Signed DocuSign documents are not updating in Microsoft Dynamics CRM record

My organization uses DocuSign with our Microsoft Dynamics CRM Online instance.
When we first applied the DocuSign solution, we could send documents using the Send with Docusign feature and a signed version would be automatically up[dated in the same CRM record when the process was complete.
Recently, the signed copies are not updating in the CRM.

We don't know. Better to ask over here.
https://community.dynamics.com/crm/f/117.aspx
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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              AND   QSSKZ NE 'S2'
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            IT_DATA-WRBTRC = IT_DATA-WRBTR.
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          ENDIF.
          IT_DATA-VBELNR = IT_BKPF-BELNR.
          IT_DATA-BELNR = ' '.
          IT_DATA-GJAHR = ' '.
          IT_DATA-BLDAT = ' '.
          IT_DATA-BLART = ' '.
          IT_DATA-ZUONR = ' '.
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          CLEAR  WRK_DEDWRBTR.
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          AND   GJAHR = IT_BKPF-GJAHR
          AND   QSSKZ EQ SPACE
          AND BUKRS IN S_BUKRS
          AND   BSCHL NE '50'.
          IF NOT WRK_DEDWRBTR IS INITIAL.
            SELECT SUM( WRBTR ) INTO WRK_DEDWRBTR FROM BSAS
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            AND   GJAHR = IT_BKPF-GJAHR
            AND   QSSKZ EQ SPACE
            AND BUKRS IN S_BUKRS
            AND   BSCHL NE '50'.
          ENDIF.
          IF NOT WRK_DEDWRBTR IS INITIAL.
            IT_DATA-XBLNR = 'Discount'.
            IT_DATA-WRBTR = WRK_DEDWRBTR.
            IT_DATA-WRBTR = IT_DATA-WRBTR * - 1.
            IT_DATA-WRBTRC = IT_DATA-WRBTR.
            APPEND IT_DATA.
          ENDIF.
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          CLEAR   IT_BELNR.
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              AND   GJAHR = IT_BKPF-GJAHR
                AND   BELNR NE IT_BKPF-BELNR
                AND BUKRS IN S_BUKRS.
          SORT IT_BELNR BY BELNR GJAHR.
          LOOP AT IT_BELNR.
            CLEAR  WRK_TDSWRBTR.
            SELECT SUM( WRBTR ) INTO WRK_TDSWRBTR FROM BSIS
            WHERE BELNR = IT_BELNR-BELNR
            AND   GJAHR = IT_BELNR-GJAHR
            AND   QSSKZ NE SPACE
            AND BUKRS IN S_BUKRS
            AND   QSSKZ NE 'XX'.
            IF WRK_TDSWRBTR IS INITIAL.
              SELECT SUM( WRBTR ) INTO WRK_TDSWRBTR FROM BSAS
              WHERE BELNR = IT_BELNR-BELNR
              AND   GJAHR = IT_BELNR-GJAHR
              AND   QSSKZ NE SPACE
              AND BUKRS IN S_BUKRS
              AND   QSSKZ NE 'XX'.
            ENDIF.
            IT_DATA-VBELNR = IT_BKPF-BELNR.
            IT_DATA-BELNR = IT_BELNR-BELNR.
            IT_DATA-GJAHR = IT_BELNR-GJAHR.
            IT_DATA-XBLNR = IT_BELNR-XBLNR.
            IT_DATA-BLDAT = IT_BELNR-BLDAT.
            IT_DATA-BLART = IT_BELNR-BLART.
            IT_DATA-ZUONR = IT_BELNR-ZUONR.
            IT_DATA-WRBTR = IT_BELNR-WRBTR + WRK_TDSWRBTR .
            IF IT_BELNR-BSCHL GE '31' AND IT_BELNR-BSCHL LE '39'.
              IT_DATA-WRBTRC = IT_DATA-WRBTR.
            ELSE.
              IF IT_BELNR-BSCHL GE '21' AND IT_BELNR-BSCHL LE '29'.
                IT_DATA-WRBTRC = IT_DATA-WRBTR * - 1.
              ENDIF.
            ENDIF.
            APPEND IT_DATA.
            IT_DATA-VBELNR = IT_BKPF-BELNR.
            IT_DATA-BELNR = ' '.
            IT_DATA-GJAHR = ' '.
            IT_DATA-BLDAT = ' '.
            IT_DATA-BLART = ' '.
            IT_DATA-ZUONR = ' '.
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          IT_DATA-BELNR = ' '.
          IT_DATA-GJAHR = ' '.
          IT_DATA-BLDAT = ' '.
          IT_DATA-BLART = ' '.
          IT_DATA-ZUONR = ' '.
    *DiscountVBELNR
          CLEAR  WRK_DEDWRBTR.
          SELECT SUM( WSKTO ) INTO WRK_DEDWRBTR FROM BSE_CLR
          WHERE BELNR_CLR = IT_BKPF-BELNR
          AND   GJAHR_CLR = IT_BKPF-GJAHR
