Signature greyed out in desktop manager.

hi
We use a BES server and are finding that when users use the desktop software the ability to change the signature is greyed out.Would it be due to either of these policy settings -
Desktop addins is set to false.
Application loader and weblink is set to false.
If its neither of these, any idea what would cause it to be greyed out ?
Thanks
Elaine

Hi There!
Well, my first thought is why use the DM software at all under BES? All of the configuration items are available on the device directly and, I think, can also be set via BES policy. I am on BES and never use the desktop client at all -- unless I am contemplating an OS update and want to ensure I have a good backup beforehand. But, to manage my BES conduit, I never use the desktop software.
So, in answer to your question...are those same options greyed out in the device interface? If so, then perhaps it is indeed a policy issue...we'll have to let our BES experts chime in on that one...
Just a thought...
Occam's Razor nearly always applies when troubleshooting technology issues!
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Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.
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Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

Signature greyed out in desktop manager.

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