Siebel outbound configuration

Hi All,
Does anyone have an idea about how to configure Siebel to receive calls coming from Outbound dialer. In "CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted" guide one can find information about how to configure the def file to receive outbound calls, however when this is done siebel client is not able to receive any calls. Is there any additional configuration to be done on Siebel? i suppose outbound buttons should be added on the CTI tool bar.
Please help!

Slightly off-track.
Docs only mention silent monitoring (Unified CM method) possible from CTI-OS supervisor desktop on agent using the connector. How about other supervisory actions from CTI-OS such as barge, intercept, chat, etc
Thanks!
-JT-

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Siebel Software configuration management tool?

Folks,
Looking for any automated scheduling tool for Siebel Software configuration management. Any suggestions?
In detail, I want to move all objects including DB tables, alter column, index, LOVs, MVGs, Workflow, SIF, SRF all via a automated tool that can be scheduled; accept all dependencies and install automatically from DEV to QA/QC, Volume Test to production with no manual intervention.
Did anyone do this? Is it possible? What tool did you use?
Thanks.

Thanks for your input. Now that I understand ADM's capabilities; I have one more question -- is there a tool that is built on top of ADM that can also schedule the moves -- i.e., say if I have to move all the objects say at 11:00PM; is there a scheduling tool that I can use? A higher level tool all GUI based so that this can be done easily -- with someone who has no knowledge of cron or others like? Actually in the past I was responsible for Oracle ERP and we used Kanata which has these capabilities and I am looking for a similar tool.
Any input would be appreciated.
Thanks.

Siebel 8.1.1.11 • Error in Siebel Server Configuration

Problem Description
Hi,
I'm trying to make the Siebel Server Configuration for a new Development Environment.
After completing the Siebel Configuration Wizard I am having the following error:
2021 2014-05-28 12:40:21 2014-05-28 12:40:21 -0300 00000004 001 003f 0001 09 srvrmgr 3672 2404 D:\Siebel\8.1.1.11.0\ses\siebsrvr\log\srvrmgr.log 8.1.1.11 [23030] ENU
GenericLog GenericError 1 0000000553860e58:0 2014-05-28 12:40:21 (sccobjs.cpp (964) err=2555932 sys=0) SBL-SCM-00028: Key not found
GenericLog GenericError 1 0000000553860e58:0 2014-05-28 12:40:21 (samisc.cpp (284) err=2555932 sys=0) SBL-SCM-00028: Key not found
GenericLog GenericError 1 0000000553860e58:0 2014-05-28 12:40:21 (sasess.cpp (399) err=2555932 sys=0) SBL-SCM-00028: Key not found
Please can guide me to solve this problem
Kind regards,
Christian
Error Codes
SBL-SCM-00028
Problem Category/Subcategory
Installation (installation of FPs, QFs, PSs, Product Certification & Supported Platforms)/Siebel Server
Uploaded Files
File: srvrmgr.log;srvrcfg.log

Siebel Name Server Backing File
8.1.1.11 [23030] ENU
1.2
BAkAAAAAAAA=
Persistence=partial
Type=empty
[/enterprises]
Type=empty
[/enterprises/FUSION_SES]
Type=empty
[/enterprises/FUSION_SES/servers]
Type=empty
[/enterprises/FUSION_SES/servers/SIEBELSRVR]
Type=empty
[/enterprises/FUSION_SES/servers/SIEBELSRVR/parameters]
Type=empty
[/enterprises/FUSION_SES/servers/SIEBELSRVR/parameters/Host]
Type=string
Value="fusion_server"
Length=26
[/enterprises/FUSION_SES/servers/SIEBELSRVR/parameters/ServerDesc]
Type=string
Value="Siebel Server Profile SIEBELSRVR FUSION"
Length=78
[/enterprises/FUSION_SES/servers/SIEBELSRVR/parameters/Lang]
Type=string
Value="ENU"
Length=6
[/enterprises/FUSION_SES/servers/SIEBELSRVR/attributes]
Type=empty
[/enterprises/FUSION_SES/servers/SIEBELSRVR/attributes/SyncStartTime]
Type=string
Value="000100"
Length=12
[/enterprises/FUSION_SES/servers/SIEBELSRVR/attributes/Primarylang]
Type=string
Value="ENU"
Length=6
[/enterprises/FUSION_SES/servers/SIEBELSRVR/attributes/SyncPlannedCompletion]
Type=string
Value="000100"
Length=12
[/enterprises/FUSION_SES/servers/SIEBELSRVR/attributes/SyncEndTime]
Type=string
Value="000100"
Length=12
[/gateways]
Type=empty
[/gateways/default]
Type=empty
[/gateways/default/version]
Type=empty
[/gateways/default/version/VersionString]
Type=string
Value="8.1.1.11 SIA [23030] ESN"
Length=48
[/gateways/default/definition]
Type=empty
[/gateways/default/definition/name]
Persistence=full
Type=string
Value="default"
Length=14
[/gateways/default/definition/full name]
Persistence=full
Type=string
Value="Siebel Gateway"
Length=28
[/gateways/default/definition/description]
Persistence=full
Type=string
Value="Siebel Gateway Server"
Length=42
[/gateways/default/definition/enable state]
Persistence=full
Type=string
Value="enabled"
Length=14
[/gateways/default/definition/object id]
Persistence=full
Type=integer
Value=0
[/gateways/default/attributes]
Type=empty
[/gateways/default/attributes/UseDefault]
Type=string
Value="SBA_82"
Length=12
[/gateways/default/attributes/CreateDefault]
Type=string
Value="SBA_82"
Length=12