          AND BUKRS IN S_BUKRS.
          IF NOT WRK_DEDWRBTR IS INITIAL.
            IT_DATA-XBLNR = 'Discount'.
            IT_DATA-WRBTR = WRK_DEDWRBTR.
            IT_DATA-WRBTR = IT_DATA-WRBTR * - 1.
            IT_DATA-WRBTRC = IT_DATA-WRBTR.
            APPEND IT_DATA.
          ENDIF.
        ENDIF.
      ENDLOOP.
    LOOP AT IT_BKPF.
      SELECT SINGLE BUTXT ORT01 LAND1 INTO (IT_DATA-BUTXT,IT_DATA-ORT01,IT_DATA-LAND1)
      FROM T001
      WHERE BUKRS IN S_BUKRS.
      MODIFY IT_DATA INDEX SY-TABIX.
    *ENDLOOP.
    ENDFORM.                    " select_data
    *&      Form  print_data
          text
    -->  p1        text
    <--  p2        text
    FORM PRINT_DATA .
      PERFORM OPEN_FORM.
      PERFORM WRITE_FORM.
      PERFORM CLOSE_FORM.
      LEAVE LIST-PROCESSING.
    ENDFORM.                    " print_data
    *&      Form  open_form
          text
    -->  p1        text
    <--  p2        text
    FORM OPEN_FORM .
      CALL FUNCTION 'OPEN_FORM'
        EXPORTING
          FORM     = 'ZFI_PAY_ADV_MODN'
          LANGUAGE = SY-LANGU.
    ENDFORM.                    " open_form
    *&      Form  write_form
          text
    -->  p1        text
    <--  p2        text
    FORM WRITE_FORM .
      LOOP AT IT_BKPF.
        IF SY-TABIX GT 1.
          AT NEW BELNR.
            CALL FUNCTION 'WRITE_FORM'
              EXPORTING
                ELEMENT = 'NEW'
                WINDOW  = 'MAIN'.
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        ENDIF.
        LOOP AT IT_DATA WHERE VBELNR = IT_BKPF-BELNR.
          DATA : BEGIN OF IT_HKONT OCCURS 0,
                   HKONT LIKE BSIS-HKONT,
                   WRBTR LIKE BSIS-WRBTR,
                 END OF IT_HKONT.
          REFRESH IT_HKONT.
          CLEAR   IT_HKONT.
          SELECT HKONT WRBTR INTO TABLE IT_HKONT FROM BSIS
          WHERE BELNR = IT_BKPF-BELNR
          AND   GJAHR = IT_BKPF-GJAHR.
          DELETE IT_HKONT WHERE HKONT(3) NE '005'.
          IF NOT IT_HKONT[] IS INITIAL.
            LOOP AT IT_HKONT.
              IT_DATA-TOTAL = IT_DATA-TOTAL + IT_HKONT-WRBTR.
              MODIFY IT_DATA.
            ENDLOOP.
          ELSE.
            IT_DATA-TOTAL = IT_DATA-TOTAL + IT_DATA-WRBTR.
            MODIFY IT_DATA.
          ENDIF.
        ENDLOOP.
        LOOP AT IT_DATA WHERE VBELNR = IT_BKPF-BELNR.
          IF IT_DATA-BLART EQ ''. " for invoice Date
            IT_DATA-BLDAT = IT_BKPF-BLDAT.
          ENDIF.
          IT_DATA-LIFNR = IT_BKPF-LIFNR.
          IT_DATA-KUNNR = IT_BKPF-KUNNR.
          IT_DATA-NAME1 = IT_BKPF-NAME1.
          IT_DATA-NAME2 = IT_BKPF-NAME2.
          IT_DATA-NAME3 = IT_BKPF-NAME3.
          IT_DATA-NAME4 = IT_BKPF-NAME4.
          IT_DATA-CITY1 = IT_BKPF-CITY1.
          IT_DATA-REGION = IT_BKPF-REGION.
          IT_DATA-COUNTRY = IT_BKPF-COUNTRY.
          IT_DATA-STREET = IT_BKPF-STREET.
          IT_DATA-LANDX = IT_BKPF-LANDX.
          IT_DATA-BEZEI = IT_BKPF-BEZEI.
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          SELECT SINGLE CHECT ZALDT HBKID INTO
          (IT_DATA-CHECT , IT_DATA-ZALDT , WRK_HBKID)
          FROM PAYR
          WHERE VBLNR = IT_BKPF-BELNR
          AND   GJAHR = IT_BKPF-GJAHR
          AND   VOIDR = '00'.
          SELECT SINGLE BANKL INTO WRK_BANKL
          FROM T012
          WHERE HBKID = WRK_HBKID.
         AND spras EQ 'EN'.
          SELECT SINGLE BANKA INTO IT_DATA-BANKA
          FROM BNKA
          WHERE BANKL = WRK_BANKL.
          MODIFY IT_DATA.
          CALL FUNCTION 'WRITE_FORM'
            EXPORTING
              ELEMENT = 'ITEMS'
              WINDOW  = 'MAIN'.
        ENDLOOP.
        CALL FUNCTION 'WRITE_FORM'
          EXPORTING
            ELEMENT = 'TOTAL'
            WINDOW  = 'MAIN'.
      ENDLOOP.
    ENDFORM.                    " write_form
    *&      Form  close_form
          text
    -->  p1        text
    <--  p2        text
    FORM CLOSE_FORM .
      CALL FUNCTION 'CLOSE_FORM' .
    ENDFORM.                    " close_form

    Hi
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