Sign in to download update from the app store

When I run a software update the app store opens. To execute the update you have to log into the app store with your Apple ID. The sign-in screen defaults to the previous owners email address which I cannot change, even if I sign in from the 'Store' menu with my own Apple ID. How do I resolve this?

Anja2013,
my MacBook Pro was also previously owned by someone else. When I bought it, the previous owner had Mountain Lion installed on it, and his Apple ID was associated with the App Store on my MacBook Pro. Because he had purchased Mountain Lion from the App Store, he didn’t realize that according to Mountain Lion’s software license agreement, that that copy of Mountain Lion was non-transferable. Since my MacBook Pro model originally came with Snow Leopard, I reïnstalled Snow Leopard from the model-specific Install DVD, and then ran Software Update. Once Software Update had finished, the App Store was no longer associated with my MacBook Pro’s previous owner.
If no one else can suggest a simpler alternative, this “nuclear option” remains a (terribly inconvenient) possiblity: back up your MacBook Pro’s contents, reïnstall the OS that your MacBook Pro originally came with, run Software Update to get it to at least Snow Leopard 10.6.8 (if necessary), open the App Store to exclusively associate your MacBook Pro with your Apple ID, redownload Mavericks from the App Store, reïnstall Mavericks, and restore from your backup. I hope that someone else can suggest a much easier method to you!

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I bought a Mac Book Pro retina display, Serial Number C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/

Download updates from the app store

I've bought my brother's old (2009) imac and am trying to update from the app store. Although I'm logged in via my account in the app store sign-in dialogue box has his account name greyed out. The only option I have is to enter his password or cancel. How do I remove his name and replace it with mine? Thanks.

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

My macbook keeps coming up with error 20 when I try to download updates from the app store. How do I rectify this?

When I try to download updates for programmes like pages and imovie my moacbook keeps coming up with error 20 and asks me to try again later. Is there a way to solve this problem?

Try This...
Close All Open Apps... Sign Out of your Acount... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Cant download updates from the app store

i cant download the updates for safari and iphoto and aperture (NOV 1, 2012 updates)

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located; re-select country/region even if it is correct
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.

Getting error NSURLErrorDomain error -1100 when trying to get updates from the App Store. Are updates still available for OS below Maverick?

Started getting this error today (01/14/2014) when trying to download updates from the App Store for my MBAir 11" mid 2013. Error: NSURLErrorDomain error -1100
Are updates still available for OS below Maverick?

That error may result from connecting to a cellular network via a phone or mobile broadband device. If that's what you're doing, try another network.

Why cant i buy download anything from the app store after the new ios7 update?

Why cant I download anything from the app store after updating to the ios7.02 system?

Do you have a song or podcast in iTunes that did not finish downloading? If you do - finish that one first. The apps will not update until that download is complete.
If that doesn't do it - sign out of your account - Settings>Store>Apple ID - sign out. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>Store>Sign in and sign in again and see if you can tap on one app and start the download.

I have recently update my Final Cut Pro X to Final Cut Pro X 10.1. I downloaded the update from the app store. Now every time I open Final Cut it crashes almost instantly. What can I do

I have recently update my Final Cut Pro X to Final Cut Pro X 10.1. I downloaded the update from the app store. Now every time I open Final Cut it crashes almost instantly. What can I do?- I really need help!

It sounds as though you have a corrupt project - or possibly a file within an event that is causing the application to crash.
Quit FCP X, then move your projects and events (if you have any) to new folders so that FCP X doesn't find them, then relaunch the application. If it launches OK, there's a very good chance one of your projects or events is causing the problem.
Quit the app again, then move one event or project at a time back to the original folder and launch FCP X again - keep going until you find the cause.
Andy

Why do I have two icons for iMovie '11 after downloading the update from the App Store? Previously I had iMovie '09.

Why do I have two icons for iMovie '11 after downloading the update from the App Store? Previously I had iMovie '09.

