Sign-In Troubles - Stuck on Sign-In
For the past few months now, my Skype's been having the commonly-reported issue of getting stuck at the sign-in screen, where the white circle goes over and over. With the update to the new version, I was hoping the issue would resolve, but it has not. The swirling animation just plays for a good ten minutes or so, then stops with an error message that simply says it can't sign in.
I've been browsing the forums for hours now. I've tried just about every solution I could find:
Uninstalling Skype, and the re-installing
Uninstalling, then re-installing with the MSI downloader
Deleting the temp files
Completely deleting everything related to Skype manually, then re-installing [both standard and MSI]
Uninstalling and r-installing Java [That was having issues as well, not allowing me to update tot he latest version]
Making exceptions for both public and private networks on my Windows Firewall and Avast! Antivirus
I attemtped, but failed, to downgrade IE to IE9 [the instructions I've been finding were either innaccurate, too complicated, or flat-out didn't work]
I've tried just about everything I've seen suggested, from the most populat solutions to some obscure ones that did nothing for me as well.
I run Windows 7 on an HP Pavilion g-series laptop.
I've been at this for hours, actively trying to fix the issue, and the issue itself has been going on for months now. Even with the newest update, nothing's changed.
Aside from what I listed above, have there been any more ways to fix this problem? It's pretty ridiculous, in my opinion, that so many different things have worked with some people and not with others. How flawed is the program itself?
I just want to be able to get back to talking to my friends and family and playing game son call with them, who I can only contact via Skype, and not just on my iPhone.
Attachments:
skypeerror.png 108 KB
Try the following to remove policy proxy settings you or some software/network might have addded, then see if you can connect.
http://www.pcdust.com/Downloads/PolicyFix/PolicyFix.exe
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This is the log export from SMART Utility if you wish to check it.
location: /dev/disk0
partition count: 1
partitions: Caprica HQ,
SMART Support: Supported
Last SMART Error: *not set*
Model Family: Seagate Momentus 5400.6
Model: ST9500325ASG
Serial Number: 5VELJHP6
Firmware Version: 0009APM1
Capacity: 500 GB
ATA Version: 8
ATA Standard: ATA-8-ACS revision 4
Health: Failing
Overall Health: PASSED
Offline Data Status: 0
Self Test Status: 0
Offline Data Collection Time: 0
Data Collection Capabilities: 73
SMART Capabilities: 3
Error Logging Capabilities: 1
Short Self Test Time: 1
Long Self Test Time: 139
Conveyance Self Test Time: 2
Attribute Log Revision: 10
Attribute Count: 22
Attributes:
ID# ATTRIBUTE NAME FLAG VALUE WORST THRESH TYPE UPDATED FAILED RAW VALUE
1 Raw Read Error Rate 0x000E 117 099 006 Old age Always Never 141585185
3 Spin Up Time 0x0003 100 100 000 Pre-fail Always Never 0
4 Start/Stop Count 0x0032 100 100 020 Old age Always Never 18
5 Reallocated Sector Count 0x0033 100 100 036 Pre-fail Always Never 0
7 Seek Error Rate 0x000F 100 253 030 Pre-fail Always Never 595148
9 Power On Hours 0x0032 100 100 000 Old age Always Never 622
10 Spin Retry Count 0x0013 100 100 097 Pre-fail Always Never 0
12 Power Cycle Count 0x0032 100 100 020 Old age Always Never 366
184 End-to-End Errors 0x0032 100 100 099 Old age Always Never 0
187 Reported Uncorrectable Errors 0x0032 090 090 000 Old age Always Never 10
188 Command Timeout 0x0032 100 100 000 Old age Always Never 0
189 High Fly Writes 0x003A 100 100 000 Old age Always Never 0
190 Airflow Temperature Celsius 0x0022 071 061 045 Old age Always Never 29
191 G-Sense Error Rate 0x0032 100 100 000 Old age Always Never 99
192 Power Off Retract Count 0x0032 100 100 000 Old age Always Never 85
193 Load Cycle Count 0x0032 083 083 000 Old age Always Never 34546
194 Temperature Celsius 0x0022 029 040 000 Old age Always Never 29
195 Hardware ECC Recovered 0x001A 051 043 000 Old age Always Never 141585185
197 Current Pending Sector Count 0x0012 100 100 000 Old age Always Never 1
198 Offline Uncorrectable Sector Count 0x0010 100 100 000 Old age Offline Never 1
199 UDMA CRC Error Count 0x003E 200 200 000 Old age Always Never 0
254 Free Fall Sensor 0x0032 001 001 000 Old age Always Never 63
Error Log Version: 1
Error Count: 9
Error Log:
Error 9 occured at disk power-on lifetime: 469 hours
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 FF FF FF 0F
Error: Uncorrectable Error
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
25 00 00 FF FF FF 4F 00 01:42:05.257 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:42:03.023 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:42:00.832 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:58.621 READ DMA EXT
2F 00 01 10 00 00 00 00 01:41:58.620 READ LOG EXT
Error 8 occured at disk power-on lifetime: 469 hours
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 FF FF FF 0F
Error: Uncorrectable Error
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
25 00 00 FF FF FF 4F 00 01:42:03.023 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:42:00.832 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:58.621 READ DMA EXT
2F 00 01 10 00 00 00 00 01:41:58.620 READ LOG EXT
60 00 00 FF FF FF 4F 00 01:41:56.397 READ FPDMA QUEUED
Error 7 occured at disk power-on lifetime: 469 hours
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 FF FF FF 0F
Error: Uncorrectable Error
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
25 00 00 FF FF FF 4F 00 01:41:58.621 READ DMA EXT
2F 00 01 10 00 00 00 00 01:41:58.620 READ LOG EXT
60 00 00 FF FF FF 4F 00 01:41:56.397 READ FPDMA QUEUED
60 00 38 68 BE 3A 40 00 01:41:56.375 READ FPDMA QUEUED
60 00 10 08 0E 27 40 00 01:41:56.371 READ FPDMA QUEUED
Error 6 occured at disk power-on lifetime: 469 hours
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 FF FF FF 0F
Error: Uncorrectable Error
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
60 00 00 FF FF FF 4F 00 01:41:56.397 READ FPDMA QUEUED
60 00 38 68 BE 3A 40 00 01:41:56.375 READ FPDMA QUEUED
60 00 10 08 0E 27 40 00 01:41:56.371 READ FPDMA QUEUED
60 00 08 FF FF FF 4F 00 01:41:56.319 READ FPDMA QUEUED
60 00 10 E8 F1 06 40 00 01:41:56.318 READ FPDMA QUEUED
Error 5 occured at disk power-on lifetime: 469 hours
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
40 51 00 FF FF FF 0F
Error: Uncorrectable Error
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
25 00 00 FF FF FF 4F 00 01:41:53.979 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:51.778 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:49.575 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:49.550 READ DMA EXT
25 00 00 FF FF FF 4F 00 01:41:49.477 READ DMA EXT
Self Test Log Revision: 1
Self Test Log Count: 0
Self Test Log:
No self tests logged.As I'm sure you are already aware, that HDD has failed to the point it cannot find a bootable volume.
If you have a backup, no worries.
If you do not have a backup, you could try to reinstall the operating system and get the disk to a state in which it will at least mount. Then, copy whatever information remains intact to another disk. I would be inclined to replace the drive now, install the failed one in an external enclosure, and attempt to extract whatever information you need from it.
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