Siebel Server Configuration failed

I am able to configure Siebel gateway name server, siebele enterprise server,
but when i configure Siebel Server it shows execution failed...
Do i need ti install any language pack Siebel Server configuration? May be that is reason why i am not able to configure Siebel Server... If you think some another problem let me know...
Also i am configuring Siebel 8.0 for my oracleAS adapter 10.1.2.0.2.. is it fine?
Please help me out...
Your reply will be very much appreciated...
Thanx in advance...

On another note, I thought Siebel 8.0 needs to use a specific version of Oracle AS for Linux..
For all others the minimum is AS 10.1.3... You might have problems on your SWSE install.

Siebel Database Configuration Wizard closes automatically

hi all,
Siebel Database Configuration Wizard closes automatically at step when asked if the GRANTUSR.SQL script was alredy run. Before running the Wizard I already installed the Siebel Enterprise, Siebel Gateway, Siebel Server, SWSE Logical Profile and configurated them. The Siebel Database is available, tablespaces were created and I run the grantusr.sql and everything was OK.
I chose the option 'already run the grantusr.sql'. By doing this the Wizard closes automatically. No idea what's going on here.
Can anybody please help me? I've been sitting for hours trying to find out what happens.

hi WSiebel,
thanks for the explanation. I checked the logfile under \siebsrvr\log:
2021 2012-04-08 20:35:05 0000-00-00 00:00:00 +0200 00000000 001 003f 0001 09 sw_cfg_util 1524 2812 D:\sba80\siebsrvr\log\sw_cfg_util.log 8.0 [20405] ENU
NameServerLayerLog     Error     1     000000024f8105f4:0     2012-04-08 20:35:05     Unable to connect to the gateway server.
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:06     NSS - ErrCode 5009 SysErr 0
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:06     Validation failed : C028: Connection with Siebel-Gateway-Namenserver 粑GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:06     ValidateFailed for Gateway Nameserver-Adresse, error : C028: Connection with Siebel-Gateway-Namenserver 粑NameServerLayerLog     Error     1     000000024f8105f4:0     2012-04-08 20:35:17     Unable to connect to the gateway server.
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:17     NSS - ErrCode 5009 SysErr 0
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:17     Validation failed : C028: Connection with Siebel-Gateway-Namenserver 粑GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:17     ValidateFailed for Gateway Nameserver-Adresse, error : C028: Connection with Siebel-Gateway-Namenserver 粑NameServerLayerLog     Error     1     000000024f8105f4:0     2012-04-08 20:35:21     Unable to connect to the gateway server.
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:21     NSS - ErrCode 5009 SysErr 0
GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:21     Validation failed : C028: Connection with Siebel-Gateway-Namenserver 粑GenericLog     GenericError     1     000000024f8105f4:0     2012-04-08 20:35:21     ValidateFailed for Gateway Nameserver-Adresse, error : C028: Connection with Siebel-Gateway-Namenserver 粑
I don't think, that that is the cause of my problem. Even when I started the Siebel gateway, the database configuration wizard doesn't work appropriately.
Sievel server and Oracle Database are in the same machine (a Windows XP Professional, 32-bit-virtual machine). I haven't installed the Oracle 10g Enterprise edition. Should I install the Oracle client as well?.
In my case the ODBC connection, the DSN Name is Enterprise Name_DSN: Siebel_test_DSN and points to the Driver: Oracle in OraDb10g_home3. The connection works for siebel/siebel, sadmin/sadmin, but not for sys/mypassword (sorry I am not a Database crack).
I also tested the connection with the odbcsql as in your email indicated. The connection works when trying with siebel/siebel and sadmin/sadmin (user/password).

