Signed up for $50 Gift Card Reserve but didn't receive gift cards.

I signed up for the offer ages ago when it was first mentioned. I had even received an email confirmation and I had signed up both lines in my family plan to make sure would be no mistakes. I went last week and added got 2 more phones added to my family plan both with new 2yr commitments. No representative knew anything about the offer which is normal from my local Best Buy. I had assumed maybe cards got mailed to me but while reading details page on offer I just saw that I should"ve gotten my cards right after I purchased phones. How do I get my gift card? I added not just 1 line but 2 so no reason I shouldn't have received. I was even asked at the Best Buy mobile department what were both the numbers to my account were. Anyone know what I should do in this situation?
Solved!
Go to Solution.

The promotion applies to the specific number you registered, whether you upgrade or port the number to a different carrier as a new line. But as Neihn mentioned, adding new numbers to an existing account was not part of the promotion.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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Hello lreyes66-
I apologize for the lateness of this response; we are currently backlogged on posts and trying to catch up. I can totally understand wanting to use that coupon on your purchase of a 4K TV, that would most likely be quite a savings.
To be honest, I’ve not heard that we give out a coupon for 10% off a purchase when you sign up for the Best Buy credit card. However, there is a promotion where you would get 10% back in rewards points to your My Best Buy membership for the first purchase you make with your new card if you make a purchase on the day you are approved for it. You can find more details here.
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Signed up for $50 Gift Card Reserve but didn't receive gift cards.

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