Signed up twice for adobe pdf export to word and still not working - anyone else have this problem?

signed up twice for adobe pdf export to word and still not working - anyone else have this problem?

In XI.
I can’t just export to word as I have done in the past in one simple click.  
Convert to button is greyed out.
Now I have to save the pdf file on c drive when I am in outlook…then goto export pdf file…then find file then export to word.
I bought new computer with windows 8 (which is awful) and then bought pdf export again…
Any thoughts on how I can get back to one simple click again when I open a pdf file from an email in outlook?
Thank you,
Mike

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