Sign in help

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

Having similar issues along with Acrobat is still closing for no reason after about 8 seconds, also when converting to PDF in Word 2013 I get error statement that Acrobat is not activated.
I spent 2 hours on the phone with Adobe "no speak english" support and no solution.
Im running Windows 7 with CC subscription.
Steps I have followed from Adobe that do not work:
First Try on support call:
Signout of CC
Delete OBEE
Delete Local and LowLocal Acrobat pref folders
Restart system
Opn PS CC and follow steps to activate/signin
Open Acrobat and see if it works. It does not.
Second try on support call:
Remove all of the CC apps
Run CC cleaner on all apps
Restart System
Install all CC apps
Open Acrobat and see if it works. It does not.
Third try on support call:
Delete Windows 7 user Admin account and create a new one
Go through all the steps above from second support try
Im thinking the only way to fix this well known and well documented bug is to start posting links to alternative PDF software solutions and maybe drop my companies 45 Acrobat licenses.

Similar Messages

Since updating to I.O.S7 on my ipad2 all i get when i turn it on is a loading screen with a picture of a charger going into an ITUNES sign? HELP nothing will work not interactive at all?

all i get when i turn it on is a loading screen with a picture of a charger going into an ITUNES sign? HELP nothing will work not interactive at all.aince updating to I.O.S7.0.2???
What should i do currently have it on charge for several hours not done a thing and have been locking and unlocking and resetting

Please see: http://support.apple.com/kb/HT1808 for further info. It sounds like you are already in Recovery mode so if the image in Step 4 is the one you see, skip to Step 5.
Regards,
Steve

I've forgotten the end of my ePrint email address, i.e. the part that comes after the @ sign. Help!

I've forgotten the end of my ePrint email address, i.e. the part that comes after the @ sign. Help!

Hi,
Shoule be @hpeprint.com
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I cant use i message, i cant sign in help!!!

when imessage is verifying my id apple it returns to the part when you put your id apple with yor password and i cant sign in help please!!!

From this Apple support document: iOS: Troubleshooting Messages
Ensure you have an active Internet connection.
Verify that you are using a valid Apple ID at myinfo.apple.com. You can also create an Apple ID or reset your password from this webpage.
Ensure that your date, time, and time zone are set correctly. If your country has recently made a daylight saving time (DST) change, it may be necessary to manually set the time zone to one that matches your local time.
Check that your email address is verified in Settings > Messages > Receive At.
If Settings > Messages > Receive At shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle iMessage off and on in Settings > Messages.
B-rock

I have set up an account but its not letting me sign in. help!

i have set up an account but its not letting me sign in. help!

Try resetting your Apple ID password.
Apple - My Apple ID
Otherwise...
Contact iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

Just got a new iphone 5s trying to use the app store but it is telling me i am not connected to itunes so i connected to i tunes so when i go back to app store it is still telling me the same thing not connected or signed in help

just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help

Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W.

OCS 2007 r2 new users are unable to sign in Help!!!

