Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

Purchased the card at a Best Buy on 7/19, have yet to receive my welcome email or coupons and was very interested in the B2G1.

Hello Templin886,
Thanks so much for joining Gamers Club Unlocked. It's a great program, and I know you'll enjoy the added benefits to your My Best Buy experience.
I am sorry to hear, though, that you haven't seen a welcome email. These typically arrive at the email linked with your My Best Buy account within 3 business days. I'll be happy to review this and get back in touch with you via private message shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,

How does the Pre-order $10 promotion work for gamers club unlocked.

So I've pre-ordered a few games recently. I've ordered and picked up 3 copies of Destiny (xbox one, ps4, xbox 360)- christmas is coming lol) but it doesn't seem to give me a $10 certificate for each copy.... why is that.

Hi mjfoster77,
That is a great question! From my experience, it is fairly common for bonus points not to appear as pending alongside the base points. If your pre-order of Middle-earth: Shadow of Mordor was shipped or picked up within 7 days of the games official release, then you should see 500 bonus points post to your My Best Buy™ account within about 20 days. Based on everything I can see, your pre-order should qualify for the bonus points.
If you perhaps do not see the 500 bonus points post to your account within 20 days, then please do not hesitate to send me a private message and I will see what I can do to ensure those points are added to your account. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Let me know if you have any other questions.
My Best Buy™ - "Get $10" Gaming Pre-order Offer
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Didn't receive Gamers Club Unlocked Welcome Package

Hi,
I signed up for the Gamers Club Unlocked program in May and never received a welcome packet. I noticed other posters said it should have arrived within a few days of signing up. Thanks!

Hi Ellisker,
Welcome to the My Best Buy Gamers' Club Unlocked program! Like you may have read, it typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you definitely should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Coupons

I signed up for the Gamers Club Unlocked on Sunday 5/25 and I was wondering how long it usually takes to get the welcome coupons as I have yet to get mine.

Hi fenners and chucked,
Thanks to you both for signing up for Gamers Club Unlocked (GCU)!
As Aaron said above, you should have received your welcome kits by now as they generally only take 2-3 business days to arrive, and I apologize if you’re yet to receive them! To further assist, I’ll be sending you both a private message with further information. To check your private messages, make sure you’re logged into the forums and click the small envelope on the top right of the screen.
Thanks for posting, and you’ll both be hearing from me shortly.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked welcome coupon packet ?

I signed up for gamers club unlocked on 5/24 but haven't received the coupons yet via mail or email. I was hoping someone might be able to help me with this please

Hi Greellx,
You should have received a Welcome Packet via email within 1 to 2 business days of becoming an Unlocked member. I would strongly encourage you to check your email accounts spam or junk folder because the Welcome Packet has been known to get sorted into those folders from time-to-time. If after checking those folders you still do not have a Welcome Packet, then please send me a private message and I will see what I can do t help. A private message can be sent by clicking on the blue button within my signature.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked issue

Can somebody help me out? I went to another branch of bestbuy since its closer to my place and not to the branch where i purchased my gcu to resolve my issue. I havent gone to the to the retail store where I purchased the gamers club unlocked membership. I apparently got the wrong membership card since I got the gifting option instead of the subscription.
Last week I tried to trade in my sunset overdrive game but did not get the 10% discount because they said its not in the system. I showed them the receipt and said its weird that i havent gotten it. Its clear to me they dont have any idea how to activate it and even missed the detail that what they gave me was a gifting membership and not the subscription. That is why they cant fix the problem. Also, customer support did something with my membership making it worse, she apparently did an exchange to something I did not receive and now it reflects on your system. I asked a guy in their gaming department to look into my account to see if i was enrolled in the gcu and what he found was i purchased the gifting option and not the membership. Well, its not my fault that they gave me the wrong one.
I hope you can look into my account so next time i go to the retail store theyll know what to do. Thank you.

