Sigh.. returning Pre Plus to Verizon...

So a few weeks ago I got a Pre Plus to try out. I'm getting tired of my Nexus One's foibles and general bugginess.
I got the Pre Plus from Verizon mainly because I *need* at least 16G of storage internally (whether it's built in or done with flash storage). So the Sprint Pre is out.
Over the past two weeks, I grew to *love* the Pre Plus. I was ready to transfer my number to Verizon, and bring my wife's line over with me.
However, due to the fact that Verizon is crippling GPS access, I will not keep this phone:
http://www.precentral.net/3rd-party-apps-cannot-access-agps-verizon-palm-pre-pixi-plus
It's sad that Verizon is so short-sighted, that they'd lose a customer willing to pay $100/month for cell phone service, over a measly $10/month app.
Maybe if the Pre Plus ever actually comes out on AT&T, I'll check it out again.

I've had my Pre only a few days and saw the threads about the GPS crippling.  But I tried two GPS applications this evening (Weather Channel and Google Maps), went outside, and after about 5 minutes the map showed me located perfectly.  I did have VZ Navigator up (Note: I am NOT a Navigator subscriber--just had it open on the "Accept" or "Decline" opening screen).  I have not taken the time to fully test the results without VZ Nav running.  But you may want to test this possible work-around until Verizon sees the error of its ways.
If I get a chance to test it without VZ Nav open in that manner I will report back.

Similar Messages

  • SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

    I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
    The Verizon phone is my second Palm Pre.  (The original Palm Pre which came from Germany worked perfectly with Companion Link).
    The Verizon Palm Pre is a Palm Pre Plus.
    As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
    I started out with Companion Link software Version 3.0 Build 3096  -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
    The Companion Link software is configured to ONLY synch one way
    FROM my Palm Desktop on my computer to the phone via USB
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    When I synch the Palm Desktop to the Palm Pre the following occurs:
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    The contacts do NOT synch properly. 
    I have 1,500+ contacts in my Palm Desktop. 
    For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear.  But I have the option to link additional contacts under John Davis if desired (AS IF!!).
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    I have tried synching from different computers
    I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
    I have run Web OS Doctor
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    Every time the phone does exactly the same thing described above.
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                Web OS:     Added             1543/1543    Contacts to the phone
                PC:              Updated          1232/1232     Contacts
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    Palm says it is the Companion Link third party software.
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    -  I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers.  (I don’t believe this)
    -  AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
    Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
    This does appear to be the Synergy feature run amok.  But how to correct it???????
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    If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
    Does anyone out there please, please, please have a solution or a suggestion that will help?
    Post relates to: Pre Plus p101vzw (Verizon)

    Hello,
    I am almost as frustrated as you.  Purchased my pre plus back in may and bought the companion link software immediately  ( I have synced via usb for years on other palms to lotus notes)  All the information from companion link states that it does the job.  I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link,  IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers.  NOTHING WORKS.   Probably been through all these steps listed 50 times by now.  Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work. 
    I am extremely disappointed in my pre because of this.  I did my research before making my purchase, it appeared possible.    I WAS a long term palm user.  Currently looking at new phones and never again a palm.  Companion link should be more careful about what they say they can do.  One of the service techs actually told me that if I wanted it to work I should ditch my palm.  That's service for ya.
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  • Palm Pre Plus (Verizon) won't connect to Exchange Server

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    Post relates to: Pre Plus p101vzw (Verizon)
    This question was solved.
    View Solution.

    Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2. 
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    Message Edited by tjp2176 on 01-28-2010 08:03 PM

  • Now Palm Pre Plus, can I remove Palm desktop?

    OK, newbie here.  I just switched (successfully) to Pre Plus on Verizon (from Treo).  All my data (contacts, calendar etc) is in Outlook.  I use Companionlink to sync Outlook-to-Google-to-PalmPre.  Works beautifully, all my data is in both Outlook & on my Pre & syncing back/forth. 
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    sonnytris1, are you using Companionlink software?
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Pre Plus contact list/category concern

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    Post relates to: Pre Plus p101vzw (Verizon)

    Welcome to our world...lol (Palm Pre owner since June 09)
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  • Pre plus no voice calls connect

    I know someone has had this problem before, but so far there is no real solution.
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    ran through the reprogramming
    reset the Sid
    verizon tier 2 support gave up and said they wouldn't be able to help any more, so I'm stuck now.
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    Post relates to: Pre Plus p101vzw (Verizon)

    Do you hear any sound at all from the phone?
    Could be the headphone jack is stuck.
    WyreNut 
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Pre plus changes accounts

