Signature issue in Adobe Reader XI (Unable to sign)

I have Adobe Reader XI installed both on my work laptop and my home PC.
I have the same PDF document on both my home computer and work laptop. (and yes, I have sent a new copy of the working document to my work computer to ensure it hasn't been modified or changed). It is the exact same document.
I open it at home and I have the ability to sign the PDF document and then use the save as option to save a copy of the signed document, and I have done so to submit it on weekly basis. (A time sheet).
I was able to do so at work maybe 2 or 3 times and then one time when opening Reader, a popup appeared for an update for Adobe Reader in my notification area and I installed the update from adobe.com. Ever since I installed that update, now when I open the same document at work, both the Place Initials and Place Signature options are both grayed out and I have not been able to figure out why. I have gone through all the preferences and settings and I can't find anything that would account for them being disabled.
I have not installed the update on my home system for fear of the same issue occurring. (I need to be able to submit that time sheet) and I would like to regain this ability on my work laptop. Can anyone provide any ideas on why I would suddenly lose the ability to sign a PDF document that shows under the document properties as available to be signed. (ie: Signing: Allowed).
I have tried uninstalled and re-installing Adobe Reader on the laptop. Same issue.
Any help or suggestions appreciated.

This is definitely a set up issue and User might have unintentionally assigned the port belonging to someother printer to this printer on his machine.
This is a setup issue and completely unrelated to Adobe reader. You may infact verify from some other non-Adobe Applications.
Thanks,
Atul Agarwal

Similar Messages

Installation Issue with Adobe Reader 11.0.03.

