Sign in failed - Unknown server error (-2) when trying to sign in to new playbook

I get the message "Sign in failed - Unknown server error (-2)" when I try to login to the Blackberry ID page of a new playbook during initial setup. This prevents me from continuing and using my device. A similar error message appears when I tap "Forgot password?" which is An unknown error has occured. Please try again (-2)
I have tried what others have done when they have unknown error (-6) which is turn off playbook and plug into desktop manager then update to reflash, but I continue to get the same error.
I know my BB ID username and password are correct because I can login to the web with them. Not sure what to do next.

Just to test the simple things first, did you try to sign in using another credential?
If only yours fails, then is a RIM issue, otherwise is indeed your Playbook failure.
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.
BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10

Similar Messages

  • Sign in failed : unknown server error (-6)

    Hello,
    am facing lot of huddles with the initial setup in my playbook.. Now i completed the s/w updates and installed the new s/w. but now facing one more problem. when i enter my blackberry UserID and password on the blackberry ID page., i get an error message as Sign in Failed! Unknown server error (-6). wanna to know why this error messasge poped up ? and the resolution. I went through many posts on this and tried to install desktop manager 6.0.1 but failed in installing in my PC (XP SP 3). some issue with cerificate..as windows doesn't validate the certificate..
    I don't understand setting up the initial setup in BB PB is why so complex and miserable ?
    Please help me with strong solution.
    Thanks in advance..

    Marju006,
    Is this the full error message displayed when trying to login? 
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Error 400 when trying to sign-in to Adobe Photoshop 9 [was:Error]

    Getting an Error 400 when trying to sign-in to Adobe Photoshop 9.  What is the problem?

    http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

  • HT204053 I am getting an error message when trying to sign into my icloud. Help

    Why do Iget an error message when trying to sign in my icloud?  Can you also tell me how to combinned my icloud accounts?

    If they were in your camera roll and on your phone when you last backed up, they would be included in your iCloud backup.  If you restored the entire backup you should recover them.

  • Keep getting error message when trying to sign in to make a Genius Bar Reservation

    Keep getting error message when trying to sign in to make a Genius Bar Reservation

    Make the reservation by phone. 

  • Error 400 when trying to sign in

    hi,
    i"m getting error 400 when trying to sign in the iTunes Music store. I'm using a free .mac (so not a full paying .mac acount) account to sign in.
    anyone else seeing this error
    marc
    us store

    Awesome! Thanks for the tip. I was having a similar issue with that error code amd deleting those cookies from Safari fixed it.

  • I get an error message when trying to sign into the support community with another Apple id. On the pick a username screen I get "an account utilizing this address already exists...." despite trying a few usernames. Anyone know how I can resolve this?

    I get an error message when trying to sign into the support community with another Apple id. On the <pick a username> screen I get "an account utilizing this address already exists.Only one account per email address is allowed on the Apple Support Communities" despite trying a few usernames. Anyone know how I can resolve this?

    This problem has been driving me demented. The instructions that Ivan gives have partially worked for me. By following his link
    "How to find out if you have multiple Apple IDs" I was able to identify that yes I did have two apple accounts using the same e mail address. One was very old that I used to use for the forum boards and one is my much more recent ID that I use for everything these days. So I changed the e mail address for the old account which is associated with these discussion boards and that's the account that I am now posting this from. However even though the two accounts now have different e mail addresses when I try to log onto the boards with my more recent main apple ID I still get all the same errors as described at the start of this thread by rodgers_j. And of course that's the one I want to use so that I only have one itunes account for everything.
    So if anyone has any more hints I'd be very grateful.

  • I am getting iTunes "error 5002" when trying to sign in on my computer, and cannot sign into my account on my iPod. What's wrong?

    Hello!
    When I try to sign in to my iTunes account on both my computer, an error pops up saying,
    "We could not complete your iTunes store request. An unknown error occured (5002)
    There was an error in the iTunes store. Please try again later."
    When I trying signing into my account on my iPod, I get a message saying,
    "Cannot connect to iTunes store"
    I have seen across the internet that this has happened while trying to purchase things, but I can not even sign in!
    I have also seen a case just like this, but many, many people were having that problem at the same time.
    It seems like right now, only I am having this issue.
    I can sign into my mother's iTunes account perfectly fine. ( I was using her account for a while, until I decided to switch to my own)
    I have had an apple ID for a while now, but never have used it for iTunes.
    I can sign into the "my apple id" website perfectly fine, just not iTunes on my iPod or computer!
    I can not even sign into the appstore! (When trying to sign into the app store, it just says an unknown error occured, it doesn't say 5002)
    What shall I do?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
    /var/log ▹ appstore.log
    from the hierarchical list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • TS4403 what does "you can not sign in because of server error" mean? I cannot sign in to icloud control panel. how do I fix this?

    Why do I keep getting a "you can not sign in because of server error" when I try to turn on my icloud control panel from my Windows 7 PC?
    I'm able to log in from my browser, why not from control panel?

    Hello, Sameh.tolba. 
    Thank you for visiting Apple Support Communities. 
    I would recommend going through the troubleshooting steps in the two articles below when experiencing this issue. 
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/ts4123
    iCloud: Making sure that iCloud works with security software in Windows
    http://support.apple.com/kb/TS4175
    Cheers,
    Jason H. 

  • Error message when trying to sign in with iTunes: ConnectionManager::invoke::failed to find service connection url.

