Sign in not show as signed in and and watermark still on paid version 12

Question

After signing in under "help" tab it does not show as signed in and watermark is still on paid version.
The adobe website shows that I have a Premier Elements serial number. I sat for 2 hours on hold with adobe chat with no results.
I uninstalled the faulty program and swep the drive with a registry cleaner and reinstalled the program with the same problem.
Running windows Vista
I installed the program on the C:drive adobe folder with all the other adobe programs and its there, but also there is a adobe Premier Elements 12  folder in "Customers" "Documents" is this normal.
The last time I had a instll problem was with Windows 3.0
Tech support was better then.

Answer 1

dclaver
Your new thread constitutes a duplicate of a very recent thread
http://forums.adobe.com/message/5965135#5965135
Duplicate threads tend to be confusing for the person asking the question as well as the persons trying to help. I suspect a moderator should be along shortly to close this thread that we are in now and direct further replies to your issue to the original thread (link cited above).
For now I will continue here briefly.
1. What happened with the idea to explore the Event Viewer for Error relating to what appears to me to be an product activation issue?
2. Have you contacted Adobe via its Adobe Chat to resolve this issue? Adobe is the only one who can resolve an activation issue.
The link to use is the following:
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=signing-in-to-my-accou nt-or-registering-my-product
When the link opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-set the topic for Serial Number Issues and Activating My Product.
In Premiere Elements 12 Help Menu/Sign In Sign Out constitutes Activation and Deactivation respectively. I cannot see that Adobe can interpret that any other way.
We will be watching for further developments.
Thank you.
ATR