Signed up for Iphone insurance 2 months ago - Verizon never added

Hello,
Has anyone experienced a situation where you place the order for your iphone via phone to Verizon and confirm your plan and insurance and a couple months later you realize that Verizon never added the insurance? I have the name and location of the customer service rep that I spoke with when placing the order. Wondering how to obtain the recorded call as everytime I call, I hear a message that calls are being recorded.

We would be glad to look into getting the insurance added on your account. Please PM me and I'll get some information from you and we will see if we can get the insurance added to your line.
Thank you

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Signed up for Iphone insurance 2 months ago - Verizon never added

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