Hello,
I am having issue getting Adobe Reader XI to install onto a machine and needing help resolving it. The machine itself meet and exceed the requirement for the installation. There was a previous version of it installed, but was remove via Group Policy and now it is being deploy via SCCM 2012. So far out of 100+ machines all have successful installed adobe reader XI through the new deployment, except one. Incase you're wondering what the installation logs look like I have copy and paste it below:
=== Verbose logging started: 6/5/2013 17:09:44 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (C4:E0) [17:09:44:988]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C4:E0) [17:09:44:988]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C4:F0) [17:09:44:994]: Resetting cached policy values
MSI (c) (C4:F0) [17:09:44:994]: Machine policy value 'Debug' is 0
MSI (c) (C4:F0) [17:09:44:994]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (C4:F0) [17:09:44:995]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C4:F0) [17:09:44:995]: Grabbed execution mutex.
MSI (c) (C4:F0) [17:09:45:042]: Cloaking enabled.
MSI (c) (C4:F0) [17:09:45:042]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C4:F0) [17:09:45:045]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:90) [17:09:45:050]: Running installation inside multi-package transaction C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
MSI (s) (D8:90) [17:09:45:050]: Grabbed execution mutex.
MSI (s) (D8:AC) [17:09:45:052]: Resetting cached policy values
MSI (s) (D8:AC) [17:09:45:052]: Machine policy value 'Debug' is 0
MSI (s) (D8:AC) [17:09:45:052]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (D8:AC) [17:09:45:066]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D8:AC) [17:09:45:123]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (D8:AC) [17:09:45:123]: Note: 1: 1715 2: Adobe Reader XI (11.0.03)
MSI (s) (D8:AC) [17:09:45:123]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Adobe Reader XI (11.0.03).".
MSI (s) (D8:AC) [17:09:50:827]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 230.
MSI (s) (D8:AC) [17:09:50:889]: File will have security applied from OpCode.
MSI (s) (D8:AC) [17:09:51:049]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi' against software restriction policy
MSI (s) (D8:AC) [17:09:51:049]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (D8:AC) [17:09:51:049]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi is not digitally signed
MSI (s) (D8:AC) [17:09:51:052]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (D8:AC) [17:09:51:052]: End dialog not enabled
MSI (s) (D8:AC) [17:09:51:052]: Original package ==> C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
MSI (s) (D8:AC) [17:09:51:052]: Package we're running from ==> C:\Windows\Installer\2a70f78.msi
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (D8:AC) [17:09:51:065]: MSCOREE not loaded loading copy from system32
MSI (s) (D8:AC) [17:09:51:069]: Machine policy value 'TransformsSecure' is 0
MSI (s) (D8:AC) [17:09:51:069]: User policy value 'TransformsAtSource' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'DisablePatch' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'DisableMsi' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:071]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:071]: Running product '{AC76BA86-7AD7-1033-7B44-AB0000000001}' with user privileges: It's not assigned.
MSI (s) (D8:AC) [17:09:51:071]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (D8:AC) [17:09:51:071]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (D8:AC) [17:09:51:071]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8:AC) [17:09:51:071]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (D8:AC) [17:09:51:071]: Transforms are not secure.
MSI (s) (D8:AC) [17:09:51:072]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\ReaderXI.log'.
MSI (s) (D8:AC) [17:09:51:072]: Command Line: CURRENTDIRECTORY=C:\Users\lavdang CLIENTUILEVEL=2 CLIENTPROCESSID=7364
MSI (s) (D8:AC) [17:09:51:072]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{8017784A-94A5-40AD-AE48-D46040E2A00C}'.
MSI (s) (D8:AC) [17:09:51:072]: Product Code passed to Engine.Initialize:           ''
MSI (s) (D8:AC) [17:09:51:072]: Product Code from property table before transforms: '{AC76BA86-7AD7-1033-7B44-AB0000000001}'
MSI (s) (D8:AC) [17:09:51:072]: Product Code from property table after transforms: '{AC76BA86-7AD7-1033-7B44-AB0000000001}'
MSI (s) (D8:AC) [17:09:51:072]: Product not registered: beginning first-time install
MSI (s) (D8:AC) [17:09:51:072]: Product {AC76BA86-7AD7-1033-7B44-AB0000000001} is not managed.
MSI (s) (D8:AC) [17:09:51:072]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:072]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:072]: MSI_LUA: Elevation required to install product, will prompt for credentials
MSI (s) (D8:AC) [17:09:52:894]: MSI_LUA: Credential Request return = 0x0
MSI (s) (D8:AC) [17:09:52:894]: MSI_LUA: Elevated credential consent provided. Install will run elevated
MSI (s) (D8:AC) [17:09:52:894]: Note: 1: 2205 2: 3: MsiPackageCertificate
MSI (s) (D8:AC) [17:09:52:894]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (D8:AC) [17:09:52:894]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (D8:AC) [17:09:52:894]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (D8:AC) [17:09:52:894]: Adding new sources is allowed.
MSI (s) (D8:AC) [17:09:52:895]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:895]: Package name extracted from package path: 'AdbeRdr11000_en_US.msi'
MSI (s) (D8:AC) [17:09:52:895]: Package to be registered: 'AdbeRdr11000_en_US.msi'
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Modifying ADMIN_INSTALL property. Its current value is 'NO'. Its new value: 'YES'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding IsAdminPackage property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:900]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:52:900]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:52:900]: Product installation will be elevated because user provided elevated credentials and product is being installed per-machine.
MSI (s) (D8:AC) [17:09:52:900]: Running product '{AC76BA86-7AD7-1033-7B44-AB0000000001}' with elevated privileges: Product is assigned.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\lavdang'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '7364'.
MSI (s) (D8:AC) [17:09:52:900]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (D8:AC) [17:09:52:900]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:900]: TRANSFORMS property is now:
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (s) (D8:AC) [17:09:52:903]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming
MSI (s) (D8:AC) [17:09:52:905]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Favorites
MSI (s) (D8:AC) [17:09:52:907]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (D8:AC) [17:09:52:909]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Documents
MSI (s) (D8:AC) [17:09:52:911]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (D8:AC) [17:09:52:913]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (D8:AC) [17:09:52:914]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (D8:AC) [17:09:52:915]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (D8:AC) [17:09:52:915]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (D8:AC) [17:09:52:916]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Local
