Sign into Adobe Content Viewer

I just updated my Adobe password, but can't access Adobe Content Viewer on the iPad or iPhone.

Use your account to sign in to the DPS Dashboard (https://digitalpublishing.acrobat.com) on a computer. Follow the prompts to open an email message and verify your account.

Similar Messages

Apple ID not working to sign into Adobe Content Viewer on iPad

Why does the same Apple ID and password used to get me here not work when opening Adobe Content Viewer for first time on iPad? I keep getting "Authentication failed." I know the Apple ID and password are correct.

Use your account to sign in to the DPS Dashboard (https://digitalpublishing.acrobat.com) on a computer. Follow the prompts to open an email message and verify your account.

Need help logging into Adobe Content Viewer on my iPad

I have downloaded Adobe Content Viewer on my iPad and when I try to sign in I get an authentication failed message. I have changed my password and i have no problem logging into my account for Adobe on the website. Not sure what I am doing wrong.
PLease help.
K

Hi Bob,
thanks for hen the reply.
I did that and it gives me an unsupported browser message.
And the upgrade to a supported browser link goes no where
Thoughts?

Folio not appearing in Adobe Content Viewer on some iPads

I have been working on developing an app for iPad in InDesign CS6 using Adobe DPS. For the most part, the process was working smoothly until recently. Once signed into Adobe Content Viewer on my third generation iPad, the folio shows up fine and downloads as expected. However, when others with older iPads download Content Viewer and sign in, they do not see the folio as an option. For example, a person with a second generation iPad, who has the latest iOS, was unable to see the folio in the viewer. I have stripped the app down to about 40megs, thinking size might have been an issue, but after multiple users have experience identical results, I don't think that is it. Has anyone had a similar issue, and is there anything I can do on my end to make the app compatible with a wider range of iPads?

Is it a single-folio app or a multi-folio app? If you set up renditions for a multi-folio app, only the appropriate rendition is available for a device. See this article about renditions:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-2337961812e35738f56-8 000.html

I have downloaded Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failed. What am I doing wrong?

I have downloaded and istalled Adobe Content Viewer to my iPad. When I try to sign in with my Adobe ID, I keep getting Authentication Failure, what am I doing wrong?

Thanks for the quick reply.
Do you have any examples of system extensions or accessibility features that might be the culprit? I have actually never heard of those terms before.

Having trouble logging a client into the Adobe Content Viewer. keep getting authentication failed

How do people get on with the Adobe Content Viewer?
It is always a struggle for us. We've got a client struggling with it now -- had created an adobe id a week ago and dow nloaed the app. has followed the troubleshooting guide. but still no luck...

They need to go to digitalpublishing.acrobat.com, log in with that Adobe ID and accept the terms of use.
Note: this must be done from a desktop computers. It can't be done from a mobile device.

Adobe Content Viewer - Ipad

I keep getting an 'Authentication Failed' message when I try to sign in to Adobe Content Viewer on my Ipad. I know my password and id are ok because I can sign into my Adobe account without any problem at all.

Please do not post the same question multiple times!

Viewing Folios with DPS Folio Producer and Adobe Content Viewer on IPad?

What is the path to viewing a folio, on an IPad, that has been published with the DPS Folio Producer.
Opening Adobe Content Viewer on IPad has no obvious path to the folio in the Producer.
There is no obvious path to the library in Adobe Content Viewer, either?
Logged in both with Adobe I.D.
Using ID CS6 on Windows.
Also as a Creative Cloud single member what is the process of being able to publish unlimited apps to the IPad.
Thank you in advance for your response.
James Goins

Unfortunately, if you're on Windows you have no process to publish an
app. You need a Mac.
I wish Adobe would allow Creative Cloud members to use the same process
that Pro and Enterprise subscribers have by exporting a zip file. You
still need a Mac but you can pretty much use any Mac you have access to.
With Creative Cloud to publish a Single Edition app, you must have
InDesign installed on a Mac and you generate the app by choosing create
app from the folio builder panel menu.
All that said, if you create a folio while signed into the folio builder
panel, that folio should show up in Adobe Content Viewer as long as
you're properly signed into it.
Bob

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Authentification failed messages with Adobe Content Viewer (still)

I heard that there was a problem with Authentification failed messages with Adobe Content Viewer this morning with a server issue but I am running into those issues tonight. System Staus reads green. All my log-in info works in other places. What's up?

Currently all the DPS services are up and running.
Check DPS status page:
http://status.adobedps.com/
Kindly try to sign in again and let us know if you still have any trouble signing in.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Adobe content viewer authentication failed

My client is trying to see the folio on his ipad on the adobe content viewer, his adobe id can connect in acrobat.com but not into the adpbe content viewer app, Any solution?

Ask your client to sign in to https://digitalpublishing.acrobat.com, not http://acrobat.com. Your client can then verify the account to use DPS.

Folios Missing in Adobe Content Viewer on iPad

I'm signed into my adobe account in indesign on my desktop, as well as in adobe content viewer on my iPad. All of the folios I've designed are saved, updated, and uploaded onto my cloud (they are also all visible in my folio panel). However, none of these saved presentations are visible in adobe content viewer even thought I'm signed in. I need to be able to get these presentations onto the iPad as soon as possible.

Same thing with us. I have 35 iPads that I need the content viewable on ACV.
24 are iPad 2, iOS7, latests ACV - I can download, view once, then next time it dissapears
11 are New iPad (4th gen) , iOS7, latest ACV, I can download once, then next time it dissapears
1 iPad Air, iOS7, latest ACV, can download and the folios are persistent. They always appear.
We need a fix for this ASAP. We have presentation using these in 7 days.
More information......
iPad air is on iOS7.0.3 - no problem (not sure if it is software or hardware releated)
iPad 2's are on iOS 7.0.04
10 of 11 of the new iPads (4th gen) are on iOS7.0.4 and folios delete
1 of the new iPads (4th Gen) is on iOS 6.1 and the folios self delete here too.
Message was edited by: ZipESS to add additional model and software version info

Linking to Adobe Content Viewer

I cannot get the Adobe Content Viewer to authorize linking of my IPad to my IM
ac. Adobe Help tried to but the problem remains. Do others have this problem?

Make sure you're signed into the iPad with the same login info you used to sign into the Folio Builder.
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c7b1f65ad12f28224932-7f f6.html
"The Adobe Content Viewer library checks two locations for folios—the acrobat.com server and the Distribution Service. The acrobat.com server contains all folios that appear in your Folio Builder panel. The Distribution Service contains all published folios. A blue stripe in the upper left corner of the folio thumbnail indicates an acrobat.com folio. Any folio published as Retail does not appear in the Adobe Content Viewer."
Overview of Digital Publishing Workflow
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-21ba9a4512e5e5e0b8d-7 fff.html

Sign into Adobe Content Viewer

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