a little background: we had an issue with our domain controller and had to flash a backup image that we took 2 weeks prior. after we got everything setup correctly again and added users that were not there when we took the image backup. it all seemed
fine, until we had to add some new hires. now when I add new users and configure them correctly with in OCS and active directory the user cannot sign in. from what I have read it could be a replication error, but when I try to force replication it fails. as
we rely on this service for our business it is very frustrating. I have ran the validation tool and this is what I get.
Attempting to login user using Kerberos
Maximum hops: 2
Successfully established security association with the server: User nancy Domain lj Protocol Kerberos Target sip/Fileserver.LJ.local
Failed to register user: User sip:[email protected] @ Server Fileserver.LJ.local
Failed registration response: [
SIP/2.0 403 Forbidden
FROM: <sip:[email protected]>;epid=epid00;tag=af8d4a32c5
TO: <sip:[email protected]>;tag=1A2FD46AB32C93C71252508422122A62
CSEQ: 2 REGISTER
CALL-ID: cd6769facadf4da68a88921dfc5a4807
VIA: SIP/2.0/TLS 192.168.0.23:57752;branch=z9hG4bKf130bb10;ms-received-port=57752;ms-received-cid=40200
CONTENT-LENGTH: 0
AUTHENTICATION-INFO: Kerberos rspauth="602306092A864886F71201020201011100FFFFFFFF764B3F8B7D0AE7EC1B6FE36DAA9B10B1", srand="C0091F30", snum="1", opaque="EE6E2772", qop="auth", targetname="sip/Fileserver.LJ.local",
realm="SIP Communications Service"
ms-diagnostics: 4004;reason="Credentials provided are not authorized to act as specified from URI";source="Fileserver.LJ.local";AuthenticatedIdentity="LJ\nancy"
ms-diagnostics-public: 4004;reason="Credentials provided are not authorized to act as specified from URI";AuthenticatedIdentity="LJ\nancy"
Suggested Resolution: Use the maximum hop count to determine the server that generated this error. For example, if the maximum hop value is 2, then it is likely that this error was generated by a server that is 1
(immediate target) or 2 hops away. If the target server supplied and the home server for the user are different check the trust relationship between them. If the target server is an access edge server then check whether the internal supported
domain list contains the domain of this user. In addition, check the forest-level domain supported list and make sure the user domain is present. Finally, run the dbanalyze tool on the home server to check whether the user is homed and
configured correctly.
Suggested Resolution: Ensure that the supplied credentials are appropriate for the supplied user. If the user has been moved recently, run dbanalyze to ensure that the user is homed correctly.
Failure
[0xC3FC200D] One or more errors were detected
Maximum hops: 2
Successfully established security association with the server: User nancy Domain lj Protocol NTLM Target Fileserver.LJ.local
Failed to register user: User sip:[email protected] @ Server Fileserver.LJ.local
Failed registration response: [
SIP/2.0 403 Forbidden
FROM: <sip:[email protected]>;epid=epid01;tag=e91f12148
TO: <sip:[email protected]>;tag=1A2FD46AB32C93C71252508422122A62
CSEQ: 5 REGISTER
CALL-ID: 9ac9e3fe41f64e6587b7e744ef4eabc4
VIA: SIP/2.0/TLS 192.168.0.23:57752;branch=z9hG4bK53b7532;ms-received-port=57752;ms-received-cid=40200
CONTENT-LENGTH: 0
AUTHENTICATION-INFO: NTLM rspauth="010000002A86488630F580CBB5BBDB1F", srand="D34E3231", snum="1", opaque="9FC5005B", qop="auth", targetname="Fileserver.LJ.local", realm="SIP
Communications Service"
ms-diagnostics: 4004;reason="Credentials provided are not authorized to act as specified from URI";source="Fileserver.LJ.local";AuthenticatedIdentity="LJ\nancy"
ms-diagnostics-public: 4004;reason="Credentials provided are not authorized to act as specified from URI";AuthenticatedIdentity="LJ\nancy"
Suggested Resolution: Use the maximum hop count to determine the server that generated this error. For example, if the maximum hop value is 2, then it is likely that this error was generated by a server that is 1 (immediate
target) or 2 hops away. If the target server supplied and the home server for the user are different check the trust relationship between them. If the target server is an access edge server then check whether the internal supported
domain list contains the domain of this user. In addition, check the forest-level domain supported list and make sure the user domain is present. Finally, run the dbanalyze tool on the home server to check whether the user is homed and
configured correctly.
Suggested Resolution: Ensure that the supplied credentials are appropriate for the supplied user. If the user has been moved recently, run dbanalyze to ensure that the user is homed correctly.