    We have 2 pre plus's that we use for business to place orders online. We have over 100 dealers, and when we sign into a dealer account to place an order, the phone will revert to a previous dealer account and if we don't catch it, the order will be placed for the wrong dealer. I have already had to drive over 300 miles to deliver a package that was shipped wrong. This is only an issue with the phone and has never happened when using our computers. When it happens, the phone will not correct itself without pulling the battery and starting over, it continues to go back to a different dealer than who we are signed into. We have tried a full reset of the phone with no change.  Any advice? Thanks
    Post relates to: Pre Plus p101vzw (Verizon)

    Yes I've tried this many times, but the problems remain. I haven't been able to save bookmarks since I mistakenly deleted the ones that came pre-installed in the Pre within a week of when I received it. The same for History. The only way I can save bookmarks is to put them on the Launcher. Is there somewhere else I should be looking for "preferences" or "settings" that would get these two things to work?
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    The back-up itself won't work manually, it just shows "Preparing" and doesn't progress. It sits there for hours until I close the screen.  The daily backups aren't occuring either, and I leave the phone on and not in airplane mode.
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  • Palm Pre Plus turned off and it doesn't turn back on

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    Post relates to: Pre Plus p101vzw (Verizon)

    Hello lafan and welcome to the forums,
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    Colapop

  • Can't download music on palm pre plus

    I can't transfer music from compute to my palm pre plus. Even with windows media or itunes. My palm doesn't reconize it as a mp3 file so it doesn't registerer on my phone as musi file. I did click and drag to my phone and also use windows media to sync media but my palm pre plus isn't regonizing it and it's not on my phone and I'm using my usb to connect to my computer. Any suggestions except to get new computer.
    Post relates to: Pre Plus p101vzw (Verizon)

    I suggest you check the file format your music is saved as.  Windows Media Player defaults to .wma files, not .mp3.  To change WMP, go to: Tools/Options/Rip Music tab.  Change the "Rip Settings" format to MP3.  The Pre will not accept Microsoft .wma files.
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Put music on Pre Plus from computer, I open "Music", it shows up normally for half a second, then says: "Your music library is empty"?

    I plugged my Palm Pre Plus into my computer and copy & pasted 17 songs from an album onto my "PRE PLUS" album.  After this, I right-clicked the "PRE PLUS" album and hit "eject", the way my phone says to do it.  The songs were put onto my phone, but when I went to "Music" on my Pre, it shows up normally, showing:  "Shuffle All / Artists / Albums / Songs / Genres / Playlists / Amazon MP3" but for less then a second.  I only managed to read all of that because I backed out of the card and read it like that small, but as soon as I open it back up, it changes and says "Your music library is empty." It does that every time. How can I make it stop changing to "Your music libary is empty" and listen to the songs that are actually on my Pre?  Can I have an explanation on why this is happening?
    Post relates to: Pre Plus p101vzw (Verizon)

    The same thing is happening with my pre plus, I followed all the steps and it recognized my music as well, but for a second. Now whenever I launch the music app it says "your music library is empty" all the music files are mp3

  • Is retaining hotsynch an option with the pre plus // how to handle syncing 2 devices to one data source

    I just bought two Palm Pre plus' from Verizon.  I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
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    Robaerie wrote:
    I just bought two Palm Pre plus' from Verizon.  I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
    Assuming you mean you wish to continue using Palm Desktop or M$ Outlook to sync your data to your new Pre phones, you should review this stickied thread near the top of this board.  It discusses several third-party solutions for continuing to use desktop synchronization instead of using a Google account.  Note, these solutions sync directly to the Pre's contacts and calendar databases, rather than synchronizing with the Classic application, which as mentioned above is also an option.
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    Can't speak for everyone, but I am comfortable with my stuff on Google.
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    You can easily do this with Google, by one of two ways I think: either setting up each family member's account separately, directly on your device, or by sharing the Google calendars in your own google.com account.
    Lastly...please don't cross-post the same (or essentially identical) question in more than one thread.  It clutters up the forums, dilutes your responses, and does not increase the visibility of your question.  Thanks.
    smkranz
    I am a volunteer, and not an HP employee.
    Palm OS ∙ webOS ∙ Android

  • T/X to Pre Plus + 3rd party software

    Had a T/X and just got the Pre Plus. Need to add software from Stacworks, Handbase, and Handango, but when I download the needed files, I am told there is "no handler" for the files.
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    Post relates to: Pre Plus p101vzw (Verizon)

    Hello mothercat, Welcome to the Palm Support Community.
    The Pre Plus does not run PalmOS, but runs an entirely new Operating System called "webOS".  The programs you mention (unless you have brand-new webOS versions) will not run on the Pre Plus.
    You do have a slim chance all these programs will run in a PalmOS emulator for sale called "Classic" from a company named "Motion Apps".
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • GPS is completely malfunctioning on Pre Plus