MSI (s) (D8:AC) [17:09:52:917]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Pictures
MSI (s) (D8:AC) [17:09:52:919]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (D8:AC) [17:09:52:920]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (D8:AC) [17:09:52:921]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (D8:AC) [17:09:52:922]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (D8:AC) [17:09:52:923]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (D8:AC) [17:09:52:926]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (D8:AC) [17:09:52:927]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (D8:AC) [17:09:52:928]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (D8:AC) [17:09:52:929]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (D8:AC) [17:09:52:930]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Desktop
MSI (s) (D8:AC) [17:09:52:931]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (D8:AC) [17:09:52:932]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (D8:AC) [17:09:52:932]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (D8:AC) [17:09:52:935]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'SPEC Services, Inc.'.
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'SPEC Services, Inc.'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\2a70f78.msi'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi'.
MSI (s) (D8:AC) [17:09:52:935]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (D8:AC) [17:09:52:935]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:AC) [17:09:52:935]: User policy value 'DisableRollback' is 0
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
=== Logging started: 6/5/2013 17:09:52 ===
MSI (s) (D8:AC) [17:09:52:936]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (D8:AC) [17:09:52:936]: Doing action: INSTALL
Action start 17:09:52: INSTALL.
MSI (s) (D8:AC) [17:09:52:937]: Running ExecuteSequence
MSI (s) (D8:AC) [17:09:52:937]: Doing action: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54
MSI (s) (D8:AC) [17:09:52:937]: PROPERTY CHANGE: Adding SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54 property. Its value is 'C:\Windows\SysWOW64\'.
Action start 17:09:52: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54.
MSI (s) (D8:AC) [17:09:52:937]: Doing action: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D
Action ended 17:09:52: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54. Return value 1.
MSI (s) (D8:AC) [17:09:52:937]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\Windows\'.
Action start 17:09:52: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
MSI (s) (D8:AC) [17:09:52:937]: Doing action: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D
Action ended 17:09:52: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
MSI (s) (D8:AC) [17:09:52:938]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\Windows\SysWOW64\'.
Action start 17:09:52: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
MSI (s) (D8:AC) [17:09:52:938]: Doing action: ISSetupFilesExtract
Action ended 17:09:52: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
MSI (s) (D8:70) [17:09:54:074]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI17B2.tmp, Entrypoint: SFStartupEx
MSI (s) (D8:E8) [17:09:54:075]: Generating random cookie.
MSI (s) (D8:E8) [17:09:54:077]: Created Custom Action Server with PID 8648 (0x21C8).
MSI (s) (D8:A8) [17:09:54:108]: Running as a service.
MSI (s) (D8:A8) [17:09:54:109]: Hello, I'm your 32bit Impersonated custom action server.
Action start 17:09:52: ISSetupFilesExtract.
1: Starting to extract setup files
1: Getting SUPPORTDIR property :
1: Extracting SetupFiles to: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}\FixTransforms. exe
MSI (s) (D8!64) [17:09:54:183]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8!64) [17:09:54:183]: PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.
1: Setting SUPPORTDIR property to: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}
1: Setting ISSETUPFILESCOMPLETED property
MSI (s) (D8:AC) [17:09:54:184]: Doing action: AppSearch
Action ended 17:09:54: ISSetupFilesExtract. Return value 1.
Action start 17:09:54: AppSearch.
MSI (s) (D8:AC) [17:09:54:184]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Acrobat.exe 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\11.0\Installer 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\6.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Acrobat Reader\11.0\Installer\Optimization 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Repair\Acrobat Reader 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Acrobat Reader\11.0\Installer\Optimization 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\7.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Adobe Acrobat\11.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\8.0\Installer 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Doing action: SetOSSpecificProperties
Action ended 17:09:54: AppSearch. Return value 1.
MSI (s) (D8:6C) [17:09:54:212]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1CA3.tmp, Entrypoint: SetOSSpecificProperties
MSI (s) (D8!9C) [17:09:54:227]: PROPERTY CHANGE: Adding WindowsSystemString property. Its value is '(Windows Vista 64-bit)'.
Action start 17:09:54: SetOSSpecificProperties.
MSI (s) (D8:AC) [17:09:54:228]: Doing action: LaunchConditions
Action ended 17:09:54: SetOSSpecificProperties. Return value 1.
Action start 17:09:54: LaunchConditions.
MSI (s) (D8:AC) [17:09:55:643]: Product: Adobe Reader XI (11.0.03) -- Adobe Reader XI (11.0.03) requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
MSI (c) (C4:E0) [17:09:54:230]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
Adobe Reader XI (11.0.03) requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
Action ended 17:09:55: LaunchConditions. Return value 3.
Action ended 17:09:55: INSTALL. Return value 3.
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Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
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MSI (s) (D8:AC) [17:09:55:668]: Note: 1: 1708
MSI (s) (D8:AC) [17:09:55:668]: Product: Adobe Reader XI (11.0.03) -- Installation operation failed.
MSI (s) (D8:AC) [17:09:55:669]: Windows Installer installed the product. Product Name: Adobe Reader XI (11.0.03). Product Version: 11.0.03. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
MSI (s) (D8:AC) [17:09:55:671]: Deferring clean up of packages/files, if any exist
MSI (s) (D8:AC) [17:09:55:671]: MainEngineThread is returning 1603
MSI (s) (D8:90) [17:09:55:671]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 230, szDescription: "".
MSI (s) (D8:90) [17:09:55:672]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
=== Logging stopped: 6/5/2013 17:09:55 ===
MSI (s) (D8:90) [17:09:55:673]: User policy value 'DisableRollback' is 0
MSI (s) (D8:90) [17:09:55:673]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:90) [17:09:55:673]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:90) [17:09:55:673]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D8:90) [17:09:55:674]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (D8:90) [17:09:55:674]: Restoring environment variables
MSI (s) (D8:90) [17:09:55:675]: Destroying RemoteAPI object.
MSI (s) (D8:E8) [17:09:55:675]: Custom Action Manager thread ending.
MSI (c) (C4:F0) [17:09:55:676]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C4:F0) [17:09:55:676]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/5/2013 17:09:55 ===