Depending on how you rolled back Active Directory, you may have entered a situation called "USN Rollback" where your rolled back DC stops replicating with the rest of the DC's in the infrastructure.
This will cause issues like what you are experiencing, and much worse in the long term, such as machines getting dropped from the domain, and user password becoming inconsistent, since you're essentially maintaining two copies of your domain that cannot
talk to each other...
Here are more details: http://support.microsoft.com/kb/875495
I'd recommend resolving the underlying AD issue by removing the restored DC from the infrastructure (you may have to force demote and remove metadata). Once AD is 100% functional then you can start troubleshooting OCS sign in issues, but my guess is they
will resolve themselves once the restored DC is removed.
Hope this helps,
Gonzalo

When ever i'm trying to install an app from the app store i'm getting the following error "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed", plz help me to rectify this .

when ever i'm tring to install an app from the app store i'm getting the following error.
"We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
someone plz help me to overcome this.

Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

Sign On Help using jPos!!!

Dear All,
We are developing a client application that should communicate with the Utiba Uchoose Server. According to the Utiba spec we have to send,
2-byte length header in Binary format (Network byte order)
(Note: this length header denotes the number of bytes in the message body only)
AND
Message body in ASCII format.
Inorder to communicate with the server we developed a sign on application using jPos. But the response is null. I am providing the code we have developed.
package lk.dialog.ezi.api;
import java.util.Date;
import java.io.PrintStream;
import org.jpos.util.*;
import org.jpos.iso.*;
import org.jpos.iso.packager.*;
import org.jpos.iso.channel.ASCIIChannel;
import org.jpos.iso.header.BaseHeader;
import java.nio.*;
public class SignOnTest implements Runnable {
    ASCIIChannel channel;
    ISOMUX mux;
    public void setupMUX () {
        ISOPackager packager = new ISO87APackager();
        channel = new ASCIIChannel("192.168.70.82", 17001, packager);
        mux = new ISOMUX (channel);
        Thread t = new Thread (mux);
        t.start();
    public void run () {
            ISOMsg m = new ISOMsg();
                try{
                    m.setMTI("0800");
                    m.set(new ISOField(7, ISODate.getDateTime(new Date())));
                    m.set(new ISOField(11, "000001"));
                    m.set(new ISOField(70, "061"));
                    m.set(new ISOField(100, "123456"));
                    m.setPackager(new ISO87APackager());
                    byte[] messageBody=m.pack();
                    short messageLength=(short)messageBody.length;
                    ByteBuffer bb=ByteBuffer.allocate(2);
                    bb.putShort((short)messageLength);
                    bb.flip();
                    byte[] header=bb.array();
                    BaseHeader bh=new BaseHeader(header);
                    m.setHeader((ISOHeader)bh);
                    ISORequest req = new ISORequest(m);
                    mux.queue(req);
                    ISOMsg res = req.getResponse(60*1000);
                    if (res != null) {
                        res.dump(System.out, "");
                        System.out.println(res.getString(39));
                    else{
                        System.out.println("Response is null");
                    mux.showCounters(System.out);
                } catch (ISOException e) {
                    e.printStackTrace();
    public static void main (String args[]) {
        SignOnTest test = new SignOnTest();
        test.setupMUX ();
        (new Thread(test)).start();
}############Output Result##########
Response is null
Connections: 1
TX messages: 1
TX expired: 0
TX pending: 0
RX messages: 0
RX expired: 0
RX pending: 1
RX unmatched: 0
RX forwarded: 0
Please help me to get around this problem. Thanks in advance.

On my laptop I got the info I sent you above. On an iMac I got the followowing.
(machine name):~ (user name)$ klist
Credentials cache: API:501:3
        Principal: (user name)@AUSTIN.LOCAL
Issued           Expires          Principal
Nov 10 10:49:19 Nov 10 20:49:19 krbtgt/(domain name)@(domain name)
Nov 10 10:49:27 Nov 10 20:49:19 cifs/(server)@(domain name)
(Machine name):~ (user name)$ kinit (user name)@(domain name)
(user name)@austin.local's Password:
kinit: Password incorrect
(Machine name):~ (user name)$
I'm working on Windows servers so I'm not sure if I can do that second step.

