Signature problem - adding symbols to some messages

I have a user who will sometimes have a > in front of each line in her signature. I've been able to determines it only happens when replying to Plain Text messages - other formats are fine.
Any suggestions?

what does her signature look like ? Did you check ?
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      sym.getSymbol("Risk15").stop("Initial");
      sym.setVariable("symName","Risk15");
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    sym.getSymbol('Risk15').$("Risk15").bind('click tap',function(ev) {
         sym.$('Risk15').draggable('disable');
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    drag: function(e,ui)
      sym.getSymbol("Risk16").stop("Initial");
      sym.setVariable("symName","Risk16");
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    sym.$('Risk16').draggable();
    sym.getSymbol('Risk16').$("Risk16").bind('click tap',function(ev) {
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      sym.$('Quadrant2_text').html('Quadrant');
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      sym.$(risk[i]).css({"left":Pos[i].x,"top":Pos[i].y,"position":"absolute"})
      sym.getSymbol(risk[i]).stop(0);
      sym.getSymbol(risk[i]).$(risk[i]).html("Challenge");
    But is still doesn't work,
    Subject: Re:  Pls Help! Drag and Drop problem, identical symbols acting differently - same code! WHY?

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    You can't do that.  Instead, just remove "aaa new-model" from the config then try to deploy it.  Alternatively, you can try "merge mode," but that will send the whole config back to the device.

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