Signed up for my free copy of Mountain Lion yesterday but still haven't received an email with a code - do you think it is because Apple is having an issue with having sent out invalid codes?
On the webpage it says you must prove your purchase with a copy of your receipt but it never gave me the option to attach it to the request so I am thinking they are unable to verify my MacBook was purchased after 6/11. Also, when I went to re-request my free copy of ML it said my Serial Number was already redeemed. Should I contact support or just wait it out?
I think it is all messed up. Many of us are in the same boat. I'm patiently waiting to hear something from Apple.
Similar Messages
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Waiting for my free copy of mountain lion
i bought my mac book pro one week ago and i ordered my free copy of mountain lion .but till now i didn't recived any links from apple.com
now 72 hours and i'm still waiting ,but for people that saying minimum 72 hours .if it like that so how some people recived their code although the software realesed 25th of july and that's means that to day is 72 hourse for every one that's mean no one should recive it before today
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Has this happened to anyone else too?
Woke up this morning hoping to have the code, but nope... still hasn't come. Just like you, I submitted my original request 25 hours ago now, and have yet to hear ANYTHING from Apple.
I'm disappointed that the only answer I get is an AppleCare representative telling me to read the terms and conditions of requesting and then reading it and saying that it says processing will take up to 24 hours.
I expected better execution of this up-to-date program from Apple. I'm guessing it has to do with the botched codes going out that are showing up as already used.
Let's hope it will be today! -
Anyone also knows why this update is so ridiculously weird? Snap your bill, send us picture - looks so in contrary to Apple's core principle of simplicity! I'm very disappointed.
My guess would be to open the AppStore, then in the QuickLinks panel on the right of the first screen you should be able to choose Redeem to redeem a code.
AC -
I haver received no response from apple. I applied 2 days ago.
I've been waiting since yesterday morning... Haven't heard a single thing. I called AppleCare and was told it would be up to 24 horus, which has well since passed.
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I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?
I recently purchased a copy of Lion, will I be eligible for a free upgrade of Mountain Lion?
no, sorry.
However, Lion has some great features in and of itself!
you will have to purchase it for 20 dollars in the app store (USA price) to upgrade to ML, the redemption codes that you may be reacting to are for people who recently purchased a computer and were told that they would be able to receive a free download of ML when it is released to make sure their computers are up to date.
This allows apple to release the hardware before the latest software, but still offer the latest software for free, because they're cool like that .
I hope this helps -
Still haven't received code in email for free copy of Mountain Lion?
after around 16 hours, i have not yet recieved the code in my email to claim my free copy of Mountain Lion.
mitchwbb wrote:
after around 16 hours, i have not yet recieved the code in my email to claim my free copy of Mountain Lion.
Search before posting. Your question has been asked and answred dozens of times already. It can take up to 72 hours. -
How do I redeem my free copy of Mountain Lion?
I purchased a Retina Display MacBook Pro on Monday. Mountain Lion came out today, and I was told I would receive a free copy. I went to the Up-To-Date website, and submitted my information as well as my serial number at around 9 this morning.
Then... crickets.
So... what am I waiting for? How do I redeem my free copy of Mountain Lion? Do I need to purchase it and get reimbursed for the charge?
When I enter my serial number into the "check your service and support coverage" page on Apple Support, (https://selfsolve.apple.com/agreementWarrantyDynamic.do) it knows exactly what kind of Mac I have and when it was purchased... how come the Up-To-Date program can't figure that out and give me a redemption code immediately? I'm excited to upgrade to Mountain Lion... but I'm disappointed by having to wait.mende1 wrote:
I don't think it's false. Apple received a lot of requests and you will have to wait to have your redeem code. Nothing more, or buy it
Again... I'm not paying for something I was promised for free. That's ridiculous. And the marketing that was released was very clear that purchasers of new MacBooks would receive an upgrade to Mountain Lion "as soon as it's available."