I tried to download Mavericks overnight and it never finished. When I tried to download again I got this message "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed." Help?

I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
Can anybody help?

Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
Back up all data.
From the menu bar, select
 ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 2
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 3
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Mountain Lion will not download says The product distribution file could not be verified. It may be damaged or was not signed." Help....

Mountain Lion cannot download, need help. Says "The product distribution file could not be identified it may be damaged or was not signed". What do I do?????

If you have Intego VirusBarrier X6 installed
1. Open /Applications/VirusBarrier X6.
2. Click on the "Surf" button.
3. Click on the "Ad Banner Filter" tab.
4. Click "OFF" next to "Banner advertisement filter".
5. Start the computer in Safe Boot, then restart the computer into normal mode.
If don't not have Intego Virus Barrier installed
1. Verify that the date and time is correct on the computer.
2. Safe Boot once, then restart normally, then try downloading again.
3. Try with a different user account if the issue persists
If the issue persists
Install Lion onto an empty partition (internal or external).
Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
Start from the clean installation of Lion.
Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

Face time activation could not sign in- help?

my daughter cannot use face time...the message says "could not sign in.. please check your network connetction "but it appears that we have full connected. She can get to the skype, etc...

Hey satellite0501,
Thanks for the question. I understand you are experiencing issues activating FaceTime. The following article may help to resolve these issues:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Thanks,
Matt M.

My apple id account was hacked and the email/id was changed, now i can't sign in. help?

some one was able to sign into my account and changed my info so i couldn't access it, how can i reset it?

Hi turtlie,
Thanks for visiting Apple Support Communities.
See this article for information that can help with your situation:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
All the best,
Jeremy

Cloud Sign-up - Help?

I am trying to sign-up for student version of Creative Cloud. Do I really need to install all 16 apps? Why is it when I try to purchase the Creative Cloud, it wants a serial number? I thought the main idea of the cloud is that I didn't need to install all the apps.

Hi, Dennis,
There are parts of Creative Cloud that are on the cloud, such as 20GB of online storage and sharing synced across your platforms and devices, as well as web hosting on 5 sites. The subscription to Creative Cloud lets you download and install Adobe Creative Suite CS6 as well as Adobe Edge, Muse and Lightroom. While it's a lot to download, you won't have to be online to use the apps every day.
For more, see this FAQ or these short videos.
Kirsti
Community Help & Learning team

Signed app + signed jars help

Hello
Is there anywhere that definitively stated how to configure a jnlp to deploy an application that has to be signed and uses jars that are signed by a some other third party? This is routine for applete deployment, and I recognize how jws is an evolution of that engineering, however I am nonplused as to how to do it clearly. Thank you.

Hello (to my self;is that allowed in public. dont they call that...)
I found my answer here:
http://java.sun.com/products/javawebstart/faq.html#72
And I have a test app that uses three signed jars. I have created three extension elements right under the <jar href="myjar1.jar"/> to refer to the three jnlp for the separate signed jars.
The problem is I am getting the wrong error. It is saying my syntax is wrong with on my myjar1.jnlp file with the included extension elements. If I remove the extension elements, it proceeds to load and eventually dies when it calls for classes in one of those jars. I am "sure" the syntax of the extension element is right or at least as indicated in the link above. Even if I remove all but one of the extension elements, assuming some type of dtd nesting, it still fails the same way as when all three (n) are in. Can someone please help on this? I have no more resources or clues. tia.

Twitter app not letting me sign in. help please

Hello everyone
I recently downloaded the twitter application, and it won´t let me sign in! it says Error "Unauthorized"
thanks for the help!

Hey,
I'm having the same problem, a pop up box appears with an Error message "Unauthorized". Please help
Regards,

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