    I recently signed out of itunes on my imac and when i tried to sign back in i get the error message: ConnectionManager::invoke::failed to find service connection url. If i try again i get another box asking if i've forgotten my password. But my password is definitely right as i just used to it make an account on this support page. Any simple ways of fixing this?

    Just to test the simple things first, did you try to sign in using another credential?
    If only yours fails, then is a RIM issue, otherwise is indeed your Playbook failure.
    --- Catalonia, next state in Europe ----
    Use the "solved" or "Like" icons if my answer helped you.
    BES10 administrator for several customers.
    "SMPTE Calculator" timecode APP developer for BB10

  • Error message when trying to sign into Messages

    I just downloaded OS X Maverick for my MacBook Pro and along with this I got the Messages App.  I tried to sign in with my apple ID but I keep getting this message, "An error occurred during activation. Try again."  and I tried again but it didn't work.  I have the date and time automatic, ect..  Anyone Know what to DO???

    Hi,
    You obviously have OS X 10.9.2 as the latest version arrives when you Upgrade.
    What were you using before ?
    If you were using an OS X prior to OS X 10.8.2 (Mountain Lion's second update) then check the Serial Number is present.
    Use the Apple (Icon) Menu top left.
    Select About this Mac.
    Click twice on the OS X version.
    It will show you the Build Number and then the Serial Number (if it is present)
    If it is not you will need to visit and Apple Store or an Apple Authorised Service Provider to have it replaced.
    9:25 pm      Wednesday; May 14, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • I keep getting error message when trying to sign in for iMessage with my Apple ID since upgrading to iOS 7

    I keep getting error messages when I try to activate iMessage on my iPad since installing iOS7. Anyone else having this issue or a solution. I can obviously sign in with the same Apple ID information/password as I have done here and I am connecting with Wifi now and in all other apps.

    After looking at some other posts I signed into iTunes and edited my password with my Mac. Then I powered off and restarted my iPad and all is good now.

  • TS3988 error message when trying to sign-in to iCloud

    I recently started getting this message when trying to connect with iCloud, I have been using iCloud fine for months. Error message:  "iCloud encountered an error while trying to connect to the server"
    Not sure how to fix this.

    Make the reservation by phone. 

  • Error message when trying to sign on mac

    I sent a digitally signed contract to a client for her electronic signature.  I created the document on a PC and am able to sign it electronically (as a different user) on a PC.  When she tries to sign it on a mac, she gets an error message.  Since I have already signed the contract as the first signer, I can't remove the security, and I don't want to give her the owner password to edit the document.  She has not been able to tell me which version of Acrobat she is using.  Are there any solutions to this, other than having her find a PC to use? A screenshot of the error message is attached.
    Thanks.
    --Lindsey

    We need to know which product (Acrobat/Reader) which version (including minor) and which OS version she is using.
    It does not look to me that she is using Acrobat/Reader at all but rather the Mac OS PDF Viewer (Preview).

  • 500 internal server error - OWA when trying to open options - Exchange 2010

    Hello,
    I have been in the process of setting up our new exchange 2010 server and have found the following issue.  I can log into the secure OWA site without issue and can send and receive emails fine.  When i attempt to select any "option" such
    as set automatic replies or see all options  I receive the following error message -
    "500 internal server error there is a problem with the resource you are looking for, and cannot be displayed".
    I have verified that all required exchange servicesare running.
    I am running exchange 2010 sp3 on server 2012.
    I think it may an issue within IIS but i'm not sure
    Any help would be appreciated.
    Thanks

    Hi,
    According to your description, there is a 500 internal server error when you select any Option in your OWA.
    Based on my research, we can try the following steps:
    1.  Check whether Virtual Directories Authentication configured properly. Enable the ECP Virtual Directory with Anonymous and Basic Authentication.
    2.  Check on the Application Pools to view whether ECP Application Pool is running on .NET Framework v4.0. It maybe the incompletely installation of Framework that causes this error.
    If so, We can try to run the following command as Administrator:
    %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i
    Or change the MSExchangeECPAppPool from .NET Framework from v4.0 to v2.0. Then restart IIS.
    If you have any question, please do not hesitate to tell me.
    Hope it helps.
    Thanks,
    Winnie Liang

Maybe you are looking for

  • Creating Billing Plan data for sales order using BAPI

    Hello, Someone ones if there is any way to create a sales order (BAPI) and then create a billing plan (by means of another BAPI)? Or is there any way to create both at the same time? Kind Regards.

  • Addition plug-ins for Dictionary Application

    Dear list members, I do a lot of translating work on my Mac, and I noticed that in Tiger that there is this Dictionary Application which is quite useful. However, it is also very limited as it only contains English. Do the other localizations of Mac

  • Anyone else want to see Twitter ripped out of iOS 5?

    Seriously, why to I need to trip over Twitter everywhere I go in iOS 5? I dont use it, i didn't activate it in settings, I don't even like it... why is it there? Twitter is only cool among Jr Highers and middle eastern revolutionaries.. for everyone

  • "Post new Topic" button only works once

    Having posted once into the feedback forums, the link no longer does anything. Had to restart the app to post this!

  • IPhoto 08: to recover lost photos after a sync

    I have an iMac and a MacBook. I stored some new photos on the MacBook. But before syncing (with FoldersSynchronizer 3.6.1), I opened iPhoto on the iMac and made some changes. After syncing, the MacBooh iPhoto looks like the iMac one! The new photos a