Do you see two versions of iMovie in your Application folder?
You can drag the icons out of the dock and then drag what you want back to the dock from the Application folder.
Matt

I cannot turn on automatically download in my settings. I cannot download anything from the app store...once I sign in it says downloading but them goes back like I never signed in

I cannot turn on automatically download in my settings. I cannot download anything from the app store...once I sign in it says downloading but them goes back like I never signed in what do I do ?

Welcome to the Apple Support Communities,
I had a similar issue and it was an easy fix for me. First you need to log out of your account completely in the Mac App Store. Quit the application. Re-open the Mac App Store. Click log-in, enter your Apple-ID and password. Now when the screen pops-up that has all of your billing/credit card information on it DO NOT select done. Instead select View my Account, then select View hidden purchases. There you should be able to find iPhoto. Hope this helps if not let me know. I'm still searching solutions for you.
Connor

How do you clear completed updates from the app store after downloading is complete?

How do you clear completed updates from the app store after downloading is complete on iOS 7.0.2?

You don't. It's how things are done now, likely to accommodate those that have auto update turned on. IT's been said that the updates will just drop off after a period of time but time will tell on that.

Or download updates from the apple store app on my iMac

my apple store does not work properly can't click on anything or download updates from the apple store app on my iMac or download updates from the apple store app on my iMac . it does not do anything???????can anyone help ??

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Why am I unable to install some apps updates from the app store?

Why am I unable to install some apps updates from the app store? Does anybody know why? I need help!!!

1.   Are you using the right signing in details?
2.   Were the Apps originally bought via the App Store?
3.   Have you checked if they are partially downloaded?
There is a support link here ...   Apple - Support - Mac App Store - Contact Support

How do I remove unwanted updates from the App Store?

How do I remove unwanted updates from the App Store? So you understand better what I'm referring to:
I have the App Store icon in the Dock. When there's an update a red number appears on said icon. Well, I went to check on the updates and it's for 4 different applications I either no longer have or use. One of them is an update for Lion OS users. I'm still on Snow Leopard, so it doesn't even apply to me.
So there they sit... I'm not going to download the updates... so how do I get rid of them?

Hi Andy ..
no longer have or use
If there are updates available for apps you have deleted, try this.
Go to ~/Library/Caches/com.apple.appstore
Move the Cache.db and Updates files from the com.apple.appstore folder to the Trash.
Empty the Trash, restart your Mac.
For any apps you still have installed but do not use, the updates will still be available from the Updates top of the App Store window and show on the red badge on the App Store icon in the Dock.
edited by: cs

Hacked Message: Your Apple ID was just used to download Podcasts from the App Store on a computer or device that had not previously been associated with that Apple ID

So I just got a message from Apple saying
"Your Apple ID was just used to download Podcasts from the App Store on a computer or device that had not previously been associated with that Apple ID"
I am new to Apple products and signed up to the app store about an hour before but have not downloaded any apps yet.
I also turned on iCloud Drive.
Neither of these are Podcasts and I do not have any Podcasts on my device.
The message is a really poor warning, it could for instance list the IP address which would immediately tell me if it was me.
It could list what type of device it was.
It could list what Podcast was downloaded.
But no, just some random message, probably generated by the really bad default iPhone settings that put ease of use before security.
I have a long complex password that I do not want ot have to change just because Apple generates a stupid message.
On Google you have a log of all logins and devices, is there something similar with Apple, so I can figure this out?

Kroll17 wrote:
I don't know, I thought it was pretty clear
"was just used to download Podcasts from the App Store"
it said it was used to download a Podcast from the App Store
I have not down downloaded any podcasts and there are no podcasts in the podcasts app, of course if Apple were to list the podcast that was downloaded, the IP address and the device it might help one dismiss the message.
I am running the latest v8.1.1 although how the version of my OS related to a message generated by Apple servers is beyond me, unless my device is not authenticating properly so Apple thinks I am someone else but then as I have not downloaded any Podcasts that would not seem to be the issue.
It does NOT say you downloaded a podcast. First, podcasts are not downloaded from the App Store; they are downloaded from the iTunes store.
It's very clear to me; the app named "Podcasts" was downloaded, not a podcast. "Podcasts" is a app provided by Apple for managing and downloading podcasts.

Sign in to download update from the app store

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