ATG Integration with Siebel Product Configurator

HI All,
we are looking our the possibility to use Siebel Product Configurator with ATG. I have some questions for the same.
1. Is ATG 10.1.2 provides OOTB integration with Siebel Product Configurator in such a way that ATG will be front end and order capturing system and SIebel Configurator to provide the configurable SKus and products
2. As per documentation for we need to buy seperat license for Siebel Product configurator? is it correct ?
3. Is it neccessar to buy Siebel CRM , if we have to use Siebel product Configurator ?

hi Praveen,
Did you got any answer for this?
Cheers,
J

Siebel CTI configuration and CTI load testing

Our project requires Siebel CTI configuration and CTI load testing.
In order to test Siebel application without CTI we use Load runner for load testing but it dosn't suit for Siebel CTI.
Could you please give us any advice about testing tools and metodology for load-testing the SIEBEL CTI integrated with Genesys?
Thanks in advance.

Hi guys,
I'm Paul from Neotys. We've just released a new version of NeoLoad our load testing tool, with a dedicated module for Siebel testing (http://www.neotys.com/product/technologies-siebel-load-testing.html).
As you know, Siebel apps have a particular encoding of parameters in HTTP. With this new module, NeoLoad is automatically handling their correlation.
This should simplify your design of test scripts.
You can download it from our website (http://www.neotys.com) and give it a try.
I'll be happy to get your feedback!
Thanks,
Paul

Siebel outbound web service question

I'm writing a customized 'SendMailing' outbound web service. I have tested my web service with stand alone client, and now I want to integrate it with siebel. My step is:
1 configure the SendMailingService in Administration -> web services -> outbound web services, in Service Ports panel I set the Address of the 'SendMailing' to my Web service endpoint, such as http://myhost/Siebel/SendMailing?WSDL
2 configure the Email Marketing Server (in 'Administration -> marketing ->servers), set 'SendMailing' (outbound web service port) to 'Email sending daemon(ESD)', and other parameters such as from address.
3 create an email treatment which use the configured email marketing server as the delivery profile.
4 create a campaign with the created treatment and assign a list to the campaign.
5 load the campaign
6 launch the campaign.
after the 6th step is done, nothing happens - no error message, no logs found, the campaign status still remains 'in planning'.
some other clues:
1 when I do the 'test email' for the email treatment, the following error log is found:
ObjMgrLog Error 1 000009ec4bf10fc5:0 2010-05-25 08:16:35 (httptransport.cpp (1631)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'
ObjMgrLog Error 1 000009ec4bf10fc5:0 2010-05-25 08:16:35 (httptransport.cpp (981)) SBL-EAI-04117: HTTP Request error during 'Submitting Data Send HTTP request': 'Status code - 500'
ObjMgrLog Error 1 000009ec4bf10fc5:0 2010-05-25 08:16:35 (soapbinding.cpp (564)) SBL-EAI-04304: Unknown Part 'http://www.bea.com/servers/wls70/webservice/fault/1.0.0:stacktrace' for operation 'createMailing' exists in SOAP message.
ObjMgrBusServiceLog Error 1 000009ec4bf10fc5:0 2010-05-25 08:16:35 (outdisp.cpp (209)) SBL-EAI-04308: Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "[Server CodecHandler] Failed to decode
-> Unable to find xml element for parameter: options
I guess siebel does try to invoke the outbound web service for the 'test email', but it seems do nothing for regular campaign launch.
Did I miss anything? please help! thanks in advance!

