Signed in, and asked to sign in?

I'm having trouble with the download assistant. I've signed in, but the download doesn't start automatically. There's this message: "sign in with your adobe id to continue.". But, at the top you can see that I have already succesfully signed in. Does anybody know how to get the download to start?
Thanks! Heleen

Hi,
Request you to please contact Adobe support so that this issue can be resolved.
You can contact support by accessing this link:
http://www.adobe.com/support/contact/
Once on this page, click on "I am having trouble downloading or installing my software".
You will then see a drop down menu in which you will have to select "I am trying to use trial software from Adobe".
You will then see an option to chat with a support representative. You will also have the support phone numbers to the righ in case you prefer to call.
Thanks

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http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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