It's available. Apple is unnecessarily waiting to give me what they promised. "False advertising" may seem like a really negative term, but it's accurate. I was promised something and it wasn't delivered. -
How do I get my free copy of Mountain Lion?
I'm a very excited Apple customer because I received my MacBook Pro (Retina Display) today! Now that I have it, I would like to download my free copy of Mountain Lion! The only issue is, when I went to the website to enter in the purchase date, etc., I cannot proceed. I bought it online through the Apple Education Store, so I'm wondering (and this may be a simple question), but would that be considered an Apple Reseller (since I bought it through my school) or would the purchase be considered to be through the Apple Online Store? Thanks for helping me with this seemingly simple problem!
Congratulations on a sweet machine! I will eventually upgrade to Mountain Lion, but not until 2 or 3 months have passed to shake out the glitches, etc. that are invariably in a new product with this much complexity.
As to your question, I scanned this "community" yesterday and recall coming upon another Retina owner who was bemoaning the fact that he was still waiting for his email from Apple that would allow him to download his free upgrade to Mt. Lion.
Now, I have not done actual research into your situation, but thought I would pass along my findings of yesterday. Try searching in the forum for related postings. Good luck, and have fun with that Retina display!! -
How long does it take for Apple to send the content code for a free upgrade to Mountain Lion?
Has anyone managed to successfully receive the content code in their email for a free ugprade to Mountain Lion?
I bought my MBP on 14 July so I qualified for the free upgrade. Went to the website and filled in the form along with my serial number about 2 nights ago. Still haven't received my content code yet. How long does it take? Should I be speaking to someone already? Who?
Thanks.We are being advised it can take up to 72 hours !
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I have a new Mac Mini with Lion. I am entitled to a free copy of Mountain Lion. Where do i download it from?
http://www.apple.com/osx/uptodate/
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How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?
omnomnomz wrote:
How has Apple honoured buyers of other releases of OS X immediately before a new version was announced?
I recently (4 days ago) bought a Mac mini server with 10.7 lion; will I qualify for a free upgrade to Mountain Lion Server?
Mtn Lion not due out until the Summer, so no, you will not get a free upgrade. -
I upgraded to Mountain Lion yesterday, but since doing so I find that my 1Password app will not work. I have checked for 1Password updates but there are none. Is there a compatibility issue
Hmmm...I'm using 1Password Version 3.8.20 (build 31499) with a fresh install (scrape and pave) of Mt. Lion on my iMac and it's working fine.
I use Dropbox to sync 1Password so for my fresh install I simply downloaded 1Password from Agilbits website and installed it.
Have you tried reinstalling 1Password? Depending on how you purchased it, download it from their website or from the Mac App store to reinstall/replace it. (IIRC v3.8.x comes directly from Agilbits and v3.9 from the Mac App store.) You shouldn't have to uninstall it, the new download should overwrite the existing copy.
As with anything else, be sure to run a backup first!
More here:
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/17861-finding-existing-data-file-when-reinstalling-1password
http://support.agilebits.com/discussions/1password-in-mac-app-store/3377-how-to- reinstall
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/13769-reinstall
http://support.agilebits.com/discussions/1password-in-mac-app-store/2394-reinsta lling-1-password
Hope that helps.
D'oh! Mende1 beat me to it! -
I upgraded my 2009 Mac to Mountain Lion yesterday but cannot add photos from my iPhoto library to contacts anymore. Drop down menu only shows "default, recent and camera" but I cannot get to iPhoto library. Help stated to choose Faces but I don't even get that far. How do I fix. Still works on iPad but not on Mac.
When you have iPhoto and Contacts open and try to drag a picture for iPhoto to the Contacts photo frame do you get a + symbol? if not you should! from there the the pop menu should appear and then you can select the picture and click on done
Sample movie on how to -
I have registered for my new Apple ID for ver 2weeks and I still haven't received the email with the verification code What can I do?
To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39
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