Signature Reasons disappeared with upgrade to Acrobat XI

Question

Our legal department uses the Certify with Visible Signature a lot.  They have all created a number of custom Reasons, which they also use a lot.  Today we upgraded a couple of them from Acrobat 9 to Acrobat XI, and their custom reasons are gone.
How do we get them back?
Thanks,
Susan

Answer 1

Hi Susan,
Here are the steps:
On a machine with Acrobat 9 click the Start button and run regedit
Expand the tree view on the left side of the Registry Editor dialog along the following path: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Security\cPubSec\cReasons
Right mouse click on cReasons key and select Export from the pop-up menu
Select the Desktop as the Save in location and type "Reasons" in the File name field, and then click the Save button
Close the Registry Editor
Using Notepad open Reasons.reg located on the Desktop. NOTE: This is one place where the basic Notepad text editor works better then other more advanced text editors. This is due to other editors adding hidden codes (such as line feeds) that will prevent the file being imported.
When the file is opened in Notepad look for the line [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Security\cPubSec\cReasons]
Change \9.0\ to \11.0\
Save and close the file
Copy the file to any machine that has Acrobat XI
Double click on the Reasons.reg file
Click the Yes button on the confirmation dialog
Click the OK button on the information dialog
Launch Acrobat XI and the reasons will be there when you sign
Steve