This thread is pretty old, are you still having this issue?

Signature option in Adobe Reader.

Why is the signature option in Adobe Reader one "greyed out" for iPad users, you can no longer access your signatures and add them to a document ?

Hi F & F,
If you are really looking to create a cryptographically secure digital signature then you need to create a custom signature appearance. If on the other hand all you want to do is add a picture of your signature you need to create a custom stamp. In order to create a digital signature you need to have access to a digital ID (a public/private key pair), and before going through all of the steps of creating a custom signature appearance is this what you intend to do? If so then check out 4 Custom Signature Appearances — Digital Signatures Guide for IT for help in creating the signature appearance. If you just want to create a stamp then look at the tips at Adobe Acrobat X Pro * Create a custom stamp.
Steve

Viewing issue with Adobe Reader

Hi there,
I'm having an issue with Adobe reader, which appears to be not related to platform or version. To cut a long story short. I've created an A4 design in Photoshop. Part of this design includes some boxes, that have been given an outline (border) effect. Also bare in mind that the Photoshop files are being created at 350dpi.
When I put my design into Illustrator/ InDesign and then generate a PDF file. I then go and look at the pdf file and when the zoom is at 100%, the edges of the boxes are not straight, you'll get a slight offset half way along for example. However, when I zoom in to 400% the problem disapears and the lines (edges) look perfectly as they should.
Does anyone know about this issue? I'm worried that when I print from the PDF, this issue will be in the print-out - or will it be OK when I print it seeming as it dissapears at 400% zoom.
Any prompt answers or help would be appreciated.
Kind regards,
Luke