I have known the reason of the error logs: the soap message sent by siebel lacks 2 parameters. The 2 parameters should be contained in the soap message with a value of null or empty if they are really empty, but the siebel removes these 2 parameters from the soap message. So the soap stack of my client refused the soap request. I think this should be a siebel bug.
Now my question becomes why I can't launch a campaign? I followed the steps of 'create offer' -> create campaign -> associate the offer with campaign -> assign a list->allocate a list->load campaign -> launch campaign. but the campaign just keeps 'In planning'.
Did I miss anything? Or where can I find some clues? such as logs...

ODBC failure at siebel database configuration

Hi all,
I am installing siebel 7.8.2 in my system. I am using oracle 10g...
I have installed siebel gateway name server .
After siebel server installation and configuration,
I was checking for ODBC connectivity as given in manual but i am getting the following error:
Cannot validate username/password combination.
HY000: [DATA direct] [ODBC Oracle Driver][Oracle] Ora-12538: TNS: no such protocol adapter
further details are:
I have installed Oracle 10g application server(both oracleasinfra and oracleasmidtier)... my oracle_home is oracleasinfra... and my running listener is also infrastructure listener... and my siebel database where i have run grantusr.sql script is also database which is in oracleasinfra...
Please help me out?

Hi all,
I am installing siebel 7.8.2 in my system. I am using oracle 10g...
I have installed siebel gateway name server .
After siebel server installation and configuration,
I was checking for ODBC connectivity as given in manual but i am getting the following error:
Cannot validate username/password combination.
HY000: [DATA direct] [ODBC Oracle Driver][Oracle] Ora-12538: TNS: no such protocol adapter
further details are:
I have installed Oracle 10g application server(both oracleasinfra and oracleasmidtier)... my oracle_home is oracleasinfra... and my running listener is also infrastructure listener... and my siebel database where i have run grantusr.sql script is also database which is in oracleasinfra...
Please help me out?

Siebel database Configuration wizard unable to identify index tablespace

Hi,
I'm installing Siebel CRM 8.1.1 on AIX platform. We have RAC enabled database at backend and in that two tablespace has been created, one for data and another one for index. Now in the database configuration wizrd where we have to provide the name of both tablespaces; we provide the name of data tablespae in the Table Tablespace filed and index tablespace in the index tablespace filed of the configuration wizard. Now when we click on the next button. The configuration wizrd gives error of unable to identify index tablespace.
Why is this happening as index tablespace is properly created in the database. Please help me in this. You quick respance will be highly appriciated.
Regards,
Abbasi

I thought it might be. grantuser.sql generally needs to be modified to suit the underlying database configuration. Glad you got it working.

JMS Outbound Configuration Errors

I'm conducting some tests on JMS Outbound queues with a CEP server. After following the Developer's Guide manual for setting up a JMS Outbound Queue on a CEP server, I'm receiving the following errors on startup:
*<Oct 6, 2010 4:20:12 PM EDT> <Error> <Deployment> <BEA-2045010> <The application context "XMPPMessageEPN" could not be started: org.springframework.beans.FatalBeanException: Error in context lifecycle initialization; nested exception is java.lang.Exception: Error initializing JMS connection: javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://localhost:7001: Destination unreachable; nested exception is: java.net.ConnectException: Connection refused; No available router to destination] javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://localhost:7001: Destination unreachable; nested exception is: java.net.ConnectException: Connection refused; No available router to destination]*
I assumed this was all I needed to do. Are there some settings missing for configuring a JMS Outbound Queue that are not in the documentation?
Thanks -- Jim L.
Spring File:
<?xml version="1.0" encoding="UTF-8"?>
<beans xmlns="http://www.springframework.org/schema/beans"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:osgi="http://www.springframework.org/schema/osgi"
xmlns:wlevs="http://www.bea.com/ns/wlevs/spring"
xsi:schemaLocation="
http://www.springframework.org/schema/beans
http://www.springframework.org/schema/beans/spring-beans.xsd
http://www.springframework.org/schema/osgi
http://www.springframework.org/schema/osgi/spring-osgi.xsd
http://www.bea.com/ns/wlevs/spring
http://www.bea.com/ns/wlevs/spring/spring-wlevs-v11_1_1_3.xsd">
<wlevs:event-type-repository>
     <wlevs:event-type type-name="XMPPMessageEvent">
     <wlevs:class>com.enernoc.cep.message.event.XMPPMessageEvent</wlevs:class>
</wlevs:event-type>
</wlevs:event-type-repository>

