Sign in Failed - Folio Builder!

Hi,
I have trying to help my client to use Folio Builder to create Folios and publish them onto iPad.
He created login on acrobat.com and all works fine online.
But when he tries to login into folio builder in InDesign with same login information, he gets 'Signin Failed...Please try again' message.
I tried my login (which work on my machine) and it failed as well. We try all latest updates still no luck.
It looks like high security firewall/proxy settings though we tried disabling local firewall but no luck.
Can anyone tell me the port number Adobe uses to login from Folio builder so that we can open it in Domain level firewall?
Much appreciated.
Thanks,
Kumar

Hi Kumar,
Could you provide me with some more information to help us narrow down the problem for you?
- What build of the Folio Builder panel do you have installed?
When you open the panel, at the bottom there is some grey text that is the version. The latest version is 3.3.0.20110622_m_659505. This panel comes with version 1.1.1 of the Folio Producer tools.
- Have you installed all the Adobe updates?
Under the Help menu of InDesign, there is an "Updates..." menu item. Run this and see if everything has been updated for InDesign
- Are you able to sign into other extensions?
Open the CS Review panel (Window > Extensions > CS Review) and see if you are able to log in to that panel. When you are signed in, the CS Live menu in the upper right of InDesign will change icons and have have a filled in blue circle.
Thanks,
S

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Hi Christophe
Yes, I can log into the account on digitalpublishing.acrobat.com with out
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2014-11-28 11:21 GMT+01:00 Christophe_Jossic <[email protected]>:
Problem with signing in to folio builder, indesign. created by
Christophe_Jossic <https://forums.adobe.com/people/Christophe_Jossic> in *Digital
Publishing Suite* - View the full discussion
<https://forums.adobe.com/message/6968931#6968931>

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I am using CS5.5. I originally installed V1.01. This didn't allow me to log in so I downloaded 1.13.2. - I can't install this because I don't have OS 10.6!!
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Hi Kumar,
Could you provide me with some more information to help us narrow down the problem for you?
- What build of the Folio Builder panel do you have installed?
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S

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Please help!!!

I’d like to try to summarize various issues related to FBP sign-in failures reported in this thread to hopefully provide better clarification on current known issues and their workarounds. From what we know so far there are 2 distinct issues wrt FBP sign-in failure with different workaround:
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Apply the cleaner @ http://www.adobe.com/support/contact/cscleanertool.html
Reinstall Adobe Creative Suite
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I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
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Sign in failed. Please try again.

Hi all,
Firstly, I apologise if this question has already been answered but I cannot find a solution anywhere on the DPS forum. Everytime I try to sign into the Folio Builder Panel, I get an error message Sign in failed. Please try again. I know that my adobe details are correct (I wouldn't be able to post this if they weren't!) and I am fairly confident that I am running the latest version of the Folio Builder Panel (1.1.6). Can anybody please give me a solution to why this error message keeps appearing as it is really starting to annoy me! . For reference I have included a screen shot of the sign-in screen and error message.
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Stewart.

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Sign in failed Please try again with latest version please help?

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I keep getting Sign in failed. Please try again.
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Hi, i am facing the same problem since monday, I have just reinstalled everything: Folio Producer, Folio tools and ADOBE DESIGN PREMIUM CS5.5.
I was confident that it would be solved and when i tried to sign in on folio builder, it kept the same
"sign in failed. Please try again."

Problem with login in Folio Builder after update to v26

After updating to v26 I can't sign in to Folio Builder. Whan I press «sign in» either in panel or in panel menu, nothing happens.
Help please!

You can try downgrading to downgrading to older version:
Mac: http://download.adobe.com/pub/adobe/dpsdesktoptools/mac/2.06.1/AdobeDigitalPublishingPatch -All.dmg
Windows: http://download.adobe.com/pub/adobe/dpsdesktoptools/win/2.06.1/AdobeDigitalPublishingPatch -All.zip
Update:
If you have cracked (Illegal) InDesign, I wouldn't work. If you don't know, if it is cracked, go to help section and look for Log In and Update buttons, when they are disabled. If they are, you have cracked (Illegal), you need to buy InDesign.

Sign in Failed - Folio Builder!

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