginner in the EP space, I would like to understand how to treat the Business Objects environment as one of the content providers for the Enterprise Portal? Are there any documents or manuals that talk about the integration of EP with Business Objects? I know the question is too broad, but any pointers would be useful.

Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,
We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false
http://scn.sap.com/thread/3408793
We need to implement the return to vendor functionality and I have the following queries
1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released
2) Can Service Confirmation be integrated with Advance Complaint Management
Kind Regards
Atul

ok

Integration with SAP Records Management

Dear SAP gurus,
We are in SRM 7 EHP 1 with backend ECC 6 EHP 5. We are exploring PPS (Procurement for Public Sector) feature in SRM. We see that using PPS we can have integration with SAP Records Management. To be honest, I never see SAP Records Management so we want to confirm the functionality. Our legacy system require a electroning filing system, in which all documents related to procurement is scanned (whether it is document from system, or the one created manually), and then stored in a server in a pdf format.
Does SAP Records Management have this functionality in which it stores the pdf doc inside one server? If not, what is exactly the functionality of SAP Records Management?
Best regards,
John

Hi,
SAP Record Management is now known as SAP NetWeaver Folders Management.
Contact your NetWeaver consultant to imlement SAP NetWeaver Folders Management.
Some important links:
1. http://wiki.sdn.sap.com/wiki/display/HOME/SAPRecordsManagement
2. http://www28.sap.com/businessmaps/0531547C7FE54C6A9E9B5850836F5E43.htm
3. http://help.sap.com/saphelp_nw04/helpdata/en/f5/18fc39eb31a700e10000000a11402f/frameset.htm
Regards,
yaniVy
reward if helps

SAP CRM Integration with lotus notes & blackberry (Mobile application) ?

Dear Experts,
Can any one pls explain me rough step in SAP CRM Integration with lotus notes & blackberry (Mobile application) ! I dont want detailed steps but pls explain me some important steps for this integration. Also pls tell me which standard SAP document i hve to refer for it !
As i am totally new to such integraion. pls help me out of this !!!! Helpful answer will be rewarded with full points.
Regards,
Amol Tambe.

Hi Amol Tambe,
Please refer the following SDN threads to find more information about SAP CRM and Lotus notes integration:
Re: Integration of SAP CRM 7.0 with Lotus
Re: Need the connectivity between CRM and Lotus Notes.
However, the above discussion is for CRM online and Lotus notes integration.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Sep 27, 2009 9:41 AM

CRM 2007 Integration with Lotus Notes 8.0 (Groupware Integration)

Hi
We are doing CRM 2007 Integration with Lotus Notes 8.0. So i need your help in this regard.I have the following documents with me.....
a) SAP CRM Groupware Connector Relase 4.0 (Installation Guide)
b) SAP CRM Groupware Connector Relase 4.0 (Administrative Guide)               c) MapBox 4.0 sp 11             &
d) Groupware Integration installation Guide.
We have started with Groupware connector Release 4.0 Installation guide
We stucked at
5.3 Installing Lotus Domino Groupware Connector
Procedure
1. Log on to your host using prepared Groupware Connector's administrative account.
2. Launch setup.exe
3. Click Next on the Welcome screen.
4. Read the text on the Installation Prerequisites screen and check if your computer meets all the software
and hardware requirements. If yes, press Next.
5. Select the type of SAP Groupware Connector you want to install. Check if you want to install instance of
Default Groupware Connector Proxy. Then press Next, wait while setup routine detects required
software.*
Now my questions are....
1. Where will this setup.exe come from?
2. Do we need to install the things in the same mannare listed above a,b,c,d?
3. As we are implementing CRM 2007, i hope we dont need install Mapbox.
Please help me in successfull Integration.
Thanks in Advance,
Ajay.

Hi Peter & Stephen
Thank your very much for quicke replies.
Peter in one of the messages Martin Dauer wrote the following recently on Oct 23 08. , so do you want me to confirm once again before proceeding further.
Re: Link between sap crm 2007 with lotus 8
Posted: Oct 23, 2008 10:30 PM    in response to: Naveen Raju       E-mail this message      Reply
Hi Naveen,
thanks for your detailed description. This is exactly the way how the Client GWI is getting set up. one little remark from my side on the steps.
The user field are not required to be filled if you use Lotus Notes. this is only for the case of MS Outlook where you can start the synch from the OL Screen as well.
The password field is not used with either groupware system. So you leave it blank and with the first replication run you are asked to type (and maybe save) your password. it is there as the application is shared with Mobiel sales as well and therfore we could not get rid of it.
Supported platforms
In general both the server and client GWI were tested with Lotus 8.0 and CRM 7.0.
For server GWI Domino 8 is already supported for greater CRM 5.0, so should work with LD 8.0.
The installation guide for GWI is available here ...
http://help.sap.com/saphelp_crm60/helpdata/en/44/559f3699d908fae10000000a422035/frameset.htm
I case of further issues pls contact me by mail or to this post.
best regards.
Martin
Thanks & Regards
Ajay

Managing DB and AS with the same management tools ???