Can you open Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty

I have uninstalled and reinstalled a number of times, but I still have the same issue. Adobe automatically gives me the Norwegian version as I live in Norway. When I open existing pdf files they appear empty, and automatically close themselves after a few seconds.
Any idea how I can solve this problem?
Your input is highly appreciated!
Thank you.
R

Thank you so much for your swift response, Pat! The first step – accepting the Eula license agreement solved my problem ☺ ☺ ☺
Wish you a great day – you just helped making mine a lot better!
Randi
Fra: Pat Willener [email protected]
Sendt: 27. august 2013 09:09
Til: Randi Hognestad
Emne: Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty
Re: Issue: installed Adobe Reader XI, Norwegian version, existing pdf will not open or appear empty
created by Pat Willener<http://forums.adobe.com/people/pwillener> in Adobe Reader - View the full discussion<http://forums.adobe.com/message/5629375#5629375

Unable to install adobe reader-message :unable to unlock instance count... Please advise. Thx

unable to install adobe reader-message :unable to unlock instance count... Please advise. Thx

What is your operating system & version?
Can you try downloading the installer from http://get.adobe.com/reader/direct/ or http://get.adobe.com/reader/enterprise/ ?

I am having a file moving issue with Adobe Reader XI

I am having a file moving issue with Adobe Reader XI on a Windows 7 32bit system. When Adobe reader is set as the default program for PDF files moving files from one directory to another takes over a minute, regardless of the size of the file. When the default handler is set to another program, like Nuance or PDF Creator, this is instant. What in Adobe Reader is causing this and what can I do to speed up file moving? Any help will be greatly appreciated. Thank you.

I am using Windows 7 home edition and using Internet Explorer 10
The PDF's are online on websites that I am trying to open. Both on the site as well as trying in a new window.
Thank you
Jeff

Issues with Adobe Reader with Windows 7

I'm having big issues with Adobe Reader. It won't open/display PDF files and closes on it's own!

Not sure if it can help you but I believe you have NVIDIA driver on your machine. Which version it is?
Many tumes issue is seen with NVidia drivers on the machine. Not only Reader but other major apps also crash due to issues in this module.
Please update the NVIDIA graphics card drivers. More information is provided in the below links
http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#up date-driver-hardware-isnt-working-properly=windows-7
Please let us know if you still face this issue.

I got some issues with Adobe Reader.

Hello!
I got some issues with Adobe Reader. When I read a document in the Firefox
I have to click in the Adobe window all the time to reactivate keyboard shortcuts
to tale effect in the document.
Like when I scroll up and down the document with the arrow keys, this doesn't
work after changing to an other windows or tab and coming back to the previous
window.
Was there a clue to this behavior? Like a check box or what I did not see until
now?
Thank You Very Much.
Sincerely,
Steve

Does this occur with all pdf documents or only one specific document? What version of the Mac operating system are you using? What version of Acrobat reader?

How is your signature protected on adobe reader when sending documents?

How is your signature protected on adobe reader when sending documents?

It isn't signing in. I hope someone can explain this better than me but it goes something like this.
To sign you make a certificate. Either you buy the certificate from a trusted source, or you make a special public certificate, and send that to all your contacts. This sending is special - you can't just email it, because it could be a fake. People need to know it's real, perhaps by arrangement.
Anyway, people are now set to look at a PDF which says YOU signed it. They can check if the certificate you used matches the public certificate you sent. If it does, the file is unaltered. If it doesn't it is a fake. Plus, there is a third case - it might be your real signature then someone changed the PDF. But thanks to the certificate, when you validate you are told about that too.
Certificates, the law, signing and that area are complex, and you need to understand before you start. It's easy to make worthless signed documents.
By the way, I've no idea if any of this clever stuff works on iOS!!

Adobe Reader 11.0.2 signing with OCSP embedding?