    Up til December the GPS was working fairly well, but since the new year it is driving me nuts. It never gets any signal most the time, and when it does, it tells me I'm at the last place it was working. For example, I'll get it to work at the office. It stops working. I get home, and it gets a signal, but it still thinks I'm at work! And Vice versa. I downloaded the GPS fix app to see if it would help, and it does keep the GPS more active but the same problem occurs where it thinks I'm in my previous location and won't refresh at all or loses signal immediately. I'm paying a high fee for this phone plan and half my applications can't even get a reliable GPS signal. WebOS is great but I'm close to my last straw with this phone. Am I covered for repairs or a new unit with the warranty if it has been less than 1 year?
    Post relates to: Pre Plus p101vzw (Verizon)

    Hello dystopia:
           I also have a VZW Pre and was able to resolve my issue by shutting off GPS and doing clean restart, turn on Location Services, Open VZ navigator accepting the locator if it shows but not the "Buy", with no GPS apps open,  Open phone and dial ##477# Wait for fix and open your app. I also leave my VZW navigator minimized in the background. This has been a Verizon AGPS issue for a while and should be addressed in the 2.x webOS OTA release. Please, watch the Feb.. 9th Palm Announcement Event in San Francisco for further details on a possible more specific release date. I am waiting for the fix... Just like you
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  • Palm Pre Plus: why have it Verizon if it`s no good for your customers?

    I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the  phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is  suggested I buy a new phone. What about this phone Verizon phone  it`s 3 months old and still under warranty.  I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

    Unfortunate to hear your stories re: the palm pre plus.
    On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
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    Hope this helps.

  • Palm! Where can I find a fully-functional Pre Plus????

    Yes, I've posted this in a sub-topic and now I'm creating a new thread because I've had enough!  I once considered myself a big time Palm supporter - but I do not know how much more I can keep my head up with this Pre Plus.
    I'm spending WAY too much time at the Verizon store and not enough time with my phone at work.  I'm very close to returning everything. I love webos but cannot bear to deal with this palm hardware anymore.  The shady construction and poor build quality on ALL of the phones I've received over the past 3 weeks has left me with no confidence anymore in the hardware.
    I have had my first phone returned with network problems - the phone would not receive data and the camera on the back was in the lower right corner of the opening - as if someone dropped it.  I returned this phone, only to get another phone with keyboard problems and sporadic lockups.   Today I just went into the Verizon store to replace the last defective one, only to receive yet another defective one.  The left side of the display was seriously discolored. I showed the technician at Verizon and he agreed there was an obvious problem. He then took my phone back a 3rd time, replaced it with another one and it still has a light bleeding/discoloring problem on the left side. It's not as bright as the first one, but it's definitely there.  I also see some light issues on the bottom of the screen as well (The discoloration is easily seen when going through interactive tests and displaying the "green" color.  The Verizon store was just as frustrated as I was but wouldn't let me get yet another device from their store and told me that this was a feature of the phone.  The gentlemen I worked with apologized severely, knowing it was definitely a build quality, but also admitting that he couldn't do anything because the store manager was done giving me more phones. His reaked of embarrassment!  I was tired of arguing with them, even KNOWING my first two phones did not have this problem and their floor model didn't either.  They even tried to convince me that the floor models are different... whatever!  I took the phone and left and now I am dealing with even more issues. (Been working on this phone today for over 8 hours)  I cannot get it to sync with my google calendar anymore (despite all the forums suggestions), and icons are being thrown all over my launcher (appearing then disappearing, etc)
    I'm really upset that now I paid this much for a phone and I can't even get a good quality unit. I've spent well over 30 hours with defective phones, between driving to the stores, waiting in the stores and testing them on the road.  I've fallen WAY behind at work dealing with these issues and having to read all the forums online for fixes to problems for a BRAND NEW PHONE.
    Palm - you have a SERIOUS manufacturing problem with your hardware.  I won't even go near the GPS problems.  I've already accepted the fact that GPS doesn't work on any Pre Plus phones (how sad is that?).  I've tested it on all 4 devices I've received, not to mention the 2 additonal floor models in the Verizon stores, and NADA.  It either doesn't work at all or it's about 1/2 to 1 mile off.
    I'm beginning to think the PLUS in PRE means MORE PROBLEMS.
    I just can't keep going back to the stores, this is frustrating!!!!!  I only have less than a week before 30 days is up.
    I'm not one to complain like this, but I've just about had it.
    PALM - WHERE CAN I GET A FULLY FUNCTIONAL PRE PLUS?!?!?!

    I sure hope you bought to $7.99 protection plan...

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