Siebel screen refreshing automatically

Hello experts,
I need some guidelines to resolve an issue. Customer has done fresh installation on Solaris for Siebel 77212 version. Same configuration like SRF/database/templates etc have been used for new environment, even the same obj mgr cfg files with identical parameters. Now, in new environment siebel screen refreshes irrespective whether session is idle or active, and takes screen back to Site Map. Refresh rate is not consistent ranges from 5 minutes to an hour at times. Customer confirmed issue is not reproducible with following parameters on old environment:
Application Message Bar Flag = User Enabled
Application Message Bar Update Interval = 120 seconds
ConnectIdle = -1
eapps.cfg SessionTimeOut = 10800
Can you please help me to give some directions to troubleshoot the issue ? ISP search did not produce helpful KM/documentation.
Many Thanks,
Chaitanya

What is the SessionTimeOut value in the current environment?
With the Message Update Interval set lower than the SesionTimeOut you keep the session alive.
Without the Message Bar and a low value of SessionTimeOut you can encounter the described behaviour.

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