Sign-in problem preventing me from updating/installing latest version of flash player

I got a notice that my flash player was out of date. I have spent all morning trying to update or install the latest version but I only get as far as the sign-in page. My name is automatically in the User ID but the password isn't. I typed in the password and nothing happens other than the window shaking. I reset a new password and tried again and again and again. I changed the user ID to my email address and attempted half a dozen more times only to still get the shaking screen. What do I do now? I can't get any help in the Chat Help section of Adobe. Nobody is online to help me.

Well, I'm glad to hear that I'm not the only one having this problem but I'm sorry for all of us because there doesn't seem to be any way to get an answer from Adobe. Are you using a PC or a Mac? I'm on a Mac and my husband says he remembers being told that Apple doesn't support Adobe.

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