Sign up keeps making me do the whole thing over an...

New Win7 64bit pc, tried to setup new account for relative, filled in minimum required info, screen rolls and comes back with "there is a problem..." try again, after several tries it locks the account. Have not been able to get the new account setup; using my account for this message. VERY FRUSTRATING and even tried the beta version with the same problem.
HELP

suggestions;
try creating an account using another browser
try creating an account using another computer or device
try again at a later time
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