Hi,
I have Oracle 9i DB now running on Red Hat ES 3.
I plan to install on the same machine 10g AS R2.
My question is simple :
Does 10g AS include all the management tools to control both DB and AS ?
Or do i need to install 9i DB Management and Integration + AS Management tools ?
Thank you :)
G.Jachimiak

Well, it seems that a 10g Database and Oracle Enterprise Manager 10g Database Control are installed with OracleAS Metadata Repository.
So i don't need to install any 9i management tool, am i right ?
See : http://download-uk.oracle.com/docs/cd/B14099_11/core.1012/b13995/tools.htm#i1019484
2.1.1.3 Using Database Control to Manage an OracleAS Metadata Repository Database
Oracle Enterprise Manager 10g Database Control is installed and configured when you install the OracleAS Metadata Repository. As a result, you can use Database Control Console to manage the OracleAS Metadata Repository database.
The Database Control Console is similar to the Application Server Control Console, but it is designed to help you manage your Oracle database. It provides a Web-based user interface for performing database management tasks. For example, you can monitor the performance of the database, schedule backups, and manage the tablespaces of the database.
See Also:
Section 2.5, "Managing the OracleAS Metadata Repository Database with Database Control"
If you use OracleAS Metadata Repository Creation Assistant to install the OracleAS Metadata Repository in an existing database, Database Control will also be available if the existing database is an Oracle Database 10g database and if the Database Control was configured when the database was created.
Note that if you use Grid Control to manage your OracleAS Metadata Repository database, there is no need to use Database Control. All the features of Database Control are available from the database management pages within the Grid Control Console.
See Also:
Section 2.6, "About Oracle Enterprise Manager 10g Grid Control"

SAP integration with Lotus Notes

Hello Experts,
As we can do MS-Outlook integration with SAP BOne,my client is using "Lotus Notes",so if I want to integrate it with SAP Business One How it will be possible.
Plase let me know,
Thanking You!
Gauraw

Hi Gauraw,
Some information a colleague found on this:
==================
How to connect Microsoft Outlook with Lotus Notes e-mail servers
As none of the applications are SAP B1, the best resource is from
Microsoft and IBM
How to connect Microsoft Outlook with Lotus Notes e-mail servers
http://support.microsoft.com/kb/290834
Use Outlook to access your Lotus Domino mailbox
http://office.microsoft.com/en-us/outlook/HA010739021033.aspx
Deploying Microsoft Outlook Connector for Domino
http://office.microsoft.com/en-us/orkXP/HA011364481033.aspx
==================
Also:
The SBOMailer Service uses SMTP for sending emails - that means if the
Lotus Notes have an SMTP gateway/connector your client will be able to
use it for sending emails. Be aware that the gateway should not use SMTP
authentification (please see the note 782611). In that case you should
use an additional program between Lotus Notes and SBOMailer Service.
==================
Any other intergration does not exist to the best of my knowledge.
Hope some of this is useful.
Jesper

Integration with other IT Management Softwares

Dear experts,
With the IT Services and Asset Management solution and in combining, SAP CRM, SAP ERP and SAP Solution Manager applications, it is possible to support all Service Management processes (Service Support and Service Delivery).
SAP Solution Manager can also be used for Application Management processes.
But we still need external applications for specific segments such as Event Management, Job Scheduling, DBMS Management, Network Management, Server Management, Licence Management ... in order to manage SAP and non-SAP systems.
SAP documentation states that Third party tools could be integrated via open interfaces in Solution Manager. But what is the result? Once third party tools have been integrated to Solution Manager, can we see, for example, all licences for all products in our IT landscape in Solution Manager or is it just a link to this third party application? What is the purpose of the integration of a specific IT management tool into Solution Manager?
Thanks in advance,
Stephanie

Hi Nelson,
You can't replace the current Anychart with FusionChart, but you can upgrade to a newer version of Anychart if you want.
If you want to integrate FusionCharts, you add javascript and a flash file to your page and provide xml (for ex from a process) to it. I believe Scott Spendolini had these steps in his presentation of ODTUG, which you can download from that site.
Regards,
Dimitri
-- http://dgielis.blogspot.com/
-- http://www.apex-evangelists.com/
-- http://www.apexblogs.info/

Java class integration with Oracle Identity Manager 9.1.0.2

Hello Friends,
I have a java class that is responsible for sending notifications, my question is how do the relationship of this class with the Oracle Identity Manager 9.1.0.2 so you can take the class and notify users when an application is approved or rejected.
Any recommendation for this process.
Thanks for the support
Edited by: JLK on Jun 12, 2012 5:20 PM

Hi
Java class integration with OIM happen through concept of adapters. You can go through OIM documentation of how to create adapters.
In your case you should create a process task adapetrs adn attach it on the Approved response code in your approval process.
Desingn Console --> Process management --> Process definition --> <Apprlication Process Ex: AD User>.
Alternatively you can also send notification using OIM OOTB email templates.
Regards
user12841694

Siebel Integration with Lotus Knowledge Management Tool

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