Hi Ickerson,
While I certainly appreciate you signing up for Gamers Club Unlocked (GCU), I’m very sorry to hear that you may have run into issues with getting it properly attached to your My Best Buy account! This should be a pretty seamless signup experience, so it’s unfortunate to hear that you ran into issues both during your first visit, as well as when you returned to our store. I’m more than happy to review your recent purchases and advise as needed.
I was able to locate your purchase history using your email address on file for the forums and I can see what happened here. You are correct that the GCU gifting option was in fact rang up and not the individual membership. Regrettably, this isn’t something we can assist with on the forums, as GCU can only be signed up for in-store. When you get a chance, you’ll want to return to the store you visited who did the re-ring transaction and have them redo the transaction using the standard GCU membership SKU (3081375). You may wish to bring the physical GCU card up to Customer Service when you visit (there should be a card for the personal membership and one for the gifting option). I would also suggest asking for a manager if needed.
I certainly hope for a much more pleasant and effective experience upon your return. After this is all taken care of in-store, please feel free to reach out to me should you need any further assistance. You can contact me via private message by clicking the link in my signature.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked frustration with activation

I ordered a GCU online, 12/26. It got lost in the mail and they had to ship me a new one. A few days after receiving it I brought it in to activate it. They peeled back the yellow sticker and scanned it. It said the card had already been activated. So I went and picked out a game. Rang up full price. Put it back. Called best buy customer service. They weren't helpful. Called again the next day, nothing. Went back a week later thinking it may have been something that needed time to activate. Nothing still. Called up customer service again. Had them combine an old account and my current one, just in case there was some confusion somehow. Went to buy Evolve...full price. Want to buy, the order...but I know what it's gonna say.
Dunno what to do now, it sounds like my card was activated to another account, but no one seems to be able to track it. My bb acount is the same as the email for my profile. Any help would be great.

Hey blindpiggy,
Thanks for signing up for Gamers Club Unlocked. We're pleased to have you on board, and I am sure you will love the new benefits being an Unlocked member will bring to your gaming experience.
I have reviewed your account and I do see where a secondary account was merged, but the active account is showing Gamers Club Unlocked. I believe that when the merge was completed that the secondary account, which had received your Gamers Club Unlocked account, was transferred into your primary and therefore your Unlocked status was also transferred. You should be able to use your Unlocked discount on your next purchase in-store or at BestBuy.com. Please let us know if you have any additional questions or concerns.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked welcome e mail

I purchased a GCU membership on 11/6 for $30 during the promotion and never received my welcome e mail. I've waited over 2 weeks since I read that it can take that long to process. I wanted to know what to do next.

Hello darkmatter00,
Thanks for signing up for Gamers Club Unlocked! I know you'll love two years of discounts and special offers. The beginning of that is certainly the welcome packet coupons, and I'm sorry to hear they weren't received. I'll be happy to review your account and send you a private message with additional information.
To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Never Received Gamers Club Unlocked Welcome Coupons

Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!

Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received all Gamers Club Unlocked Benefits

So I've purchased Gamers Club Unlocked back in February, and while I've received new games for 20% off, I didn't receive the 10% bonus trade in credit, 10% off a preowned game, and the two special welcome coupons. I still have the receipts for these transactions. Is there anyone I can talk to help me get these discounts? Thanks.

Hello aobero4,
Thanks for joining Gamers Club Unlocked! We're happy to have you in the program, and I'm sure you'll continue to love the benefits.
You've come to the right place for your Gamers Club concerns, and I'll be happy to assist you with them. Welcome packets are emailed within a few days of signing up, so you should have received yours back in March when you enrolled.
I should be able to locate any purchases attached to your My Best Buy account, so I will look for that pre-owned game purchase, and I will send you a private message with information regarding that title and the trade-in you had completed. Please watch for a private message from me shortly.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked for $30 with $39.99 purchase

I didn't realize this promotion was going on. I picked up COD Adnvaced Warfare last Monday, can I go in with my receipt and still get Gamers Club Unlocked for $30?
Thanks!

Hey again Brandwin,
Both items must appear on the same receipt for the promotional savings to apply, so you would need to return and repurchase your copy in order to qualify for the offer. Since we also don't accept the return of opened media (games, music, movies, PC software), I'd encourage you to speak with the staff at your local store for assistance -- I have confidence they'll be able to help you out.
Thanks for your interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

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