<wlevs:adapter id="XMPPMessageAdapter" class="com.enernoc.cep.message.adapter.XMPPMessageAdapter" >
<wlevs:instance-property name="hostName" value="talk.enernoc.net"/>
<wlevs:instance-property name="userName" value="oracep"/>
<wlevs:instance-property name="userPwd" value="HKVJqLcX9D4="/>
<wlevs:instance-property name="waitTime" value="15"/>
<wlevs:instance-property name="diagnostics" value="false"/>
</wlevs:adapter>
<wlevs:channel id="XMPPMessageChannel"
event-type="XMPPMessageEvent"
max-threads="3"
max-size="2048">
     <wlevs:listener ref="JMSOutboundXMPP"/>
<wlevs:source ref="XMPPMessageAdapter"/>
</wlevs:channel>
<wlevs:adapter id="JMSOutboundXMPP" provider="jms-outbound"/>
</beans>
Config File:
<?xml version="1.0" encoding="UTF-8"?>
<n1:config xmlns:n1="http://www.bea.com/ns/wlevs/config/application">
<jms-adapter>
<name>JMSOutboundXMPP</name>
<event-type>XMPPMessageEvent</event-type>
<jndi-provider-url>t3://localhost:7001</jndi-provider-url>
<destination-jndi-name>XMPPMessageQueue</destination-jndi-name>
<user>xmppuser</user>
<password>password1</password>
<delivery-mode>nonpersistent</delivery-mode>
</jms-adapter>
</n1:config>

Hi Seth,
I'm trying to create a local JMS queue on the CEP server that others can subscribe to. Why would I need WLS to do this?
--Jim L.

Siebel outbound web service real example

Can anyone point me to a real outbound web service example/tutorial. I created a simple web service (get date service) in Java that I want to call from Siebel.
I imported the WSDL into Siebel tools using the wizard and got the business service and integration objects generated.
Now, how do I test the web service in Siebel? Any help is greatly appreciated!

Just a further note: will poking around the log files (PSCcObjMgr_enu_0011_11534346.log) I found the following. I confirmed that I can perform the web service outside of Siebel (using soapUI tool). Its a very simple service that just returns today's date. What am I doing wrong?
ObjMgrLog     Error     1     000000e047c70c68:0     2008-02-28 14:28:34     (httptransport.cpp (1558)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'
ObjMgrLog     Error     1     000000e047c70c68:0     2008-02-28 14:28:34     (httptransport.cpp (949)) SBL-EAI-04117: HTTP Request error during 'Submitting Data Send HTTP request': 'Status code - 500'
ObjMgrBusServiceLog     Error     1     000000e047c70c68:0     2008-02-28 14:28:34     (outdisp.cpp (201)) SBL-EAI-04308: Operation 'getDate' of Web Service 'http://datespackage/.GetDatesWS' at port 'GetDatesWSSoapHttpPort' failed with the following explanation: "Missing body information".

UCCX Outbound configuring

Good day!
I try configure outbound campain on UCCX
8.5.1.11003-32
UCCX call customer but does not pass RTP. We use SIP trunk beetwen VG and CUCM.
When we call to RP from internal phone we can hear IVR. Outbound Campign use same application.
What could be the cause?
Other call through this VG and SIP trunk work fine.
I have attached debug ccsip from VG and shr run.

I had the same issue.
It seems that it's related to the CPA support of your SIP Gateway.

Siebel Correspondence - configure to use WebCenter Content (UCM)

Hi,
Is it possible to configure Siebel Correspondence to use Oracle WebCenter Content (aka UCM)?
I can find information on using the attachments functionality but nothing on Correspondence.
Has anybody found any information on this integration and managed to get it to work?
Regards,
Dave

Hi bssr
Thanks for your reply.
I understand that i have differents commit drivers but at the end Webcenter Capture will always communicate with UCM, since you link WC with UCM to get configuration profiles, fields etc.
Regards
Carlos

Siebel outbound error

Hi All,
has anybody encountered the following error when renaming the "dialing list" file to receive an outbound dialer call on Siebel Client?
09:43:15 pg3A-pim1 HEARTBEAT_RESP message received from MR application does not correspond to an outstanding request. Ignoring.
Thanks in advance,

Hi Fabien,
I am Cisco SE in India just want to have a chat with you for 10 minutes can please you share your number on my email [email protected]

Siebel outbound configuration

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