Sign-in to 2 itunes accounts results in "iTunes store is temporarily unavailable"
Hi All,
I'm having trouble signing in to 1 of my 2 itunes accounts on my mac. When i try to connect with the second account I get the error:
We could not complete your itunes store request - The itunes store is temporarity unavailable. Please try again later.
I've been investigating this for a while now and it seems to be related to using the 2 accounts via the same system login. Here is how I can reproduce the problem:
Create a completely clean system login.
Open iTunes under the clean login.
Sign into the store using account number 2. It works fine at this point.
Sign out and sign in with account number 1. This also works fine.
Sign out and once again sign in with account 2. THIS DOES NOT WORK.
From this point on, account 2 is broken and I get the error message above. If I create a new system login, account 2 will work file until I login with account 1!
This happens on both my imac and mac book air. So I don't think it is a local install issue. The must be something wrong with my itunes accounts.
Has anyone got any ideas on how to fix this? It is driving me mad!
Thanks in advance,
Justin
For those who are interested, I can work around the problem using the solution Jerome Colas details here: https://discussions.apple.com/thread/2633729?start=225&tstart=0
Thanks!
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Thanks.Hi Kilagannon,
If you are having problems with the paying methods section of the iTunes account, you could try buying iTunes cards. By doing so, you will be able to make an account without having any credit card/PayPal paying methods.
1. Buy an iTunes card.
2. Go to iTunes main page and on the right of the page you will see under Quick Links an option called Redeem.
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You won't have to worry about credit card issues and taxes or anything.
This is not really an answer to your question, but a suggestion to your problem.
Try this link:
http://docs.info.apple.com/article.html?artnum=304676#1
Vincent -
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Can I move/copy songs from one itunes account to another itunes account on the same iMac?
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Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
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Why can't I log into my iTunes account on the iTunes Store
I have been trying to log on to my iTunes account on the iTunes Store and it says accessing iTunes Store. I left it all day and night and its been 24 hours and nothing has changed
Ignore the continued pop ups by using 'cancel'.
Try to purchase a free item. If you are successful then you are logged in to your account.
MJ -
why dose it keep saying(conot connect to your itunes account please contact itune support)every time i need to purchase any thing ,now i cannt purchase any thing from itunes??!!
We are fellow users here on these forums, we won't know why you are getting that message. If you haven't already done so then you can contact Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)
Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
(You may want to try following the above posts before following my method)
**** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
"Dear Luke,
Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
These articles have helped other Windows users resolve connection issues:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783
Windows Vista: Create a user account
http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
Windows 7: Create a user account
http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
Windows 8: Create a user account
http://windows.microsoft.com/en-us/windows-8/create-user-account
Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
I hope that the information provided above is helpful.
Thank you for contacting us and have a nice day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/"
But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
1). Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
2). Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
3). Downloaded iTunes.
4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
7). Chose the following iPhone settings>
> iCloud - Contacts turned off
> Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
> iTunes & App Store - made sure I was logged in via Apple ID.
7). Closed Outlook.
8). Re-installed iTunes, saving it on the C:> default location.
9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
11). Checked for iOS updates and iTunes updates (all good)
12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end! -
The Itunes store is temporarily unavailable please try again soon.
Yesterday I downloaded Itunes onto my family's computer (Windows 8) I have been having problems signing into my account. I can go onto the Itunes store and look around, listen to sample tracks etc.
This keeps popping up - We could not complete your Itunes request. The Itunes store is temporarily unavailable. Please try again later.
Well I did and still nothing. I checked to make sure my Apple ID is working (it is)
Is there anyone who can help me figure this out?Hello doondoon87,
The following article provides steps that can help get the iTunes Store working correctly again.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
8/27/08 Itunes Store is temporarily unavailable ?
Is it me or the store's just down ? I can't make any purchase or download anything from Itunes Store, I can't even sign in to view my account any more. "Itunes Store is temporarily unavailable, please try again later." was the message, any explanation from Itunes staff ?
I am having the same issue. I thought it was because I just updated my itunes so I went back and reinstalled it. No luck fixing the issue. I called apple support and they said that itunes was NOT down. Not sure what the problem is but would sure love someone to point me in the right direction!!!
-
SOLUTION - iTunes Store is temporarily unavailable. Please try again later.
I have had this problem three times in the past few months. I think I've found a solution. (I just posted this solution on a question in the iTunes for Windows forum, but I think there needs to be a thread here for users with an Apple TV.)
The first time I spent over a week emailing back and forth to Apple Support with no fix. Nothing they tried seemed to work. They tried to tell me it was my Mac or my Apple TV, but I was always able to purchase and download iPhone Apps, songs, and podcasts. The trouble was when I tried to download App updates and TV show Season Passes purchased on my Apple TV. Once the problem started, I would always get the "The iTunes Store is temporarily unavailable. Please try again later" error. The Apple TV would give a similar error message.
I knew I had a few iPhone App updates available, but I couldn't download them in iTunes. I made sure all of the Apps with available updates were installed on my iPhone, then downloaded the updates through the App Store app on the phone. This cleared the download queue of any App updates. At this point all I had was TV shows. Within 24 hours the Apple TV was able to begin downloading the episodes.
The first time I tried this I couldn't be sure that my solution was the actual fix, since there was almost a day between what I did and when the Apple TV began to download TV shows. But, I have since had the same exact trouble two more times and each time I have used this method with successful results.
So, here's the steps to follow:
1. Sync your iPhone or iPod touch and make sure all apps with available updates are on the phone/touch. Using iTunes, you may have to install apps that are not currently on the device (but are in your iTunes Applications list).
2. Using the App Store app on the phone/touch, download and install all updates. Restart the device and sync again to iTunes. This will tell iTunes to stop looking for the app updates in the iTunes Store.
3. Hopefully, within 24 hours your downloads will resume normally.
As I said, this has worked for me every time, but it doesn't work immediately. Give it a day and you should see results. I noticed this problem again just this morning, so I tried these steps during my lunch break and now, six hours later, my Apple TV just downloaded the latest episodes of Top Gear, ATHF, and Breaking Bad.
Good luck!There are a lot of similar posts from other people reporting the same problem, Apple need to fix something on their end : https://www.apple.com/support/systemstatus/
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ITunes has not been working all morning "temporarily unavailable"
All day, this March 21, 2013, I've been unable to update apps or check my account on iTunes.
In get the badge stating "The iTunes Store is temporarily unavailable. Please try again later."
I'm running iTunes 11.02 and it seems to have been really buggy lately.I figured it out....... after deleting preferences and starting fresh, I checked my network.
I changed my from my provider's DNS server to Google's server and everything started working perfectly. -
TS1424 The iTunes store is temporarily unavailable. Please try again later.
I can't to login to my account via iTunes on my PC. When I enter the apple id and password, I get an error that says "The iTunes store is temporarily unavailable. Please try again later." If I purposely enter a wrong password, iTunes will recognize the password as wrong. If I try a different apple id and password they will work. I only get this error when I try to use use the one apple id and the correct password. I can access the account via the apple id web page and on my ipad and ipod as well. This appears to be an account issue not a computer issue. I have tried to log in with the apple id on itunes I have on another computer and I get the same error. Has anyone seen this?
Found solution in another post. https://discussions.apple.com/message/23176442#23176442
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