These days, I've been testing Adobe Reader 11.0.2 signing with OCSP embedding, and the following was unclear:
1. If there is CRL file in Adobe Reader 11 CRL Cache (C:\Documents and Settings\<user>\Application Data\Adobe\Acrobat\11.0\Security\CRLCache), then OCSP is not embedded in e-signature, but CRL is embedded. How can I configure Adobe Reader 11, so that signature doesn't have embedded cached CRL, but OCSP for end-user certificate?
2. Why doesn't Adobe Reader 11 display full OCSP certificate chain? Adobe Reader 10 displays full OCSP certificate chain. You can see attached picture:
Dragan

Both of these problems are also in the Adobe Acrobat Reader DC 2015.007.20033. The first problem on the Windows 7 computer can be resolved by deleting the CRL Cache (before signing) in the following location: C:\Users\<user>\AppData\Roaming\Adobe\Acrobat\DC\Security\CRLCache.

Adobe reader 11 wont load signed feature for a specific user on VDI

Hey all,
New to the forums so please if i mess something up let me know.
We Run xendesktop 5 for our vdi systems and we have one user, only one user, that when they load the adobe reader there sign document feature does not load what so ever, i have tried multiple test accounts that have same permission and it loads just fine, other users running same desktop the feature loads just fine. i am really baffuled as to why the feature will not load for this specific user. just a troubleshooting note, i had the user log into a physical machine with the same adobe reader version and the sign feature loaded for them just fine, its only in the vdi system where it will not load. Any suggestions would be greatly appreciated.
Thank you!!!

Kyle
could you attach any screenshots ? one when it works fine and the other when it doesn't - so that the issue can be understood better.

Adobe reader want me to sign a term of user agreement, where can I find this?

Adobe reader want me to sign a term of user agreement, where can I find this?
I can use the program on my computer, but when I need to use it to open a pdf file on the web, I get this message "before viewing this pdf in this web browser you need to sign terms of user agreement".

Hi,
You may try to follow steps from below links and let me know if that helps:
http://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html
Blank EULA screen appears on Acrobat XI launch
Known issues | Acrobat XI, Reader XI
Regards,
Ajlan Huda.

Would an issue with Adobe Reader XI be the reason I would not have a scroll bar or another way to navigate a list on a website that requires Adobe?

The publisher of our text books have an online resource we use to access materials that requires the use of Adobe Reader. For the past few days I have been unable to navigate through the site because there is not a scroll bar or any method to move through the list using the navigation bookmarks provided for that purpose. I have spoken, at length, with the online support team at the publishing company, and we have tried many trouble shooting steps. The technician I was working with also checked on the Adobe website to see if he could find anything else. He and I are both at a loss. As the problem doesn't seem to be on his end (the publisher, website, etc) or my end (my settings for PDF on my computer, version of Adobe, platform, etc.), I am hoping someone might have an idea of how to help solve this issue.

My operating system is Windows 7, I've tried both Chrome and Mozilla Firefox, and the Reader version is 11.0.09. In Chrome, the Adobe PDF plugin has been enabled and "always allow" has been selected. The Chrome PDF viewer had been disabled. The adjustments have also been made in Firefox to use Adobe Acrobat.
I appreciate any help or advice you are able to offer.

Using a Signature Pad in Adobe Reader Ubuntu Linux??

We are wanting to move away from Window and us Ubuntu Linux on our field computers. The only problem is we have a signature pad and we need that to work in Adobe Reader. We are using a Topaz signature pad. I have been in contact with the company and they have been very helpful. They have a driver for the signature pad in linux but they do not have a plugin for Adobe Reader. Does anyone know a signature pad that will work in Adobe Reader? Does anyone know if there is a plugin for Adobe Reader that may be used to work with the current signature pad we have. Topaz said they can help me get set up to the point of going into Reader but then we would have to go the rest of the way. Does anyone have any advice?
Thanks

I'm also experiencing the same issue where we go to open a document and it takes a long time to verify each of the signatures. Have you found a solution to this?

Signature issue in Adobe Reader XI (Unable to sign)

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